About the role
About Toor Hotel – Part Of JDV By Hyatt TOOR is a luxury boutique hotel located in the heart of Downtown Toronto. Our guests enjoy a distinctive blend of upscale hotel rooms & suites, accented by unobstructed breathtaking city and lake views. Our 232 rooms and suites featuring floor-to-ceiling windows with breath-taking city and lake views and thoughtfully chosen amenities. Enjoy our French-inspired bistro, a modern yoga and fitness studio, and excellent meeting and reception spaces, all of which make TOOR Hotel a sanctuary designed to inspire connections and enhance a spirited lifestyle.
Duties and responsibilities related to the Front Office Manager role: Financial responsibility – work with Director of Operations to develop budget, control both labour and department expenses on an on-going basis.
Collaborate with Sales and Revenue teams to ensure policies and procedures are in place for prices, rates, specials, packages and staff are trained on all inclusions and subsequent associated procedures.
A high-level responsibility for the following areas of focus: Training & Development, Front Office upselling, World of Hyatt loyalty engagement and enrollments, Hotel Event Relations, Zingle platform, O-Valet platform, Hysat Guest Survey Platform, VIP Research, 203 Jarvis St. Residence Relations.
Creative approach in their work to see business patterns and needs changing and emerging. Will work to adjust department forecast and plans to meet our every changing market.
Coach and counsel a team of Assistant Managers and Supervisors in their growth and support while they coach employees to reflect Hyatt service standards.
Attends relevant meetings to discuss problems and future strategies.
About You The Front Office Manager is a property Department Head responsible for all duties of the Front Office department, areas which include Front Office Staff, and Guest Services staff. The Front Office Manager will have direct responsibility for staff training, inter-department communications, staff scheduling and will be tasked with being forwarding looking to recognize and adjust the departments focus to meet the ever-changing market. A successful candidate should possess strong communication skills, financial understanding of budgeting and expenses, and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office and Guest Services areas, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
About Hyatt Place
Welcome to a different place®. You’re always on. And so are we. Our hotels are perfect for your blended lifestyle of work and play. Because you deserve to have access to everything you need 24 hours a day, seven days a week.
We feature an array of services business travelers and families need on a moment’s notice. Enjoy the Bakery Cafe, with a coffee and wine bar. A guest kitchen with fresh snacks and entrees. And daily complimentary breakfast. All accessible any time of day, because you never know when hunger will strike. We also have meeting rooms just the right size for small corporate events. Our hotels range in size from 125 to 200 rooms and are located in urban, suburban or airport locations. You’ll find comfort and consistency in any location you choose. Because what you see in Santa Fe should be what you get in West Palm Beach.
Amenities: • Spacious guestrooms featuring the Hyatt Grand Bed™ • Cozy Corner sofa-sleeper • Complimentary Wi-Fi and remote printing throughout the hotel • 42” HDTV and Hyatt Plug Panel media center • Stylish bathrooms with granite countertops and Portico® amenities • 24/7 made-to-order snacks and entrees in our Guest Kitchen • Bakery Café offering a selection of premium beer, wine and cocktails (where available) • NEW complimentary a.m. Kitchen Skillet™ served daily in our Guest Kitchen.
About the role
About Toor Hotel – Part Of JDV By Hyatt TOOR is a luxury boutique hotel located in the heart of Downtown Toronto. Our guests enjoy a distinctive blend of upscale hotel rooms & suites, accented by unobstructed breathtaking city and lake views. Our 232 rooms and suites featuring floor-to-ceiling windows with breath-taking city and lake views and thoughtfully chosen amenities. Enjoy our French-inspired bistro, a modern yoga and fitness studio, and excellent meeting and reception spaces, all of which make TOOR Hotel a sanctuary designed to inspire connections and enhance a spirited lifestyle.
Duties and responsibilities related to the Front Office Manager role: Financial responsibility – work with Director of Operations to develop budget, control both labour and department expenses on an on-going basis.
Collaborate with Sales and Revenue teams to ensure policies and procedures are in place for prices, rates, specials, packages and staff are trained on all inclusions and subsequent associated procedures.
A high-level responsibility for the following areas of focus: Training & Development, Front Office upselling, World of Hyatt loyalty engagement and enrollments, Hotel Event Relations, Zingle platform, O-Valet platform, Hysat Guest Survey Platform, VIP Research, 203 Jarvis St. Residence Relations.
Creative approach in their work to see business patterns and needs changing and emerging. Will work to adjust department forecast and plans to meet our every changing market.
Coach and counsel a team of Assistant Managers and Supervisors in their growth and support while they coach employees to reflect Hyatt service standards.
Attends relevant meetings to discuss problems and future strategies.
About You The Front Office Manager is a property Department Head responsible for all duties of the Front Office department, areas which include Front Office Staff, and Guest Services staff. The Front Office Manager will have direct responsibility for staff training, inter-department communications, staff scheduling and will be tasked with being forwarding looking to recognize and adjust the departments focus to meet the ever-changing market. A successful candidate should possess strong communication skills, financial understanding of budgeting and expenses, and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office and Guest Services areas, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
About Hyatt Place
Welcome to a different place®. You’re always on. And so are we. Our hotels are perfect for your blended lifestyle of work and play. Because you deserve to have access to everything you need 24 hours a day, seven days a week.
We feature an array of services business travelers and families need on a moment’s notice. Enjoy the Bakery Cafe, with a coffee and wine bar. A guest kitchen with fresh snacks and entrees. And daily complimentary breakfast. All accessible any time of day, because you never know when hunger will strike. We also have meeting rooms just the right size for small corporate events. Our hotels range in size from 125 to 200 rooms and are located in urban, suburban or airport locations. You’ll find comfort and consistency in any location you choose. Because what you see in Santa Fe should be what you get in West Palm Beach.
Amenities: • Spacious guestrooms featuring the Hyatt Grand Bed™ • Cozy Corner sofa-sleeper • Complimentary Wi-Fi and remote printing throughout the hotel • 42” HDTV and Hyatt Plug Panel media center • Stylish bathrooms with granite countertops and Portico® amenities • 24/7 made-to-order snacks and entrees in our Guest Kitchen • Bakery Café offering a selection of premium beer, wine and cocktails (where available) • NEW complimentary a.m. Kitchen Skillet™ served daily in our Guest Kitchen.