Who you are

• You must have well-developed and highly effective listening, communication, and interpersonal skills to collaborate effectively across departments
• 2-3 years of IT engineering or technical operations experience
• Strong knowledge of common enterprise applications such as Atlassian, Google Workspace, Intune, Jamf, Slack and Zoom
• Deep understanding of standard protocols, such as SCIM, SAML, OIDC, APIs, and identity & security best practices
• Experience with Okta administration and configuring SAML, SSO, Automation, Provisioning/De-Provisioning of Accounts, Okta Workflows, Access Request designs, and orchestration tools
• Familiarity scripting or tool building in a modern language, with Python preferred
• Strong analytical and problem-solving skills with the ability to handle complex technical challenges
• A consistent track record of delivering a range of small to medium projects
• Demonstrated understanding of information security principles and IT infrastructure best practices
• Self motivated
• A strong sense of ownership
• Project management experience or certification
• Jamf administration experience, and/or certifications
• Okta Certified Administrator or Developer certification

What the job involves

• We are looking for an experienced IT engineer to join our Corporate Engineering team, partake in the continued development and implementation of corporate engineering initiatives and supporting the mission and growth of Instacart
• Reporting to the Senior Manager of IT PMO & Corporate Engineering, you will provide technology support in areas such as client platform, IT security, and IT solutions engineering
• Responsible for standard configuration, user administration, security, workflow, data management and integrations for applications such as Okta, Google Workspace, Slack, and similar tools, ensuring alignments with security best practices
• Manage the administration, day-to-day operations, and troubleshooting of SaaS applications, endpoint management, and identity processes. Ensure these systems operate efficiently while adhering to security protocols
• Partner with IT Corporate Security to regularly assess the organization’s security posture for IT systems and processes. Propose actionable improvements to address vulnerabilities and safeguard company data
• Stay up-to-date with emerging technologies, assessing potential benefits and implementation strategies to enhance system efficiency, security, and scalability
• Monitor system performance, address bottlenecks, and implement solutions to maintain efficiency and stability
• Perform regular system updates and patches, ensuring the latest security standards are applied
• Develop and maintain clear and concise documentation for system configurations, troubleshooting procedures, and knowledge transfer
• Partner with IT Project Managers, IT Support, and third-party vendors for IT projects, such as software upgrades, tool implementations, and security enhancements

Benefits

• Wellness Tailored to You: Medical, dental, vision, retirement, life & disability coverage right alongside physical & mental wellness programs, memberships and stipends to keep you and your family feeling your best.
• Family Building Benefits: No matter where you are in your family journey, we support you. Our plans cover modern family planning for all. We offer leave for all parents, flexible working schedules and an active Parents@ community.
• Work From Home Stipend: We help outfit your WFH setup and offer reimbursements so you can be your most productive while at home.
• Flexible Time Off: We all recharge differently. Take the time you need with our flexible time off policy and company-wide Self-Checkouts where we encourage everyone to sign off.
• Learning & Development: Whether you're just starting your career or leading teams, we provide customized L&D programs to help you grow and an annual allowance to pursue your development.
• Future Planning: We have you covered as you plan for your future. 401(k) matching in the US and RRSP in Canada, student loan assistance through Peanut Butter, free Rocket Lawyer membership, SoFi & First Republic financial planning and more.
• Four Year Fill-Up: We encourage our tenured employees to take longer breaks and truly unplug by doing something they love – typically four consecutive weeks around the four year mark.
• Community Connection: Support the communities you care about with volunteer weeks and get involved with our social impact program, Instacart Serves.
• Instacart Express Membership: We help keep your fridge stocked. Unlock grocery discounts with our Instacart Beta app while testing our latest features.