Your Opportunity:

Are you passionate about public health and providing exceptional service? Join our team as a Specialized Support Team Clerk, where you'll play a key role in supporting Albertans with timely and accurate information about Annual Influenza and COVID-19 immunization services. In this frontline role, reporting to the manager of the Specialized Support Team, you will respond to inquiries from both the public and health care professionals, offering general vaccine information and assisting with appointment bookings. You’ll handle both inbound and outbound calls, leveraging various software platforms such as Connect Care and the Alberta Vaccine Booking System, along with other online tools, to deliver high-quality, responsive service. As the first point of contact, you represent Primary Care Alberta, guiding individuals through available health services related to Influenza, COVID-19, and select number of other vaccines. You will also support Public Health teams with outbreak management and other callout efforts as needed. The Specialized Support Team Clerk is responsible for responding to vaccine-related inquiries, scheduling immunization appointments using appropriate booking systems, and providing accurate, up-to-date information through a variety of software tools and resources. The role also involves supporting public health efforts during outbreak events, assisting with additional callouts, and representing Primary Care Alberta with professionalism and empathy in all interactions. The ideal candidate will possess exceptional communication and customer service skills, a strong ability to multitask and adapt in a fast-paced environment, and comfort working across multiple software applications. Experience with Connect Care and/or the Alberta Vaccine Booking System is considered an asset, and the ability to manage confidential information with discretion is essential.

Description:

As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.

• Transition Company: Primary Care Alberta
• Classification: Administrative Support II
• Union: AUPE GSS
• Unit and Program: Health Link
• Primary Location: Southport Tower
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 14-AUG-2025
• Employee Class: Casual/Relief
• Date Available: 22-SEP-2025
• Hours per Shift: Varies
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings
• Days Off: Other
• Minimum Salary: $21.30
• Maximum Salary: $25.89
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

30 WPM Typing Speed. This position is part of Primary Care Alberta. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Primary Care Alberta.

Preferred Qualifications:

Strong customer service skills. Ability to communicate effectively and work with confidential information. Ability to handle multiple tasks in a fast paced, high volume, dynamic environment. Strong computer skills, effective time management and organizational skills. Previous experience in a contact center or giving info and referral information is an asset.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.