Reporting to the Director, Learning Pathways, the Manager, Inclusive Learning Services provides strategic leadership, vision, and operational management for the programs and services that support accessible education for Sheridan's learning community. This role supports a team of accessible learning advisors, learning strategists& assistive technologists and testing service providers. The Manager promotes Sheridan's commitment to ensuring accessibility as a partnership between learners, professors and the Accessible Learning department, including the Assessment Centre, and takes a collaborative, inclusive and integrative approach to learner and faculty support. The Manager builds and maintains exceptional partnerships both internally (e.g. Student Affairs, Academic Faculties, Student Union, other departments and committees) and externally (i.e. Ministry of Labour, Immigration, Training & Skills Development with regard to apprenticeship exemption testing), to enhance case management, support intersections, integrate efforts, and enhance the culture of accessibility across the college. The incumbent creatively champions and leads the support for learner needs through supporting creative curriculum delivery, including universal design for learning approaches, and evaluation methods. As the Accessible Learning leader, the Manager enhances operational effectiveness and provides expertise to their team, learners, Academic Faculties and other staff for complex cases and issues. The incumbent inspires the Accessible Learning team in providing exceptional guidance to faculty, staff and students and external partners on accessible education at Sheridan.

What You’ll Be Doing

• Managing day-to-day operations of the Accessible Learning unit at all campuses, which includes academic accommodation services, learning strategy and assistive technology services, and operations of the assessment centre.
• Ensuring service delivery excellence, program development, continuous improvement, relationship management, reporting and compliance.
• Leading the strategic planning, development, implementation and assessment of the Accessible Learning department, including testing services.
• Managing program evaluation, ensuring continuous improvement aligned with the strategic direction of Student Affairs and Sheridan and ensures that an equity-informed approach is embedded into service delivery and supports the integration of accessibility and inclusion perspectives and approaches relating to experience of disability across the College.
• Managing the unit human and financial resources including: recruitment, providing leadership, inspiration and motivation, providing orientation, training and development opportunities, determining performance standards, providing ongoing coaching and mentoring, and handling a broad range of employee relations matters including grievances; develops and reviews unit budget including costing activities, monitoring variances, and approving expenditures.
• Managing and reporting on multiple funding grant envelopes (SAWD, AFSD) and is accountable for ensuring steady growth in revenue generation from external testing opportunities.
• Representative of Student Affairs with a broad-based understanding of the role and priorities of Student Affairs and how its supports impact the student experience and success.
• Collaborating with Student Affairs leadership ensuring that equity, diversity, and inclusion is embedded across all service areas.
• Providing leadership, guidance, and acts as a consultant on pan-institutional strategic initiatives impacting students with disabilities.
• Informing senior leadership and stakeholders about emerging trends and anticipated future needs of students, influencing organizational decision-making. Performing other related duties, projects and initiatives, as required.

About You

You have a commitment to advancing equity, diversity and inclusivity, recognize and value the diverse and intersectional identities of our community and promote a sense of belonging.

You are a self-directed natural leader with a highly collaborative spirit which, combined with your keen interpersonal and conflict-resolution skills, empowers you to build positive and collaborative relationships, lead, develop and motivate staff, create and maintain a positive organizational culture.

You have a keen interest in building relationships and partnerships with diverse groups.

You are an innovative, creative and professional role model.

The successful candidate will also meet the following qualifications:

• Master’s degree in Education, Social Work, Counselling, Social Sciences, Equity Studies, Psychology, or related discipline.
• 5 years progressive experience in the field of student development, or student leadership, including at a leadership level- preferably in a post-secondary environment with (equivalencies to be considered):
  • Demonstrates a strong knowledge of student transitions, retention and persistence programming and understanding of the post-secondary student life cycle.
  • Experienced with the challenges, emerging trends and issues affecting student with disabilities, retention and development.
  • Extensive experience in the development, implementation and evaluation of postsecondary programs and student success initiatives aimed at promoting student persistence.
  • Experience in institution-wide program planning and delivery is essential.
  • Strong understanding of holistic student development and the unique philosophies and theories; that inform programming and practice in higher education; proven ability to apply these frameworks pan-institutionally.
  • Experience applying principles of inclusivity and inter-cultural competence to meet needs of a diverse student population.
  • Proven ability to work collaboratively and build successful relationships and partnerships.
  • Strong analytical, research and assessment skills including analyzing data, and ability to interpret trends and present statistics for evidence informed decision making.
  • Project management and research skills.
  • Demonstrates awareness of diversity issues and inclusive program design.
  • Experience with operational management, financial acumen, budget management and planning.
  • Demonstrated commitment to learning in the field – including preventative strategies and activities.
  • Proven experience in leading professional staff in a Unionized environment.
  • Able to manage complex student situations (i.e. comorbidity, academic integrity breaches);
  • Experience in the development and implementation of strategic plans.
  • Operational management experience including service enhancement, budget development and implementation.
  • Experience with program design, implementation, and evaluation.
  • Knowledge and experience with drafting funding proposals and accountability reporting.
  • Demonstrated ability to successfully advocate for marginalized students, lead and inspire change.
  • Ability to communicate complex theory to a lay audience. Conflict resolution training and experience.

Who We Are:

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

For more information, visit: Why Work at Sheridan

Other Details
Department: Student Affairs
Primary Work/Campus Location: Trafalgar (may be assigned activities at any Sheridan campus)
Work Categorization: Hybrid | On-site at least 3 days/week
Reference #: J0625-1175
Employee Group: Administrative
Payband: NM
Salary Range: $99,544 - $124,429
Application Deadline: July 20, 2025

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands, and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come. We are grateful for the opportunity to be working on this land.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.