Job Title : Manager, Accounts Receivable & Patient Accounts

Duration: 3-6 month contract

Our Client: A large, innovative healthcare organization that is committed to delivering high-quality patient care and an exceptional patient experience. They operate in a fast-paced environment with a focus on continuous improvement, collaboration, and operational excellence.

Principal tasks and responsibilities include:

• Manage the entire billing cycle, ensuring timely and accurate invoicing, payment collection, and adherence to cash controls.
• Develop and track performance metrics and dashboards to monitor accounts receivable trends and overall process effectiveness.
• Identify and implement process improvements, supporting staff through change initiatives.
• Partner with cross-functional departments (including IT, patient services, and clinical teams) to optimize workflows and recover costs.
• Demonstrate empathy, professionalism, and assertiveness when handling patient account collections.
• Oversee and approve billing system work queues (e.g., payment postings, account adjustments).
• Regularly review aged trial balances, escalating accounts that require additional collection efforts or potential write-offs.
• Serve as the escalation point for complex accounts and collaborate with the patient experience team.
• Develop and maintain standardized operating procedures to ensure consistency across the team.
• Lead initiatives around payment plans and settlements while ensuring standardized decision-making processes.
• Mentor and develop staff, fostering a high-performing culture and positive team environment.
• Host regular team meetings to promote engagement and solution-focused collaboration.
• Oversee orientation, training, and ongoing education for team members.
• Provide hands-on support and guidance for staff learning new functions.
• Act as a subject matter expert in Ontario healthcare billing regulations.
• Maintain audit readiness and compliance with all relevant healthcare billing policies and regulations.
• Support internal audits, cash control adherence, and financial policy compliance.
• Participate in special projects and additional assignments as needed.

Qualifications and Pre-Requisites

• Strong verbal and written communication skills with the ability to balance empathy and assertiveness.
• Post-secondary education (degree or diploma); a Business or Accounting background is an asset.
• Prior leadership or supervisory experience with proven ability to manage staff and prioritize workloads.
• Demonstrated initiative, adaptability, and ability to work effectively in a fast-paced environment.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities.
• Collaborative leadership style with a track record of fostering team cohesion and respect.
• Exceptional customer service skills and emotional intelligence in patient-related interactions.
• Excellent attention to detail and accuracy when working under deadlines.
• High level of proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Reliable attendance and commitment to maintaining a safe and inclusive work environment.
• Minimum 3 years of experience leading larger teams.
• At least 5 years of progressive experience in accounts receivable.
• Healthcare or hospital experience is highly desirable.
• Experience with major healthcare billing systems (Epic preferred).
• Proven ability to identify and implement process improvements.