Top Benefits
Dental care
Extended health care
Mileage reimbursement
About the role
WiseTech Corp., Calgary based growing MSP offering a full line up of solutions ranging from Hardware and Software support, Cloud IT Services to VoIP communications.
We are seeking an experienced System Administrator
What Are the Responsibilities?
- 5+ years' of IT Support L2 experience
- MSP L1 / L2 support 3 years
- Perform remote and onsite troubleshooting of hardware, software, and networking issues for various clients
- Windows servers deployments, upgrades, and migrations
- Provide day-to-day L2 support and Assist level 1/2 technicians with any tech support issues requiring assistance on the help desk.
- Deployments and implementations of VoIP systems
- Monitor corporate central ticketing system to ensure timely resolution of tech support issues within client defined SLA.
- Provide system documentation as well as applying the latest industry “Best Practices”
- Create new and follow existing check lists to ensure a consistent result for routine and common tasks within our proactive IT management services
- Other duties as assigned as assigned by upper management.
- Typical business Hours are from 8AM – 6PM, Mon – Fri, with afterhours work and on-call required
What Are the Technical Requirements?
- Proven experience working with Windows XP, Windows 7, Windows 8, Windows 10 as well as Apple OS X in a business environment.
- Proven experience working with Microsoft Office Suite including 2013, 2016 and 2019.
- Ability to install, configure, administer and troubleshoot a wide range of desktop hardware and software.
- Proven working experience with Remote Control Software
- Experience with troubleshooting printers, scanner and various other peripherals
- Experience with troubleshooting and supporting mobile devices iPhone, iPad, Android and Blackberry
- Basic understanding of PowerShell
- Experience with Microsoft Exchange, Office 365, Gmail and other emailing apps
- Experience with installing, configuring, administering and troubleshooting Microsoft
- Windows Server 2012 / 2016 and 2019 including Active Directory
- Experience with installing, configuring, administering and troubleshooting Linux
- Experience with networking concepts including TCP/IP, OSI model, routing, switching, VLANs, subnetting, super subnetting and other networking concepts
- Experience with networking hardware including Cisco, SonicWALL, routers, NG firewalls, switches and VPN appliances
- Experience with an assortment of back-up hardware including tape drives, USB drives and Disk-to-disk systems
- Experience with back-up software including Acronis, Datto, WSB, etc.
- Experience with RAID including various RAID controllers and general RAID knowledge
- Experience with building, mounting, breaking, hot spare, RAID 0/1/5/6/10
- Experience with VoIP including FreePBX, Asterisk, Cisco UC, etc.
- Experience with virtualization platforms including VMware, Hyper-V and PROXMOX
- Experience with cloud platforms including as Azure and Amazon Web Services (AWS)
- Post-secondary education in Computer Science / Information Technology or 2-year diploma within IT field
- Windows 10 as well as Apple OS X in a business environment.
- Proven experience working with Microsoft Office Suite including 2013, 2016 and 2019.
What Would Be Some Bonus Items?
- Certifications in Cisco, Microsoft and CompTIA would be an asset
- Experience with installing, configuring, administering, and troubleshooting Linux
- Prior experience with a Managed Services Provider (MSP)
Why Us:
- An leadership team committed to your growth and development
- Investment into your learning and growth with ongoing education bonuses.
- Value our team members health with an flexible health spending account
Conditions of Employment (non negotiable):
- Ability to work outside of business hours (M-F 8am-6pm) as needed
- Work onsite at our office located in SE Calgary
- Must have your own vehicle for occasional onsite visit to client locations (with mileage reimbursed)
Benefits:
- Dental care
- Extended health care
- Mileage reimbursement
- On-site parking
- Paid time off
About REAL Recruitment
Staffing and Recruiting
1-10
REAL Recruitment acts as a partner in the recruiting process for both our clients and our candidates. We aim to provide the right candidate for the right role so you get the right fit for your organization.
We focus on placing candidates in the Engineering, IT, Construction, Sales, Legal, and Accounting industries.
REAL Recruitment will meet with you as a client to discuss not only the skills and experience you require in a candidate but also the right personality to fit into your organization. We focus our energy on these important aspects of every hire.
REAL Recruitment’s services include the following:
Candidate Sourcing – the identification of the candidates with the proper skill set and experience for the role.
Pre-Interview – to review the position with the candidate and review of the candidate’s resume / personality to ensure the best possible match with the position.
Submission of Candidate – submit the resume.
Interviews – coordinating the interview between candidates and hiring manager, along with follow up with both.
Reference Checks – provision of two qualified references in full detail.
Negotiation – assist with the negotiation of an offer between the successful candidate and the client.
Follow Up – following the placement, timely conversations with both the candidate and the hiring manager about the comfort with the new role.
Top Benefits
Dental care
Extended health care
Mileage reimbursement
About the role
WiseTech Corp., Calgary based growing MSP offering a full line up of solutions ranging from Hardware and Software support, Cloud IT Services to VoIP communications.
We are seeking an experienced System Administrator
What Are the Responsibilities?
- 5+ years' of IT Support L2 experience
- MSP L1 / L2 support 3 years
- Perform remote and onsite troubleshooting of hardware, software, and networking issues for various clients
- Windows servers deployments, upgrades, and migrations
- Provide day-to-day L2 support and Assist level 1/2 technicians with any tech support issues requiring assistance on the help desk.
- Deployments and implementations of VoIP systems
- Monitor corporate central ticketing system to ensure timely resolution of tech support issues within client defined SLA.
- Provide system documentation as well as applying the latest industry “Best Practices”
- Create new and follow existing check lists to ensure a consistent result for routine and common tasks within our proactive IT management services
- Other duties as assigned as assigned by upper management.
- Typical business Hours are from 8AM – 6PM, Mon – Fri, with afterhours work and on-call required
What Are the Technical Requirements?
- Proven experience working with Windows XP, Windows 7, Windows 8, Windows 10 as well as Apple OS X in a business environment.
- Proven experience working with Microsoft Office Suite including 2013, 2016 and 2019.
- Ability to install, configure, administer and troubleshoot a wide range of desktop hardware and software.
- Proven working experience with Remote Control Software
- Experience with troubleshooting printers, scanner and various other peripherals
- Experience with troubleshooting and supporting mobile devices iPhone, iPad, Android and Blackberry
- Basic understanding of PowerShell
- Experience with Microsoft Exchange, Office 365, Gmail and other emailing apps
- Experience with installing, configuring, administering and troubleshooting Microsoft
- Windows Server 2012 / 2016 and 2019 including Active Directory
- Experience with installing, configuring, administering and troubleshooting Linux
- Experience with networking concepts including TCP/IP, OSI model, routing, switching, VLANs, subnetting, super subnetting and other networking concepts
- Experience with networking hardware including Cisco, SonicWALL, routers, NG firewalls, switches and VPN appliances
- Experience with an assortment of back-up hardware including tape drives, USB drives and Disk-to-disk systems
- Experience with back-up software including Acronis, Datto, WSB, etc.
- Experience with RAID including various RAID controllers and general RAID knowledge
- Experience with building, mounting, breaking, hot spare, RAID 0/1/5/6/10
- Experience with VoIP including FreePBX, Asterisk, Cisco UC, etc.
- Experience with virtualization platforms including VMware, Hyper-V and PROXMOX
- Experience with cloud platforms including as Azure and Amazon Web Services (AWS)
- Post-secondary education in Computer Science / Information Technology or 2-year diploma within IT field
- Windows 10 as well as Apple OS X in a business environment.
- Proven experience working with Microsoft Office Suite including 2013, 2016 and 2019.
What Would Be Some Bonus Items?
- Certifications in Cisco, Microsoft and CompTIA would be an asset
- Experience with installing, configuring, administering, and troubleshooting Linux
- Prior experience with a Managed Services Provider (MSP)
Why Us:
- An leadership team committed to your growth and development
- Investment into your learning and growth with ongoing education bonuses.
- Value our team members health with an flexible health spending account
Conditions of Employment (non negotiable):
- Ability to work outside of business hours (M-F 8am-6pm) as needed
- Work onsite at our office located in SE Calgary
- Must have your own vehicle for occasional onsite visit to client locations (with mileage reimbursed)
Benefits:
- Dental care
- Extended health care
- Mileage reimbursement
- On-site parking
- Paid time off
About REAL Recruitment
Staffing and Recruiting
1-10
REAL Recruitment acts as a partner in the recruiting process for both our clients and our candidates. We aim to provide the right candidate for the right role so you get the right fit for your organization.
We focus on placing candidates in the Engineering, IT, Construction, Sales, Legal, and Accounting industries.
REAL Recruitment will meet with you as a client to discuss not only the skills and experience you require in a candidate but also the right personality to fit into your organization. We focus our energy on these important aspects of every hire.
REAL Recruitment’s services include the following:
Candidate Sourcing – the identification of the candidates with the proper skill set and experience for the role.
Pre-Interview – to review the position with the candidate and review of the candidate’s resume / personality to ensure the best possible match with the position.
Submission of Candidate – submit the resume.
Interviews – coordinating the interview between candidates and hiring manager, along with follow up with both.
Reference Checks – provision of two qualified references in full detail.
Negotiation – assist with the negotiation of an offer between the successful candidate and the client.
Follow Up – following the placement, timely conversations with both the candidate and the hiring manager about the comfort with the new role.