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Strategic Account Executive

OpenPhone17 days ago
Remote
Remote (US, Canada)
Senior Level

Top Benefits

Equity
Health benefits
Comprehensive health, dental, and vision plans (covered 100% for you and 60% for your dependents)

About the role

Who you are

  • Do you get excited about helping a customer go from “just testing” to “fully rolled out across 100+ locations”? Do you thrive in complex sales cycles that require trust-building, stakeholder orchestration, and long-term planning? Are you energized by owning a vertical and helping define how a high-growth startup scales into it?
  • 5+ years of strategic, full-cycle sales experience with complex, multi-threaded accounts
  • Operator mindset—you think in systems, build repeatable programs, and act as a single-threaded owner across functions
  • Comfortable with outbound motion and whitespace activation within known accounts
  • Strategic and methodical—strong at account mapping, campaign sequencing, and org navigation
  • Clear communicator and cross-functional collaborator
  • Excited to drive both 1:1 influence and 1:many scale
  • Thrives in build-as-you-go, fast-moving environments
  • Bonus: Experience in franchise, multi-location, or channel sales
  • Bonus: Background in marketing campaigns, onboarding, or lifecycle strategy

What the job involves

  • We’re hiring a seller who’s also a segment launcher. This is a hybrid sales + GTM strategy role. You’ll lead the motion from corporate interest to full maturity, adapting rollout plans to each franchisor’s structure and helping build the repeatable engine behind our franchise success
  • You’ll operate at the intersection of inbound, outbound, lifecycle, and ops—owning a book of high-value accounts, activating champions, scaling adoption through repeatable programs, and collaborating cross-functionally to drive durable growth in the segment
  • Own and grow a book of franchise accounts — Manage the full lifecycle from initial interest to network-wide adoption and long-term success
  • Secure corporate buy-in and preferred vendor status — Navigate layered org structures and build aligned narratives for HQ, marketing, and field-level users
  • Develop rollout strategies tailored to each brand — Adapt the approach based on partner type (approved, preferred, required) and maturity benchmarks
  • Drive expansion and upsell — Identify the total addressable footprint and build momentum from early adopters to full brand penetration
  • Design and execute one-to-many GTM programs — Create scalable campaigns, toolkits, and lifecycle comms that reduce manual lift
  • Project-manage onboarding and enablement — Deliver consistent experiences across brands using co-branded materials and coordinated events
  • Activate and grow champions — Unlock internal referrals and peer-led adoption by identifying and enabling power users
  • Collaborate cross-functionally — Work across Sales, Product, CS, and Marketing to deliver outcomes across the full Land → Launch → Mature journey
  • Codify and scale repeatable plays — Capture what’s working and shape the playbook for how OpenPhone grows in the franchise vertical
  • Lead internal learning loops — Share customer insights, tooling needs, and blockers to evolve our GTM approach
  • Track and report on maturity progress — Own success metrics like adoption %, time to preferred vendor status, and handoff readiness

Benefits

  • Equity
  • Health benefits
  • Comprehensive health, dental, and vision plans (covered 100% for you and 60% for your dependents)
  • $1,000 budget to make your home office more comfortable
  • Unlimited PTO, sick leave, and parental leave (we also close for all major holidays)
  • Retirement benefits - we match 100% of the first 2% of your 401(k) contribution
  • $3,000 per year towards your professional development and education

About OpenPhone

Software Development
51-200

OpenPhone is the collaborative phone system trusted by teams at over 50k businesses.

It brings your customer calls, texts, and contacts into an intuitive, AI-powered app that works across all your devices.