Position Details

Posting #: 31688
Department: Youth Wellness Centre - Mobile Team
Employee Type: Regular, Part Time
If Temporary, Number of Weeks:
Union: CUPE
Openings Remaining: 1

Schedule

Work Days: Monday to Friday
Time of Day: Days, Afternoons, Evenings
Shift: Rotating, 6 hour, 6.5 hour, 7.5 hour
Shift Start: 9:00, 11:00, 12:00 Hours are subject to change based on operational requirements.
This position may be scheduled at any of the following sites: Youth Wellness Centre (Hamilton Downtown)

Application Dates

Opening Date: 08/07/2025
Closing Date: 15/07/2025 Applications must be received online by 12:00 midnight on the Closing Date

Position Description

POSITION SUMMARY:
This position provides clerical and reception support to the registration, scheduling and operational functions of the Youth Wellness Centre.

QUALIFICATIONS:

• Grade 12 diploma or equivalent, and a minimum of a one-year college business/administrative certificate
• A minimum of one year experience providing administrative and reception support in a busy mental health and addiction program setting required
• A minimum of one year experience working with youth and their families preferred
• Medical terminology an asset
• Basic skill level in MS Word, Excel, and MS PowerPoint required
• Intermediate skill level is required for spelling and typing speed of 45wpm
• Clerical testing may be required as part of the selection process
• Proven proficiency with internal systems: DOVETALE, PHS, Clinical Connect, Provider Portal, HEMM
• Ability to maintain excellent interpersonal relationships while handling multiple tasks
• Excellent organizational and problem-solving skills
• Ability for self-initiative and independence of action
• Demonstrated ability you communicate in a sensitive and non-judgmental manner with youth with mental health and addictions concerns and their families
• Demonstrated comfort level, experience and skill working with young people and their families.
• Demonstrated commitment to the values of Service, Responsible Stewardship, Community Responsiveness and Respect
• Excellent work performance and attendance record is essential

RESPONSIBILITIES:
Some responsibilities include:

• Maintains confidentiality and release of information in accordance with hospital policy at all times
• Obligation to review and commit to applicable departmental and hospital policies and procedures at all times
• Staffs the reception desk at the YWC: greets all visitors, handles telephone calls and unscheduled visits, ensuring appropriate action according to the nature of the situation, initiating referrals and relaying messages as required
• Registers clients and schedules client appointments, confirming, canceling and rescheduling appointments as needed using the electronic registration and scheduling systems
• Receives and processes YWC referrals-this may include fielding phone calls about referral criteria, assisting drop-ins, triaging with clinical staff, researching prior psychiatric history, creating charts, filing client documentation in the appropriate charts
• Provides administrative support by typing routine correspondence, distributing mail, faxing, photocopying, emailing, scanning, and filing
• Tracks petty cash for the office
• Ensures all office supplies, housekeeping and maintenance requests are requisitioned in a timely manner. Ensures orderliness of main reception area and storage room.
• Remains alert regarding client activity and ensures work area is maintained in a safe, organized, and presentable way at all times
• Enters client data in the YWC client database as required

WAGE RATE:
Hourly - $27.22...$28.41...$29.60 (plus 14% in lieu)

St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH*.*

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.