Top Benefits
About the role
Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, ThinkInsure, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, insurance, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.
What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment with at least 3 days in office
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
We’re looking for our next Principal Content Designer. Could It Be You?
We’re looking for a highly skilled Principal Content Designer to join our team, focusing on Questrade's Investing product line. This role will involve contributing to a wide range of products, from marketing websites to day-to-day trading platforms, ensuring content is clear, consistent, and aligned with the overall user experience. If you are an expert in content design, AI technologies, and UX research, this is an exciting opportunity to make a significant impact on the user experience for both marketing and transactional products.
Need more details? Keep reading…
- AI-Assisted Content Design: Collaborate with AI engineers to train and fine-tune AI models that assist in content creation, empowering the design team with tools to generate content more efficiently. While AI will assist, you will remain responsible for shaping and designing the content for key areas, ensuring it aligns with the overall user experience and business goals.
- Design Thinking: Distinguish between professional writing and content design by understanding the flow, logic, visual and motion. Ensure content fits seamlessly within the broader design strategy, supporting everything from marketing pages to trading interfaces.
- UX Research Integration: Bring a strong background in user research to verify content strategies and microcopy before and after the product release. Using real user input to challenge and refine content design, ensuring it remains effective, relevant, and aligned with user needs.
- Continuous Learning: Stay curious and actively seek knowledge from peers and other domain experts to expand your skill set and contribute to the team’s growth. You’ll remain engaged with the latest trends in content strategy, AI tools, and design best practices.
So are YOU our next Principal Content Designer? You are if you…
- AI-Savvy: You have experience working with AI tools to optimize content creation and understand how to integrate them effectively into the design process for both marketing and transactional products. You’re also comfortable training AI models to empower your team and improve content generation workflows.
- Experienced Content Designer: With 7+ years of hands-on experience in content design, you have worked closely with product design teams to create intuitive, effective, and engaging content across various types of digital products. You’ve also launched products where AI-assisted design has been integrated into the content creation process, enhancing both efficiency and user experience.
- UX Research-Focused: You’re experienced in conducting UX research on a regular basis to validate content strategies, microcopy, and user flows, using real user feedback to improve and refine your designs.
- Collaborative Communicator: You excel in working alongside AI engineers, product designers, the design leadership team, and a variety of stakeholders, ensuring alignment and clear communication on content objectives and design direction.
- Curious and Growth-Oriented: You are passionate about learning and are constantly seeking new ways to improve your craft. You thrive in environments that encourage innovation and growth.
Additional Information…
- 8+ years of experience in content design, UX writing, or a related field, with a significant portion of that time spent in a senior or lead capacity.
- Deep expertise in content strategy, information architecture, and user-centred design principles, with the ability to define and drive content vision across multiple products or initiatives
- Experience conducting and leveraging user research (e.g., usability testing, interviews, content audits) to inform content design decisions and validate solutions
- Demonstrated success in collaborating cross-functionally with product managers, UX designers, researchers, engineers, and marketers to deliver integrated user experiences
- Experience designing products that serve hundreds of thousands of users or handle significant transaction volume
- Portfolio showcasing a breadth of content design work for complex digital products and platforms, demonstrating impact on user experience and business goals
Additional Kudos If You…
- Previous experience in fintech, investing, or other-related industries
- Familiarity with Canadian financial regulations
Sounds like you? Click below to apply!
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
About Questrade Financial Group
Questrade is an award-winning low-cost digital alternative to traditional banks that is changing the Canadian financial services industry. We empower Canadians by giving them better, more affordable ways to take control of their financial future by using cutting-edge technology to develop innovative products. Questrade offers Canadians an easy way to invest in securities and foreign currency and provides online wealth management and mortgage through the Questrade Group of Companies, with more financial products in development.
At Questrade, we care deeply about helping Canadians become much more financially successful and secure. We believe in infinite possibilities, not only for our customers but for those who build careers with us. Our exceptional culture and forward-thinking workplace policies make Questrade a great place to work and build a career. We are a collaborative, diverse team that shares the same sense of infinite opportunity. Our beliefs, values, and atmosphere make you feel part of something bigger than yourself.
Throughout our multiple worldwide offices, we are reshaping the way we work, offering flexible options that allow our people to work remotely, from the office, or a hybrid mix of both.
Whether you want to kick-start your career or accelerate it, Questrade is the place for you. We offer rich learning experiences and exciting career path possibilities. Here you will be challenged. You will make your path, constantly moving forward, bringing the future of fintech into existence.
Come shape your future at Questrade.
Top Benefits
About the role
Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, ThinkInsure, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, insurance, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.
What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment with at least 3 days in office
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
We’re looking for our next Principal Content Designer. Could It Be You?
We’re looking for a highly skilled Principal Content Designer to join our team, focusing on Questrade's Investing product line. This role will involve contributing to a wide range of products, from marketing websites to day-to-day trading platforms, ensuring content is clear, consistent, and aligned with the overall user experience. If you are an expert in content design, AI technologies, and UX research, this is an exciting opportunity to make a significant impact on the user experience for both marketing and transactional products.
Need more details? Keep reading…
- AI-Assisted Content Design: Collaborate with AI engineers to train and fine-tune AI models that assist in content creation, empowering the design team with tools to generate content more efficiently. While AI will assist, you will remain responsible for shaping and designing the content for key areas, ensuring it aligns with the overall user experience and business goals.
- Design Thinking: Distinguish between professional writing and content design by understanding the flow, logic, visual and motion. Ensure content fits seamlessly within the broader design strategy, supporting everything from marketing pages to trading interfaces.
- UX Research Integration: Bring a strong background in user research to verify content strategies and microcopy before and after the product release. Using real user input to challenge and refine content design, ensuring it remains effective, relevant, and aligned with user needs.
- Continuous Learning: Stay curious and actively seek knowledge from peers and other domain experts to expand your skill set and contribute to the team’s growth. You’ll remain engaged with the latest trends in content strategy, AI tools, and design best practices.
So are YOU our next Principal Content Designer? You are if you…
- AI-Savvy: You have experience working with AI tools to optimize content creation and understand how to integrate them effectively into the design process for both marketing and transactional products. You’re also comfortable training AI models to empower your team and improve content generation workflows.
- Experienced Content Designer: With 7+ years of hands-on experience in content design, you have worked closely with product design teams to create intuitive, effective, and engaging content across various types of digital products. You’ve also launched products where AI-assisted design has been integrated into the content creation process, enhancing both efficiency and user experience.
- UX Research-Focused: You’re experienced in conducting UX research on a regular basis to validate content strategies, microcopy, and user flows, using real user feedback to improve and refine your designs.
- Collaborative Communicator: You excel in working alongside AI engineers, product designers, the design leadership team, and a variety of stakeholders, ensuring alignment and clear communication on content objectives and design direction.
- Curious and Growth-Oriented: You are passionate about learning and are constantly seeking new ways to improve your craft. You thrive in environments that encourage innovation and growth.
Additional Information…
- 8+ years of experience in content design, UX writing, or a related field, with a significant portion of that time spent in a senior or lead capacity.
- Deep expertise in content strategy, information architecture, and user-centred design principles, with the ability to define and drive content vision across multiple products or initiatives
- Experience conducting and leveraging user research (e.g., usability testing, interviews, content audits) to inform content design decisions and validate solutions
- Demonstrated success in collaborating cross-functionally with product managers, UX designers, researchers, engineers, and marketers to deliver integrated user experiences
- Experience designing products that serve hundreds of thousands of users or handle significant transaction volume
- Portfolio showcasing a breadth of content design work for complex digital products and platforms, demonstrating impact on user experience and business goals
Additional Kudos If You…
- Previous experience in fintech, investing, or other-related industries
- Familiarity with Canadian financial regulations
Sounds like you? Click below to apply!
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
About Questrade Financial Group
Questrade is an award-winning low-cost digital alternative to traditional banks that is changing the Canadian financial services industry. We empower Canadians by giving them better, more affordable ways to take control of their financial future by using cutting-edge technology to develop innovative products. Questrade offers Canadians an easy way to invest in securities and foreign currency and provides online wealth management and mortgage through the Questrade Group of Companies, with more financial products in development.
At Questrade, we care deeply about helping Canadians become much more financially successful and secure. We believe in infinite possibilities, not only for our customers but for those who build careers with us. Our exceptional culture and forward-thinking workplace policies make Questrade a great place to work and build a career. We are a collaborative, diverse team that shares the same sense of infinite opportunity. Our beliefs, values, and atmosphere make you feel part of something bigger than yourself.
Throughout our multiple worldwide offices, we are reshaping the way we work, offering flexible options that allow our people to work remotely, from the office, or a hybrid mix of both.
Whether you want to kick-start your career or accelerate it, Questrade is the place for you. We offer rich learning experiences and exciting career path possibilities. Here you will be challenged. You will make your path, constantly moving forward, bringing the future of fintech into existence.
Come shape your future at Questrade.