JOB INFORMATION
Requisition ID: 11253
Number of Vacancies: 2 (1 temporary to Sept 2026, 1 permanent – future opportunity)
Department: Human Resources (20000040) - Occ. Health & Claims Mgmt (30000063)
Salary Information: $87,596.60 - $109,509.40
Pay Scale Group: 8SA
Employment Type: 1 Permanent and 1 Temporary (September 2026) Due to internal transfers
Weekly Hours: 35 Off Days: Saturday, Sunday Shift: Day
Posted On: May 27, 2025
Last Day to Apply: June 5, 2025
Reports to: Manager, Occupational Health

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

Looking for a new and exciting job opportunity? We are looking for a Disability Management Specialist to join our team!

What You Will Do

Reporting to the Manager, Occupational Health, this critical role will involve managing occupational and/or non-occupational disability cases, with a strong focus on ensuring the successful administration and implementation of the TTC’s disability management and return to work programs. The Disability Management Specialist will be responsible for case management, return-to-work planning, adjudication of non-occupational short-term disability (STD) benefits, and coordination with employees, management, union representatives, and third-party agencies such as the Workplace Safety & Insurance Board (WSIB).

In this role, you will be instrumental in providing guidance on policies and programs related to both occupational and non-occupational injuries or illnesses, while ensuring compliance with relevant legislation and internal TTC policies.

Key Responsibilities:

• Manage occupational and/or non-occupational disability cases (as assigned) including complex disability, return to work, and accommodation cases, providing comprehensive case management services and ensuring timely and effective case resolution

• Working closely with employees, managers, and other relevant stakeholders (e.g. healthcare professionals, WSIB), develop and implement return to work including any necessary accommodations

• Adjudicate and manage non-occupational short disability benefit (STD) benefits and support the return-to-work process including obtaining up-to-date medical information as required

• Review and confirm return to work clearances, including medication reviews in accordance with the TTC’s Fitness for Duty (FFD) policy

• Support employees during recovery, rehabilitation, and return to work, including identifying and addressing barriers to successful return-to-work outcomes

• Prepare and implement case management action plans and facilitate medical consultant reviews and complex case file reviews as required

• Establish the need for and facilitate relevant assessments as covered under the applicable Collective Bargaining Agreements and/or relevant TTC programs and policies e.g. Functional Abilities Evaluation (FAE), Independent Medical Examinations (IMEs)

• Review and audit claims data to ensure correct benefit administration, determine trends, and report on related data

• Establish and maintain professional relationships with various workplace parties and stakeholders in order to cooperate on matters of mutual concern

• Keep accurate case records and ensure all case related information and documentation is securely stored and updated in the appropriate case record

• Ensure compliance with relevant legislation including but not limited to Occupational Health & Safety, the Human Rights Code, and WSIB as well as internal TTC policies

• Support the development and implementation of projects and initiatives within the department including but not limited to sharing resources, knowledge, or expertise with others.

As a TTC employee, you will be responsible for promoting a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. You will help to build an inclusive and accessible work and service environment for all employees and customers and ensure the needs of employees and customers are accommodated in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies. You will also be participating in the TTC Customer Service Ambassador Program.

What Skills Do You Bring?

• Maintain documentation and historical records
• Plan and organize activities / projects to meet section and organizational goals
• Manage human resources
• Apply analytical skills
• Communicate in a variety of mediums
• Use office technology, software and applications

Education and Experience

• Completion of a post-secondary college diploma or university degree in a related discipline (Human Resources, Health Care, Rehabilitation) or a combination of education, training and experience deemed to be equivalent.
• Several years of related work experience managing occupational and/or non-occupational disability cases, accommodation cases, and return to work planning
• Certification as a Certified Disability Management Professional (CDMP) or a Certified Return to Work Coordinator (CRTWC) through the National Institute of Disability Management and Research (NIDMAR), or equivalent is an asset.
• Sound knowledge of disability management practices and policies.
• Thorough working knowledge and understanding of relevant standards and acts including Occupational Health and Safety Act, Workplace Safety and Insurance Act, Employment Standards Act, Human Rights Code and related legislation; and knowledge and understanding of privacy and confidentiality provisions with respect to personal health information and other personnel matters.
• Working knowledge of Return-to-Work Programs and Duty to Accommodate requirements.
• Demonstrated ability to prioritize work, multi-task and manage internal/external relationships effectively.
• Sound judgement and excellent communications skills as wells and conflict resolution skills.
• Excellent organizational, interpersonal, problem solving and decision-making skills.
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.