Top Benefits
About the role
Company: Finning Canada
Number of Openings: 1
Worker Type: Permanent
Position Overview: Are you passionate about heavy equipment and building strong customer relationships?
As a Technical Service Representative (TSR) focused on Oilsands Shovels, you’ll play a critical role in supporting the performance, reliability, and uptime of Caterpillar electric rope and hydraulic shovels. You’ll be the trusted technical advisor to our mining customers—delivering proactive service, technical insights, and timely solutions to keep their operations running smoothly.
We look forward to you joining our team!
Job Description:
- Schedule and conduct regular customer visits, set agendas, and provide daily technical reports.
- Liaise with the Finning Parts Department to ensure timely delivery of required components.
- Minimize equipment downtime and support production targets through proactive service.
- Conduct technical audits and provide detailed analysis and service recommendations.
- Advise customers on component replacements based on machine condition and performance data.
- Maintain open communication with internal departments including parts, service, and technical support.
- Rapidly escalate machine-down situations to appropriate teams for immediate resolution.
- Recommend safety solutions and identify opportunities for SIF (Serious Injury or Fatality) mitigation.
- Build and maintain a technical issue library to support long-term service planning.
- Ensure most of your time is customer-facing, delivering hands-on support and relationship management.
Qualifications:
- Journeyperson Heavy Equipment Technician (HET), Millwright, or equivalent mechanical trade certification is an asset.
- Minimum 5 years of experience in a customer-facing technical service role.
- Strong troubleshooting background with proven ability to diagnose and resolve mechanical issues.
- Experience working with Caterpillar electric rope and hydraulic shovels is required.
- Solid understanding of mining operations and equipment performance requirements.
- Excellent verbal and written communication skills.
- Strong organizational, time management, and problem-solving abilities.
- Comfortable working independently and collaboratively in a fast-paced environment.
- Proficient in Microsoft Word and basic computer applications.
- Valid driver’s license and ability to access Oilsands customer sites.
- Must provide and maintain a satisfactory driver’s abstract.
Note:
- This position is based out of our Fort McMurray office location.
- Camp and accommodations are provided for those living outside of Fort McMurray.
- Permanent, full-time role.
- Hybrid role, with the ability to work from home 1 day per week once trained.
- Continuous rotation, 14 x 14 schedule.
- Some travel required for the role (up to 10%).
- Flexible option plan benefits with varying levels of coverage from day one.
- Matching pension contributions to help you save for the future.
- Matching share purchase program.
- Employee Share Purchase Plan and RRSP options.
- Paid vacation with an increasing allowance based on years of seniority.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
About Finning
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation. Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle. Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.
Top Benefits
About the role
Company: Finning Canada
Number of Openings: 1
Worker Type: Permanent
Position Overview: Are you passionate about heavy equipment and building strong customer relationships?
As a Technical Service Representative (TSR) focused on Oilsands Shovels, you’ll play a critical role in supporting the performance, reliability, and uptime of Caterpillar electric rope and hydraulic shovels. You’ll be the trusted technical advisor to our mining customers—delivering proactive service, technical insights, and timely solutions to keep their operations running smoothly.
We look forward to you joining our team!
Job Description:
- Schedule and conduct regular customer visits, set agendas, and provide daily technical reports.
- Liaise with the Finning Parts Department to ensure timely delivery of required components.
- Minimize equipment downtime and support production targets through proactive service.
- Conduct technical audits and provide detailed analysis and service recommendations.
- Advise customers on component replacements based on machine condition and performance data.
- Maintain open communication with internal departments including parts, service, and technical support.
- Rapidly escalate machine-down situations to appropriate teams for immediate resolution.
- Recommend safety solutions and identify opportunities for SIF (Serious Injury or Fatality) mitigation.
- Build and maintain a technical issue library to support long-term service planning.
- Ensure most of your time is customer-facing, delivering hands-on support and relationship management.
Qualifications:
- Journeyperson Heavy Equipment Technician (HET), Millwright, or equivalent mechanical trade certification is an asset.
- Minimum 5 years of experience in a customer-facing technical service role.
- Strong troubleshooting background with proven ability to diagnose and resolve mechanical issues.
- Experience working with Caterpillar electric rope and hydraulic shovels is required.
- Solid understanding of mining operations and equipment performance requirements.
- Excellent verbal and written communication skills.
- Strong organizational, time management, and problem-solving abilities.
- Comfortable working independently and collaboratively in a fast-paced environment.
- Proficient in Microsoft Word and basic computer applications.
- Valid driver’s license and ability to access Oilsands customer sites.
- Must provide and maintain a satisfactory driver’s abstract.
Note:
- This position is based out of our Fort McMurray office location.
- Camp and accommodations are provided for those living outside of Fort McMurray.
- Permanent, full-time role.
- Hybrid role, with the ability to work from home 1 day per week once trained.
- Continuous rotation, 14 x 14 schedule.
- Some travel required for the role (up to 10%).
- Flexible option plan benefits with varying levels of coverage from day one.
- Matching pension contributions to help you save for the future.
- Matching share purchase program.
- Employee Share Purchase Plan and RRSP options.
- Paid vacation with an increasing allowance based on years of seniority.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
About Finning
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation. Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle. Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.