Temporary position for 24 months

As a Regional Oversight Leader within the Desjardins Agent Network (DAN)—a unique business model where Agents operate as independent, self-employed business owners exclusively offering Desjardins products—you play a critical role in supporting and influencing the success of these independent businesses. You work in close partnership with Agents, providing expert guidance and oversight to help them navigate complex, sensitive, and often high-stakes situations. In many respects, you act as a business partner, offering support, coaching, and accountability to ensure Agents meet regulatory, legal, and organizational expectations. This role demands a high level of discretion, emotional intelligence, and professionalism, as you manage confidential matters and lead difficult conversations with clarity and empathy. You also collaborate across functions—including Underwriting, Actuarial, Legal, and Compliance—to support the execution of strategic initiatives. As a trusted advisor and subject matter expert, you help Agents strengthen their operations, share best practices, and align with Desjardins’ broader priorities. More specifically, you will be required to:

• Provide oversight and guidance to independent Agents, ensuring alignment with company policies, regulatory requirements, and legal obligations
• Analyze and monitor performance trends to identify opportunities for improvement in quality management, helping to safeguard the organization and its clients
• Lead and contribute to high-impact projects and initiatives, often involving multiple business areas and requiring strategic coordination
• Advise and collaborate with Agents and internal stakeholders to position, plan, implement, and evaluate initiatives that drive operational excellence
• Identify, assess, and resolve complex issues, delivering clear, actionable recommendations that support sustainable outcomes
• Proactively surface oversight and quality concerns and develop tailored action plans to address root causes and mitigate risk
• Champion continuous improvement by sharing insights, best practices, and fostering a culture of accountability and learning
• Navigate sensitive and high-pressure situations with professionalism, discretion, and a solutions-oriented mindset

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

• Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor’s degree in a related field
• A minimum of nine years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Experience in roles involving compliance, quality assurance, operational oversight, or strategic advisory functions
• Experience collaborating with multi-sector leaders within Desjardins
• Leadership experience
• Expert proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Intermediate knowledge of agent-facing tools, systems, and operational processes, with the ability to quickly adapt to evolving technologies
• Expert knowledge of Property & Casualty (Personal and Commercial Lines) and Financial Services product offerings, with a strong understanding of regulatory and legal frameworks
• Available for travel in your designated region
• Must have a valid driver's license and access to a vehicle

Action oriented, Business insight, Collaborates, Complexity, Resourcefulness

#LI-Hybrid

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Legal Affairs (FG)

Unposting Date

2025-08-5