Overview We are seeking an experienced and meticulous Sr. Operations Manager to join our Global Leave of Absence and Accommodations team. This critical role is responsible for the end-to-end management and continuous improvement of our US and international leave of absence (LOA), Paid Time Off (PTO) and Workers Compensation (WC) process flows. The ideal candidate will be a subject matter expert in leave management, ensuring our programs are administered efficiently, empathetically, and in strict compliance with all federal, state, and international statutory guidelines. This position requires a blend of operational excellence, subject matter expertise, and a commitment to providing an exceptional employee experience.

What you'll bring

• Experience:

• 5-7+ years of progressive experience in HR operations, with a primary focus on managing leave of absence programs or related experience.

• Demonstrable experience managing both US (multi-state) and international leave programs is ideal but not required.

• Proven experience working with third-party vendors and managing vendor relationships.

• Experience in a fast-paced, high-growth environment is highly preferred.

• Knowledge & Expertise:

• Deep subject matter expertise in US leave laws (FMLA, ADA, PFL, etc.) and a strong understanding of the principles of international leave legislation.

• Proficiency with HRIS systems with a leave administration module (Workday experience is a significant plus).

• Strong understanding of how leave of absence intersects with benefits, payroll, and employee relations.

• Skills:

• Exceptional organizational and process management skills with a keen eye for detail.

• Excellent communication skills, with the ability to explain complex information clearly and compassionately to a variety of audiences.

• Strong analytical and problem-solving skills with the ability to make sound judgments in ambiguous situations.

• Proven ability to handle sensitive and confidential information with discretion.

• A proactive and continuous improvement mindset.

• Education

• Bachelor's degree in Human Resources, Business Administration, or a related field. Equivalent Experience will be considered.

How you will lead

• Process Management & Optimization:

• Design, implement, and manage standardized, scalable process flows for all types of leaves of absence, including but not limited to medical, parental, military, and disability leaves across all company locations.

• Continuously evaluate and improve leave processes to enhance operational efficiency, reduce administrative burden, and improve the employee experience.

• Serve as the primary point of contact for escalations and complex leave inquiries from employees, managers, and HRBPs.

• Manage relationships with third-party leave administration and workers compensation vendors to ensure service level agreements (SLAs) are met and processes are seamless.

• Statutory Compliance & Risk Management:

• Ensure absolute compliance with all US federal and state leave laws, including the Family and Medical Leave Act (FMLA) and various state-specific leave regulations.

• Oversee and ensure adherence to statutory leave requirements in all international locations where the company operates, working with local counsel and resources to interpret and apply complex regulations.

• Develop and maintain comprehensive documentation, guides, and policy documents for all leave programs.

• Data, Reporting & Systems Management:

• Manage leave administration within Workday ensuring data integrity and accurate tracking of all leave cases.

• Develop and analyze key metrics and reporting to monitor leave trends, program effectiveness, and compliance in conjunction with our BizOps resources.

• Provide regular reports to leadership on leave utilization, costs, and other relevant analytics.

• Cross-Functional Collaboration & Training:

• Serve as the subject matter expert on leave of absence processes within Intuit.

• Collaborate closely with HR Business Partners, Payroll, Legal, and other internal stakeholders to ensure a coordinated and holistic approach to employee leaves.