Top Benefits
About the role
Workplace: 1187 Princess Street, Kingston, Ontario, Canada, K7M3E1
Status: Part-time
Salary : $18.91 per hour
Located very close to downtown Kingston, the Strata Hotel is the ideal place for your business and leisure stays. The hotel is just minutes from the best restaurants in town, trendy shops, as well as a whole host of entertainment venues for the whole family. For your next stay in Kingston, treat yourself to a room at Kingston's most comfortable and recognized hotel. The Strata Hotel, a 77-room hotel also has commercial units for rent.
Reporting to the Director of Operations and front desk supervisor, the front desk agent takes room reservations, greets clients upon arrival and during their stay, provides information about the establishment and its services as well as local attractions, and receives payments from clients.
Job Description:
- Respond to all inquiries over the phone, with email and extranets.
- Coordinate arrivals and departures of our guests.
- Promote the hotel products and services offered such as breakfast and bar.
- Upsell rooms and amenities.
- Collect payments for services rendered via our PMS.
- Answer various questions about establishment services, local attractions, and different regional activities.
- Coordinate group arrivals and departures in collaboration with the sales department.
- Handle guest complaints.
- Perform any other customer service-related tasks.
Skills and qualifications:
- Previous hotel experience necessary: specifically at the front desk or in front office
- Strong oral and written communication skills in English
- Able to work in a team
- Able to work under pressure
- Availability to work varying schedules (evenings and weekends)
- Knowledgeable about local attractions and the city in general
- Able to demonstrate customer orientation
- Able to identify customer needs
- College degree in hospitality, an asset
- Smart serve
- Food handlers certification is an asset
- Advanced knowledge of hotel software applications such as Hotello
- De-escalation/conflict resolution skills
- Multilingualism is an asset
Who are we: Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/. Why join our team: Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the social life at the heart of the company, especially after the pandemic, each hotel has a social calendar. The Tidan Human Resources team is always there to listen to you and support you on your journey through the company.
About Strata Hotel
Located very close to downtown Kingston, the Strata Hotel is the ideal place for your business and leisure stays. The hotel is just minutes from the best restaurants in town, trendy shops, as well as a whole host of entertainment venues for the whole family. For your next stay in Kingston, treat yourself to a room at Kingston's most comfortable and recognized hotel. The Strata Hotel, a 77 room hotel also has commercial units for rent.
Top Benefits
About the role
Workplace: 1187 Princess Street, Kingston, Ontario, Canada, K7M3E1
Status: Part-time
Salary : $18.91 per hour
Located very close to downtown Kingston, the Strata Hotel is the ideal place for your business and leisure stays. The hotel is just minutes from the best restaurants in town, trendy shops, as well as a whole host of entertainment venues for the whole family. For your next stay in Kingston, treat yourself to a room at Kingston's most comfortable and recognized hotel. The Strata Hotel, a 77-room hotel also has commercial units for rent.
Reporting to the Director of Operations and front desk supervisor, the front desk agent takes room reservations, greets clients upon arrival and during their stay, provides information about the establishment and its services as well as local attractions, and receives payments from clients.
Job Description:
- Respond to all inquiries over the phone, with email and extranets.
- Coordinate arrivals and departures of our guests.
- Promote the hotel products and services offered such as breakfast and bar.
- Upsell rooms and amenities.
- Collect payments for services rendered via our PMS.
- Answer various questions about establishment services, local attractions, and different regional activities.
- Coordinate group arrivals and departures in collaboration with the sales department.
- Handle guest complaints.
- Perform any other customer service-related tasks.
Skills and qualifications:
- Previous hotel experience necessary: specifically at the front desk or in front office
- Strong oral and written communication skills in English
- Able to work in a team
- Able to work under pressure
- Availability to work varying schedules (evenings and weekends)
- Knowledgeable about local attractions and the city in general
- Able to demonstrate customer orientation
- Able to identify customer needs
- College degree in hospitality, an asset
- Smart serve
- Food handlers certification is an asset
- Advanced knowledge of hotel software applications such as Hotello
- De-escalation/conflict resolution skills
- Multilingualism is an asset
Who are we: Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/. Why join our team: Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the social life at the heart of the company, especially after the pandemic, each hotel has a social calendar. The Tidan Human Resources team is always there to listen to you and support you on your journey through the company.
About Strata Hotel
Located very close to downtown Kingston, the Strata Hotel is the ideal place for your business and leisure stays. The hotel is just minutes from the best restaurants in town, trendy shops, as well as a whole host of entertainment venues for the whole family. For your next stay in Kingston, treat yourself to a room at Kingston's most comfortable and recognized hotel. The Strata Hotel, a 77 room hotel also has commercial units for rent.