Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location:

500 Lake Shore Boulevard West, Toronto, Ontario, M5V 2V9

When you hire great people, great things can happen.

PC Financial offers unprecedented value to Canadians through payment products. We’re a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

Why This Role is Important:

Reporting to the Senior Manager, In-store Operations & Compliance, the role will be responsible for working with external partners to manage sales programs, driving effective and efficient sales operations with a focus on optimizing scheduling, store coverage, compliance reporting and sales engagement strategies.

What You’ll Do:

• Manage daily communication and weekly execution of in-field sales compliance. Audit weekly results to test shop quality, analyze results and strategically identify areas with greater compliance risk.

• Manage sales ambassador programs; identify risks, and drive action plans to improve ambassador sales compliance results.

• Analyze and track WoW results, provide sales insights to support month end compliance and operational risk reporting.

• Manage salesforce relationship as our book of record, ensuring accurate compliance, ambassador profile, survey, and report data is available. Identify issues within the platform, troubleshoot and implement resolutions, mitigate reporting/compliance issues.

• Manage Salesforce change requests by gathering business requirements from partners, developing business and functional requirements, and performing user acceptance testing.

• Oversight of the performance management framework execution (tracking and resolving complaints, complaint reconciliation, Medallia, and Mystery shop results.)

• Outlier and fraud review processes, manage relationship between fraud and F2F channel, aiding in documentation and resolution based on investigation outcomes.

• Supporting rep profile management (on/offboarding) between vendors, IT, and in field scheduling management with store operators.

• Ad hoc support of the Field Operations Manager in site logistics, product/platform support, and technical field support.

What You Bring:

• Bachelor’s degree
• Experience in banking, payment industry, vendor management or call center oversight is a strong asset.
• Proficient in Microsoft Excel, PowerPoint, and Word
• Strong report analytic skills
• Collaborative nature, resourceful and capable of working in a team or independently
• Problem solver with demonstrated critical thinking and collaboration skills
• Successful vendor management experience considered an asset
• Ability to work independently in fast paced team environment.
• Experience in balancing multiple projects, demonstrating adaptability, dedication and motivation to meet tight timelines and providing regular status reports on progress.
• Proven track record of rapidly establishing relationships with internal and external partners and being a source of information and support for business partners.
• Excellent communication (written/verbal) and interpersonal skills.
• Strong analytical capabilities and ability to synthesize sophisticated information into accessible and significant business guidance
• Ability to think strategically and provide comprehensive recommendations on business process improvements and other sales enablement activities

Additional Requirements

• Salesforce and Medallia experience as a system administrator is an asset

Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Number of Openings:

1

PC Financial recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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