Who you are

• 6+ years of progressive HR experience, with management responsibilities
• Deep expertise in U.S. employment law, compliance, benefits, and payroll
• Basic knowledge of Canadian labor practices and legislation and willingness to develop in that area
• Experience with mandatory training programs and health & safety compliance
• Demonstrated ability to build strong relationships with business leaders, executive leadership
• People centric approach focused on employee experience
• Excellent communication, organizational, and problem-solving skills
• Proficiency in HRIS platforms and Microsoft Office/Google Workspace
• Proficiency in using payroll systems (e.g., ADP or equivalent platforms)
• HR certification (e.g., SHRM-CP/SCP, PHR/SPHR)

What the job involves

• We are seeking an experienced People Lead to lead our U.S. and Canadian HR operations
• This role is ideal for a hands-on HR generalist with strong knowledge of U.S. labor laws, payroll, benefits, tax, and compliance, and a basic understanding of Canadian employment regulations
• The People Lead will oversee the full employee lifecycle (excluding recruitment), ensure regulatory compliance, including mandatory training, health and safety requirements, and serve as a business partner to leaders across North America, including the C-Suite
• Lead and manage a distributed HR team across the U.S. and Canada, ensuring consistent delivery of HR services and guidance
• Serve as the primary HR contact for North America, providing day-to-day support to employees and managers
• Provide coaching and strategic input to business leaders, including C-suite stakeholders
• Oversee main aspects of the employee lifecycle: onboarding, performance management, engagement, payroll, compensation and benefits and offboarding
• Champion best practices and ensure HR systems and processes are streamlined and effective
• Participate and lead company-wide global people projects and initiatives
• Ensure compliance with U.S. federal and state employment laws and Canadian provincial labor regulations
• Own and maintain employee handbooks, HR policies, and employment documentation
• Oversee mandatory employee trainings, including harassment prevention, ethics, and other regulatory topics
• Lead and support health and safety compliance efforts across jurisdictions
• Partner with Finance and external providers to manage payroll and benefits administration for U.S. and Canadian employees
• Ensure accurate tax filings, benefits enrollments, and leave tracking
• Support year-end processes such as W-2s (U.S.) and T4s (Canada)
• Maintain accurate employee records in the HRIS
• Track and analyze HR metrics to inform strategy and ensure operational excellence
• Manage vendor relationships related to benefits, payroll, compliance, and employee programs
• Oversee HR metrics, dashboards, and regular reporting of key workforce data
• Act as a strategic HR advisor to senior leadership, supporting business decisions with relevant people insights
• Drive organizational health and culture initiatives across North America
• Collaborate with global HR peers to align practices and ensure consistency across regions

Benefits

• International, fast paced and rapidly growing environment
• Chance to work with the world’s biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility
• Opportunity for professional growth and development
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
• Benefits package including Medical, Dental, Vision & Life Coverage Options
• Flexible Working Hours
• Unlimited PTO
• 12 paid Holidays
• 2 Paid Community Service Days
• Company paid STD and LTD
• 401K
• Parental Leave Benefits
• Educational Reimbursement Opportunities
• Referral Bonus Program
• Access to an Employee Assistance Program (EAP)
• Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy