About the role
Octup is a real-time, dynamic operations and analytics AI platform purpose-built for 3PLs and eCommerce businesses. We unify data from different data sources into a centralized source of truth—powering internal efficiency, customer visibility, billing, and strategic growth. Our tools help 3PLs run smoother warehouses, retain clients through transparency, and differentiate their service in a competitive market.
Octup is looking for a Billing Sales Engineer to take a central role in implementing and scaling our billing solution across logistics warehouses (3PLs). This is a hybrid role that combines customer-facing onboarding and implementation with technical pre-sales support , making it ideal for someone with strong technical skills and deep business acumen.
You will become the internal and external expert on our billing product , collaborating with Sales, Product, and Engineering teams, and serving as the go-to person for everything related to billing.
Key Responsibilities
1. Customer Onboarding & Implementation
- Lead the onboarding and implementation of Octup’s billing solution for new 3PL clients.
- Understand each customer’s operations, pricing models, and billing needs to configure the product accordingly.
- Serve as the primary technical point of contact during setup, integration, testing, and go-live.
- Ensure successful adoption and customer satisfaction post-launch.
2. Sales Engineering & Pre-Sales Support
- Partner with the Sales team throughout the sales process to provide technical insights and answer in-depth billing-related questions.
- Help scope billing implementations and assess feasibility with prospective clients.
- Join customer calls, create demo environments, and support RFIs/RFPs as needed.
- Translate business challenges into product capabilities and integration plans.
3. Internal Product & Knowledge Leadership
- Act as the internal expert on Octup’s billing solution , providing insights to the Product and Engineering teams based on real customer use cases.
- Identify opportunities for improvements, new features, or integrations based on customer feedback.
- Create documentation, playbooks, and knowledge resources to scale the billing offering.
What We’re Looking For
- 3+ years of experience in a Sales Engineer, Implementation Specialist, Solutions Consultant, or similar role — preferably in a B2B SaaS company.
- Strong technical background — comfortable working with APIs, data mapping, integrations, and complex systems.
- Deep understanding of billing systems, pricing logic , or logistics/3PL operations.
- Excellent communication skills with the ability to translate between business and technical audiences.
- Highly organized, resourceful, and comfortable leading external and internal conversations.
Bonus Points
- Experience with logistics platforms, warehouse management systems (WMS), or ERP integrations.
- Background in product management or engineering.
- Experience working in a fast-paced startup environment.
About Octup
Octup helps 3PL companies and Ecommerce brands grow through smarter logistics management. Our platform brings operations data into clear dashboards that show your key metrics, costs, and inventory in real time.
For 3PLs, we give you tools to build client trust through transparent reporting and proactive alerts. Your brands get instant access to order status, SLA tracking, and profit analysis at the SKU level.
For brands, we simplify logistics by consolidating your operational data. Track costs, monitor fulfillment performance, and make data-driven decisions about pricing and inventory.
About the role
Octup is a real-time, dynamic operations and analytics AI platform purpose-built for 3PLs and eCommerce businesses. We unify data from different data sources into a centralized source of truth—powering internal efficiency, customer visibility, billing, and strategic growth. Our tools help 3PLs run smoother warehouses, retain clients through transparency, and differentiate their service in a competitive market.
Octup is looking for a Billing Sales Engineer to take a central role in implementing and scaling our billing solution across logistics warehouses (3PLs). This is a hybrid role that combines customer-facing onboarding and implementation with technical pre-sales support , making it ideal for someone with strong technical skills and deep business acumen.
You will become the internal and external expert on our billing product , collaborating with Sales, Product, and Engineering teams, and serving as the go-to person for everything related to billing.
Key Responsibilities
1. Customer Onboarding & Implementation
- Lead the onboarding and implementation of Octup’s billing solution for new 3PL clients.
- Understand each customer’s operations, pricing models, and billing needs to configure the product accordingly.
- Serve as the primary technical point of contact during setup, integration, testing, and go-live.
- Ensure successful adoption and customer satisfaction post-launch.
2. Sales Engineering & Pre-Sales Support
- Partner with the Sales team throughout the sales process to provide technical insights and answer in-depth billing-related questions.
- Help scope billing implementations and assess feasibility with prospective clients.
- Join customer calls, create demo environments, and support RFIs/RFPs as needed.
- Translate business challenges into product capabilities and integration plans.
3. Internal Product & Knowledge Leadership
- Act as the internal expert on Octup’s billing solution , providing insights to the Product and Engineering teams based on real customer use cases.
- Identify opportunities for improvements, new features, or integrations based on customer feedback.
- Create documentation, playbooks, and knowledge resources to scale the billing offering.
What We’re Looking For
- 3+ years of experience in a Sales Engineer, Implementation Specialist, Solutions Consultant, or similar role — preferably in a B2B SaaS company.
- Strong technical background — comfortable working with APIs, data mapping, integrations, and complex systems.
- Deep understanding of billing systems, pricing logic , or logistics/3PL operations.
- Excellent communication skills with the ability to translate between business and technical audiences.
- Highly organized, resourceful, and comfortable leading external and internal conversations.
Bonus Points
- Experience with logistics platforms, warehouse management systems (WMS), or ERP integrations.
- Background in product management or engineering.
- Experience working in a fast-paced startup environment.
About Octup
Octup helps 3PL companies and Ecommerce brands grow through smarter logistics management. Our platform brings operations data into clear dashboards that show your key metrics, costs, and inventory in real time.
For 3PLs, we give you tools to build client trust through transparent reporting and proactive alerts. Your brands get instant access to order status, SLA tracking, and profit analysis at the SKU level.
For brands, we simplify logistics by consolidating your operational data. Track costs, monitor fulfillment performance, and make data-driven decisions about pricing and inventory.