Modern Sense Furniture has built a reputation over the past two decades as Toronto’s go-to destination for luxury, modern, and custom-made furnishings. With an expansive 85,000 sq. ft. showroom and a curated selection of high-end pieces, we offer more than just furniture — we offer inspired spaces. As we grow, we’re looking for a driven and organized Inbound Sales Representative to join our front-line sales support team.

Role Overview

• Handle all inbound sales inquiries via phone, email, and website forms with professionalism and urgency
• Qualify leads and provide tailored recommendations based on client needs
• Convert inquiries into appointments or sales by actively following up and guiding the customer through the buying journey
• Maintain product knowledge on inventory, lead times, pricing, and customization options
• Coordinate with showroom sales team to ensure seamless customer handoff or support
• Log and manage all interactions using our CRM system
• Proactively follow up with potential and past clients to close open opportunities
• Assist with customer service questions related to products, delivery, and orders

Qualifications

• 1–2 years experience in an inbound sales or customer service role (furniture or luxury retail a plus)
• Excellent verbal and written communication skills
• Quick thinker with a strong ability to match client needs with product offerings
• Organized and efficient in managing leads and follow-ups
• Friendly, polished, and persuasive with a service-first mindset
• Comfortable working weekends and high-traffic hours
• Tech-savvy; experience with CRM or POS systems is an asset

Why Modern Sense?

• Competitive hourly pay + commission on sales influenced
• Team-oriented, design-forward environment
• In-depth product and systems training
• Growth potential within a well-established brand

Job Type: Full-time