Job Title: Logistics Coordinator & Laundromat Assistant

Location: 90B Sixth Avenue, Cochrane, ON, P0L 1C0

Job Type: Full-time

About Our Laundromat: We are a busy, community-focused laundromat located in Cochrane, Ontario, dedicated to providing top-quality laundry services to both our commercial clients and walk-in customers. We pride ourselves on efficiency, cleanliness, and exceptional customer service.

Job Summary: We are seeking a highly organized, reliable, and customer-focused individual to join our team as a Logistics Coordinator & Laundromat Assistant. This dual-role position is crucial to our operations, responsible for ensuring seamless pickup and delivery services for our commercial laundry customers while also providing excellent service to our walk-in clientele and maintaining the overall cleanliness and efficiency of the laundromat.

Key Responsibilities:

Logistics & Commercial Customer Coordination (Approx. 60% of role):

• Pickup & Delivery Management: Oversee and coordinate the scheduling, routing, and execution of all commercial laundry pickups and deliveries in Cochrane and surrounding areas.
• Commercial Customer Liaison: Act as the primary point of contact for commercial clients regarding their laundry needs, schedules, and any inquiries or special requests.
• Processing Oversight: Work closely with our in-house laundry team to ensure commercial orders are processed accurately, efficiently, and according to client specifications.
• Record Keeping: Maintain accurate logs of commercial orders, delivery schedules, and client communications.
• Route Optimization: Continuously seek ways to optimize delivery routes for efficiency and timely service.

Laundromat Operations & Customer Service (Approx. 40% of role):

• Wash & Fold Service: Perform professional wash and fold services for walk-in customers, ensuring high-quality results.
• Customer Assistance: Provide friendly and helpful service to all walk-in customers, assisting with machine operation, answering questions, and resolving minor issues.
• Facility Maintenance: Regularly clean and tidy the laundromat, including machines, floors, countertops, and customer areas, to maintain a welcoming and hygienic environment.
• Machine Operation: Operate and monitor industrial and commercial washing and drying machines.
• Transaction Handling: Process payments for services (cash, debit, credit) accurately.
• Inventory Management: Monitor and report on laundry supply levels.

Qualifications:

• Experience: Previous experience in a coordination, logistics, customer service, or laundromat environment is a strong asset.
• Organizational Skills: Exceptional organizational and time management abilities, with a keen eye for detail.
• Communication: Excellent verbal and written communication skills to interact effectively with customers and team members.
• Customer Service: A positive attitude and a commitment to providing outstanding customer service.
• Physical Stamina: Ability to stand for extended periods, lift and carry laundry bags (up to 25 kg/50 lbs), and perform repetitive tasks.
• Technical Aptitude: Comfort with basic computer applications for scheduling and record-keeping.
• Driver's License: Valid G driver's license with a clean driving record (essential for commercial deliveries).
• Reliability: Punctual, dependable, and able to work independently with minimal supervision.

What We Offer:

• Competitive wages.
• A friendly and supportive work environment.
• The opportunity to play a vital role in a growing local business.

To Apply: Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this position to info@tvgcorp.ca.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 37.5 per week

Benefits:

• Casual dress
• Company events
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person

Expected start date: 2025-07-01