Description:

Company: Champion Power Equipment, Inc.

Job Title: Customer Service Representative
Location: Burlington, Ontario

About Champion Power Equipment

At Champion Power Equipment, we design and manufacture dependable power products trusted by millions across North America — including portable generators, inverters, engines, pressure washers, and more. With a reputation for innovation, quality, and customer-first service, Champion is a leader in the power equipment industry.

When you join Champion, you’re not just taking a job — you’re joining a company that values your expertise, encourages growth, and supports a team-oriented environment.

Description

We are seeking a Customer Service Technician to provide expert technical support to our customers. Based in Burlington, Ontario, you will play a key role in troubleshooting product issues, delivering solutions, and creating a positive customer experience. This position requires call center experience and the ability to communicate technical information clearly. A strong mechanical aptitude — especially experience with small engines or power equipment — is a significant asset.

Responsibilities

1. Technical Support & Troubleshooting

• Diagnose and resolve technical issues related to Champion products.
• Guide customers through step-by-step troubleshooting processes.
• Work with internal teams to resolve escalated or complex issues efficiently.

2. Customer Interaction & Communication

• Provide professional and empathetic support via phone, email, and live chat.
• Effectively gather and assess information to deliver timely resolutions.
• Ensure every customer interaction reflects Champion’s commitment to quality service.

3. Documentation & Knowledge Sharing

• Maintain internal documentation for technical issues and resolutions.
• Contribute to customer-facing support content (e.g., FAQs, guides).
• Collaborate with teammates to share best practices and technical insights.

4. Continuous Improvement & Collaboration

• Identify recurring technical issues and provide feedback to improve products and processes.
• Stay current on product updates and technical advancements.
• Work cross-functionally to help refine support tools and customer service operations

Benefits

• Cover 100% of employee premiums on a base plan for health, dental, vision, and life after the waiting period.
• Cover 50% of eligible dependent premiums after the waiting period.
• 4% company 401K match after 1st year.
• Paid time off

Requirements:

• 1–2 years of experience in a call center or technical support environment
• Strong verbal and written communication skills
• Excellent troubleshooting and problem-solving abilities
• Customer-focused mindset with the ability to remain calm under pressure
• Strong organizational and time management skills
• Preferred / Assets:
• Mechanically inclined, with working knowledge of engines or power equipment
• Hands-on experience repairing or maintaining small engines or similar systems
• Bilingual (English/French or English/Spanish)