Who you are

• Customer focus - builds strong customer relationships and delivers customer-centric solutions
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism
• Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
• Plans and aligns - breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules
• Business insight - applying knowledge of business and the marketplace to advance the organization’s goals
• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
• Minimum of 5 years of product management experience in a modern technology business
• A comprehensive understanding of the craft of Product Management and demonstrated success mastering the PDLC
• Experience leading complex, cross-team initiatives from ideation to execution
• You’ve led technical products and/or have a background in computer science (or similar)
• Experience building new products (0 to 1) as well as a track record of shipping continuous product improvements to an existing product portfolio at-scale
• Strong problem-solving skills, capable of breaking down complex problems for team execution against business needs
• Deep user empathy and a high bar for user experience
• Strong communication skills for effectively conveying product-related matters, including changes in scope or strategic direction
• Experience at high-growth companies is preferred, in a founder or GM capacity is a plus
• Experience building products in a highly regulated domain (e.g. fintech or healthcare) is a plus

What the job involves

• The Justworks Product team advances our mission by building products that extend levels of personal care and deep expertise that our customers have never experienced before
• They craft innovative solutions that guide users through the most complicated challenges of running (and working for) a small business, with ease
• They deeply understand complex regulatory spaces like FinTech, Healthcare, and HRTech, and have a keen intuition for how to connect threads across our customers’ needs and our business’ risk management and commercialization strategy
• Our Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver tangible value
• By joining us, you’ll be part of an experienced team of Product Managers who have a proven track record of building large-scale software products that impact small businesses worldwide
• We’re looking for teammates who will help shape Justworks’ future and make a profound impact on our business
• As a Product Manager, you’ll be working across complex spaces (Fintech, Healthcare, HR Tech - all with serious policy/regulatory environments)
• That will require you to have a keen intuition for customer needs, risk management, and commercialization
• Care is at the center of everything we do, and you’ll need to love talking with customers and engaging with our Customer Success, Sales and Marketing teams to make sure that care is coming through in every part of our customers’ experience
• You’ll be joining a diverse community of craftspeople who are passionate about learning, uphold exceptionally high standards of quality, and foster an environment of strategic thinking where product people can reach new heights
• You will be joining as Senior Product Manager on our International team
• The team’s mission is to empower global employment by building the systems, tools, and experiences that enable Justworks to compliantly hire, onboard, and support employees around the world
• We enable our customers to grow internationally with confidence by abstracting the complexity of country-specific compliance, employment lifecycles, and operations behind scalable, intuitive products
• As a Senior Product Manager at Justworks, you’ll play a high-impact role by driving the roadmap of one or more pods that are organized around a single mission
• You’ll focus on scoping and prioritizing new initiatives with research-backed case development and work through the complete product development lifecycle to successful delivery
• Across your initiatives, you’ll balance both product (customer-facing) and platform (internal-facing) concerns, optimizing all aspects to meet our high standards
• As a champion for your team’s focus and productivity, you’ll remove obstacles and develop team camaraderie to ensure maximum, high-quality output that aligns with Justworks’ business objectives
• Though not yet actively teaching product management, you’ll operate independently within your scope and clearly articulate the reasoning behind your decisions to your peers and cross-functional stakeholders
• Own and drive the product vision and roadmap for your respective Pod
• Conduct high-quality research to inform case development and product decisions
• Demonstrate expertise in the PDLC and effectively tie insights to roadmap outcomes
• Scope, prioritize, and execute projects to deliver measurable business impact while ensuring clarity on objectives, leverage, and accountability for outcomes
• Partner deeply with Design and Engineering peers and organize and lead effective team processes and routines
• Partner with Expansion team to drive our global expansion
• Demonstrate a rich understanding of engineering concepts, concerns and tradeoffs, and effectively communicate them to manage stakeholder expectations around deadlines and scope
• Drive camaraderie with your team while demonstrating effective collaboration with PMs across other pods/teams
• As a Senior Product Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization

Benefits

• Paid volunteer work.
• Paid parental leave.
• Work from home opportunities.
• Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc.
• Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more.
• All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure.
• Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching.
• Engineering Apprenticeship program that supports internal movement and growth