About the role
Job Description
As a Bilingual Account Specialist in Early Stage Collections, you will be responsible for:
- Managing a portfolio of accounts and ensuring timely collections.
- Communicating effectively with clients in both English and French.
- Utilizing problem-solving skills to address client inquiries and resolve issues.
- Collaborating with team members to achieve departmental goals.
Required Qualifications
- Fluency in both English and French.
- Strong communication and interpersonal skills.
- Previous experience in collections or customer service is an asset.
Preferred Qualifications
- Knowledge of banking products and services.
- Ability to work independently and as part of a team.
Additional Information
- This position can be performed remotely or in a hybrid model.
About Desjardins
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.
About the role
Job Description
As a Bilingual Account Specialist in Early Stage Collections, you will be responsible for:
- Managing a portfolio of accounts and ensuring timely collections.
- Communicating effectively with clients in both English and French.
- Utilizing problem-solving skills to address client inquiries and resolve issues.
- Collaborating with team members to achieve departmental goals.
Required Qualifications
- Fluency in both English and French.
- Strong communication and interpersonal skills.
- Previous experience in collections or customer service is an asset.
Preferred Qualifications
- Knowledge of banking products and services.
- Ability to work independently and as part of a team.
Additional Information
- This position can be performed remotely or in a hybrid model.
About Desjardins
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.