RECEPTIONIST/OFFICE COORDINATOR

Status: Temporary Full-time (1.0 FTE) - Until June 26, 2026

Reporting To: Business Operations Manager

Date Available: Negotiable

Hours of Work: 7.75 hours per day, 38.75 hours per week

Exempt/Non-Exempt: Non-Exempt

Program: Administration

Classification: Administrative Support I

Salary Range: $19.73 - $25.98 per hour

Closing Date: July 12, 2025

About Us

Mosaic Primary Care Network (PCN) provides a wide range of primary health care services in the northeast and southeast Calgary communities in partnership with a group of family doctors. Our talented interdisciplinary health care teams work together to provide services that best support patient needs.

We want YOU to bring your expertise to our growing team as we continue to develop solutions to meet the needs of our local community. If you have initiative, are resourceful, engage easily in teamwork, and most importantly, want to make a difference in healthcare, we want to hear from you!

Position Summary

Reporting to the Business Operations Manager, the Receptionist/Office Coordinator is the first point of contact at Mosaic Head Office. The Receptionist/Office Coordinator will work collaboratively with the Administrative Assistant and Executive Assistant in accordance with Mosaic’s policies and procedures.

The Receptionist/Office Coordinator will support the organization by planning, organizing, collaborating, and delivering on diverse administrative tasks. The Receptionist/Office Coordinator will be a key resource person to the employees and external stakeholders, performing a variety of functions that require a general knowledge of Mosaic Primary Care Network.

Responsibilities

Administrative Responsibilities

• Greet visitors and staff
• Answer telephone calls and handles basic inquires, searches for requested information, takes messages or redirects calls
• File management both hard and soft copy
• Open, sort, and prepare incoming and outgoing mail; with internal and external
• Operate photocopiers, fax machines, computer scanners
• Assist Administrative Assistants with overflow work
• Change procedures and practices to increase effectiveness and efficiency of work area.
• Maintain office supply inventory within budgetary requirements. Keep work area and site properly stocked with supplies
• Keep office and work area clean and safe.

Client Service

• Maintain a positive image of Mosaic Primary Care Network through personal contact and telephone.

• Provide support for organizational initiatives and special events, arranging locations, ordering supplies and answering inquiries.

• Establish and maintain effective, productive relationships with employees, peers, immediate Supervisor and management within the Mosaic community.

• Answer and screen telephone calls and emails, taking necessary and appropriate action.

• Demonstrate strong communication, as well as team and Client service skills. Take direction well and maintain an ability to be proactive in exercising judgment within established guidelines.

Qualifications & Requirements

• Certificate in Business Administration or related education/equivalent experience in a similar role.

• Ability to formulate effective decisions based on sound data analysis.

• Knowledgeable of standard office administrative practices and procedures, and business and management principles.

• Demonstrate ability to build strong working relationships.

• Operate with a sense of urgency, take initiative and be a self-starter.

• Demonstrate excellent oral & written communications skills.

• Possess strong organizational and Client service skills to effectively manage multiple priorities.

• Demonstrate high degree of professionalism, confidentiality and integrity.

• Proficiency in programs such as Word, Excel, Outlook with demonstrated ability to quickly pick up new systems.

Competencies

Practice Communication Excellence (Communication)

• Plan and deliver oral and written communications respectfully and tactfully to make an impact and persuade an intended audience.

Build Community-Feeling (Teamwork)

• Able to share due credit with coworkers, display enthusiasm, and team spirit and promote a friendly group working environment.

Advocate for Patient/Client (Patient/Client-Centricity)

• Able to demonstrate a high level of patient/client service delivery in a respectful and caring manner.

Understand Values of Change (Adaptability)

• Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things with a positive attitude.

Embrace Culture and Diversity (Cultural Competency)

• Developing positive attitudes towards diverse populations; gaining knowledge of different life practices and world views.

Act with Professionalism (Personal Effectiveness)

• Takes personal responsibility for the quality and timeless or work and achieves results with little oversight.

Position-Specific Competencies

Attention to Detail and Organizational abilities

• Diligently attends to details and pursues quality in accomplishing tasks.
• Adhere to and develop processes to stay organized and keep the workplace tidy.

Technical Orientation

• Ability to utilize office technology accurately and thoroughly and to demonstrate practical knowledge of information management, e-mail management and privacy protection issues.

Working Conditions

• Occasional evening and weekend hours required.
• Ability to travel on public transportation or valid drivers license with access to own car in good repair is required.

Why Mosaic PCN

We provide a competitive benefits package for eligible employees including: comprehensive health and dental coverage, Health Care Spending Account (HCSA) / Taxable Spending Account (TSA), a group RRSP matching program, professional development opportunities, generous vacation and other paid time off, and more!

Conditions of Employment

Successful applicants must provide proof of qualifications and a current police information check (PIC) at the applicant’s expense. The results of the PIC may alter or revoke any offer made by Mosaic PCN.

We would like to thank all applicants for their interest and resumes. Please note, only those candidates chosen to proceed through the selection process will be contacted. No phone calls please.

This position is part of the bargaining unit covered by a collective agreement with Health Sciences Association of Alberta (HSAA).