Workforce Management Specialist M-F 8am - 4:30pm
Top Benefits
About the role
We Bring Food to Your Family’s Table
The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, Winnipeg and a U.S. terminal in Elverson, PA. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.
Shift Hours: Monday to Friday; 8:00am - 4:30pm
SUMMARY
The Workforce Management (WFM) Specialist plays a key behind-the-scenes role in supporting and maintaining the Dayforce HCM system. This role focuses on configuring, troubleshooting, and optimizing workforce management features such as scheduling, time and attendance, job assignments, and compliance rules. The ideal candidate has a strong technical aptitude, attention to detail, and a solid understanding of Dayforce modules—particularly those related to WFM.
PRIMARY RESPONSIBILITIES
- Configure and maintain WFM-related settings in Dayforce (e.g., scheduling patterns, time collection rules, pay policies, job assignments).
- Support system updates and releases by testing and validating WFM functionality.
- Troubleshoot system issues and identify root causes in collaboration with HR, Payroll, and Operations teams.
- Collaborate with cross-functional teams to ensure WFM configurations align with business rules and compliance requirements.
- Provide behind-the-scenes support for time tracking, approvals, and scheduling workflows.
- Monitor and resolve data discrepancies in time and attendance records.
- Participate in WFM-related projects, such as new site rollouts, policy updates, or automation improvements.
- Generate reports and dashboards to support workforce planning and audit activities.
- Document configurations, processes, and system changes in a clear and organized manner.
- Liaise with Ceridian support when needed to escalate and resolve technical issues.
- Facilitate training sessions on the HCM application for the Operations team.
- All other duties as assigned.
REQUIREMENTS/QUALIFICATIONS
- 2+ years of experience working with Dayforce HCM, specifically within Workforce Management modules.
- Strong understanding of time and attendance, scheduling, and labour compliance.
- Experience in configuring rules, pay codes, and workflows within Dayforce.
- Analytical and problem-solving mindset with high attention to detail.
- Proficient in Excel and comfortable with data validation and reporting.
- Strong communication and documentation skills.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Experience working in HR, Payroll, or Operations support is an asset.
WORKING CONDITIONS
- Hourly position based on 40-hours per week.
- Hours may vary based on the needs of the business.
Your Cool Work Perks
Benefits available from day 1
We’re motivated by doing business with good people and hiring them too.
- Company paid health insurance plans (health, prescription, dental and vision)
- Company paid group life insurance
- Long-term disability insurance
- Employee & Family Assistance Program (EFAP)
- Enjoy $1600 in massage therapy benefits
- TFSA and RRSP savings plans with company match contributions (available after 3 months)
- Profit-sharing opportunity
- Referral bonus program
- Safety shoe voucher
- Uniform and annual tool allowance for apprentice and mechanic technicians
- Corporate discounts with Josslin Insurance and Goodlife Fitness
- Educational assistance up to 50%, with specific training required by The Erb Group paid in full
- Career advancement opportunities
- Community and philanthropy opportunities
- Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)
How To Make Your Next Cool Move – Apply online today!
Having trouble completing the application? Contact us 1-800-461-5299 or Recruiting@erbgroup.com
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At The Erb Group, we’re committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!
The Erb Group is an equal opportunity employer and is committed to providing an inclusive and barrier-free work environment, including all stages of the hiring process. If you require accommodation, please contact recruiting@erbgroup.com or call 1-800-461-5299. All information received in relation to accommodation will be kept confidential.
We thank all those who apply. Only those selected for further consideration will be contacted.
#erbnon
About The Erb Group
Founded in 1959, The Erb Group of Companies is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business, hosting over 1,500 employees, 1,100 trailers and 750 power units. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, Winnipeg and a U.S. terminal in Elverson, PA.
The Erb Group is known for its commitment to family and community initiatives. The Erb Group has earned recognition as 2023’s Best Fleets to Drive For and Top Fleet Employers and Purpose Trailblazer of the Year.
Workforce Management Specialist M-F 8am - 4:30pm
Top Benefits
About the role
We Bring Food to Your Family’s Table
The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, Winnipeg and a U.S. terminal in Elverson, PA. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.
Shift Hours: Monday to Friday; 8:00am - 4:30pm
SUMMARY
The Workforce Management (WFM) Specialist plays a key behind-the-scenes role in supporting and maintaining the Dayforce HCM system. This role focuses on configuring, troubleshooting, and optimizing workforce management features such as scheduling, time and attendance, job assignments, and compliance rules. The ideal candidate has a strong technical aptitude, attention to detail, and a solid understanding of Dayforce modules—particularly those related to WFM.
PRIMARY RESPONSIBILITIES
- Configure and maintain WFM-related settings in Dayforce (e.g., scheduling patterns, time collection rules, pay policies, job assignments).
- Support system updates and releases by testing and validating WFM functionality.
- Troubleshoot system issues and identify root causes in collaboration with HR, Payroll, and Operations teams.
- Collaborate with cross-functional teams to ensure WFM configurations align with business rules and compliance requirements.
- Provide behind-the-scenes support for time tracking, approvals, and scheduling workflows.
- Monitor and resolve data discrepancies in time and attendance records.
- Participate in WFM-related projects, such as new site rollouts, policy updates, or automation improvements.
- Generate reports and dashboards to support workforce planning and audit activities.
- Document configurations, processes, and system changes in a clear and organized manner.
- Liaise with Ceridian support when needed to escalate and resolve technical issues.
- Facilitate training sessions on the HCM application for the Operations team.
- All other duties as assigned.
REQUIREMENTS/QUALIFICATIONS
- 2+ years of experience working with Dayforce HCM, specifically within Workforce Management modules.
- Strong understanding of time and attendance, scheduling, and labour compliance.
- Experience in configuring rules, pay codes, and workflows within Dayforce.
- Analytical and problem-solving mindset with high attention to detail.
- Proficient in Excel and comfortable with data validation and reporting.
- Strong communication and documentation skills.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Experience working in HR, Payroll, or Operations support is an asset.
WORKING CONDITIONS
- Hourly position based on 40-hours per week.
- Hours may vary based on the needs of the business.
Your Cool Work Perks
Benefits available from day 1
We’re motivated by doing business with good people and hiring them too.
- Company paid health insurance plans (health, prescription, dental and vision)
- Company paid group life insurance
- Long-term disability insurance
- Employee & Family Assistance Program (EFAP)
- Enjoy $1600 in massage therapy benefits
- TFSA and RRSP savings plans with company match contributions (available after 3 months)
- Profit-sharing opportunity
- Referral bonus program
- Safety shoe voucher
- Uniform and annual tool allowance for apprentice and mechanic technicians
- Corporate discounts with Josslin Insurance and Goodlife Fitness
- Educational assistance up to 50%, with specific training required by The Erb Group paid in full
- Career advancement opportunities
- Community and philanthropy opportunities
- Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)
How To Make Your Next Cool Move – Apply online today!
Having trouble completing the application? Contact us 1-800-461-5299 or Recruiting@erbgroup.com
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At The Erb Group, we’re committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!
The Erb Group is an equal opportunity employer and is committed to providing an inclusive and barrier-free work environment, including all stages of the hiring process. If you require accommodation, please contact recruiting@erbgroup.com or call 1-800-461-5299. All information received in relation to accommodation will be kept confidential.
We thank all those who apply. Only those selected for further consideration will be contacted.
#erbnon
About The Erb Group
Founded in 1959, The Erb Group of Companies is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business, hosting over 1,500 employees, 1,100 trailers and 750 power units. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, Winnipeg and a U.S. terminal in Elverson, PA.
The Erb Group is known for its commitment to family and community initiatives. The Erb Group has earned recognition as 2023’s Best Fleets to Drive For and Top Fleet Employers and Purpose Trailblazer of the Year.