Job Description Infrastructure Support Specialist Rank P-5 Scarborough, ON (Hybrid) Deadline: Please apply before May 29, 2025.

Toyota Canada Inc. (TCI) currently has an exciting opportunity for a Infrastructure Support Specialist to support our Information Services team. This is a full-time opportunity and will report to the Manager, Infrastructure and Support Services.

The selected candidate will provide guidance and coordinate Infrastructure Operations, Major Incidents, Disaster Recovery and IS Business Continuity. They will be responsible for leading cross-functional meetings to ensure operational and environmental stability.

What We’ll Bring: Company & Culture

• A hybrid work environment
• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career
• A focus on respect for people and continuous improvement
• Summer Hours – condensed work week during the summer

Benefits

• Competitive compensation package including bonus
• Extended health care and dental benefits effective immediately
• Company pension plan with additional employer contributions
• Associate vehicle discount program
• Reimbursement programs (tuition & fitness)
• Paid holiday shutdown and competitive paid time off benefits
• Sabbatical leave program

What You’ll be Doing: Operational Stability:

• Guide cross-functional meetings to ensure alignment across IS teams
• Drive operational efficiency and effectiveness – patching, monitoring, alerts, etc
• Guide resolution of service impacting issues that need collaboration across teams
• Monthly review of Infrastructure dashboards and lead review meetings with Infrastructure Team
• Coordinate evidence gathering to support various audits
• Coordinate infrastructure requirements supporting GISG
• Maintain and publish support contact lists
• Review and update Infrastructure SOP’s and Policies
• Coordinate infrastructure efforts for audits and GISG evidence gathering
• Administer contract lifecycle; renewals, budgeting, software license keys - ensuring no service disruptions

Major Incident Management:

• Ownership of the Major Incident Process ensuring effectiveness, identification of kaizen opportunities, training and education on the process
• Lead and coordinate restoration of service impacting events - SEV1/2
• Lead and conduct Post Incident Reviews (PIR) and Root Cause Analysis (RCA)

Disaster Recovery and IS Business Continuity Plan:

• Ownership of the DR program; planning, coordination, execution, results review
• Drive improvements, effectiveness, and innovation to current IS architecture
• Lead, coordinate, and maintain IS BCP
• Drive modernization and relevance to the current IS landscape

Change management:

• Provide leadership on policy compliance and process improvements
• Participate and provide leadership in CAB meetings and eCAB
• Oversee infrastructure changes to ensure policy compliance, proper scheduling, testing & verification, backout
• Provide backup coverage for CAB/eCAB meetings

Environment Alignment:

• Lead cross-functional team meetings with key personnel to ensure project alignment across DEV/UAT/PROD environments
• Lead and kaizen environment refresh strategies
• Maintain and socialize the landscape planning documentation

Project Coordination and Support:

• Coordinate infrastructure projects and initiatives as assigned
• Perform Infrastructure Representatives duties on IS projects as assigned
• Oversee transition and knowledge transfer from project to steady state
• Investigate new requests, document requirements and present to manager – Demand Management

What You’ll Bring:

• Degree in Computer Science or equivalent experience in Information Technology
• 8+ years IT related experience
• Strong customer service
• Detail oriented with excellent analytical and troubleshooting skills with proven ability to research
• Full knowledge of ITIL practices
• Excellent crisis management skills
• Advance knowledge of ServiceNow
• Excellent aptitude for teamwork; ability to constructively address issues and facilitate their timely resolution
• Ability to work within a self-directed work environment with minimal supervision with a high degree of self-motivation
• Demonstrates high aptitude for project and process and management skills
• Manage changing priorities and multiple responsibilities
• Excellent oral, written and interpersonal communication as well as presentation skills
• Works effectively with cross functional teams as well as personnel at all levels of the organization
• Proficient with MS Office suite
• Knowledge of various Infrastructure technologies and terminology

About Us Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

What Sets Us Apart? A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

What You Should Know: Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation.