Guest Services Night Auditor

Northwinds by Basecamp, Canmore

About Basecamp

Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.

Why Work for Us?

• Quarterly Gratuity Program
• Discounted employee rates at all Basecamp properties.
• Exclusive Friends and Family rates at all Basecamp properties.
• Employee F&B discounts at our properties.
• Growth and advancement opportunities with Western Canada’s fastest growing hospitality company.

Position Overview

We require a full-time Guest Services Night Auditor for our properties who will enthusiastically greet customers and cater their needs during their stay. A strong, motivated team is already in place, and we are looking for a candidate with the same drive and commitment.

Salary: $19.00 per hour

Shifts: 32 - 40 hours per week

Staff accommodation: potential availability, but move in date is not confirmed.

Key Responsibilities

• Respond to all forms of guest queries regarding current and future bookings through telephone, email and in person.
• Respond to guest inquiries, concerns, complaints, and emergencies.
• Reconcile all accounts in a timely manner.
• Manage the property’s booking management system, ensuring that bookings are carried out in the most efficient manner for housekeeping services, property revenue potential and guest satisfaction.
• Address issues brought forward by current or past guests and resolving them in a manner that provides the best outcome for both the guest and the property.
• Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards.
• Report any damages or repairs to the maintenance department.
• Maintain cleanliness and organization of work areas such as front desk, property entryways, common areas, etc.
• Always greet guests in a friendly and professional manner according to Basecamp Property Management Ltd standards.
• Monitor properties at night to ensure security and quiet hour compliance.
• Comply with the Basecamp Property Management Ltd policies, procedures, and Code of Ethics.
• Uniform and personal appearance are kept clean and professional and are in accordance with the Basecamp Property Management Ltd standards.

Requirements

• Demonstrate organizational skills and strong attention to detail.
• Able to work well independently with little supervision.
• Excellent guest services skills.
• Promotes positive relationships with all co-workers and guests.
• Must be proficient with the use of computers and telephones, including the use of Property Management Systems.
• Ability to effectively deal with internal and external customers.
• Ability to accurately input information using Hotel Property Management Software.

Basecamp Resorts is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.