Building Automation System & Network Support Specialist
About the role
SUMMARY
We are seeking a highly skilled and motivated BAS & Network Support Specialist to join our team. This role is ideal for someone with a strong background in desktop and server environments, network infrastructure, and building automation systems (BAS). You will play a key role in supporting field technicians, maintaining network hardware, and ensuring seamless connectivity across various platforms.
KEY DUTIES & RESPONSIBILITIES
BAS & Network Support
- Provide desktop support for Windows environments (Windows 7 through 11).
- Manage and troubleshoot Linux servers, primarily Ubuntu LTS.
- Diagnose and resolve IP network issues, including ISP routers, switches, and security appliances.
- Maintain and configure routers and firewalls, including Cisco Meraki and Cradlepoint devices.
- Support various internet connection types: Cellular, DSL, Cable, Fiber, and Fixed Wireless.
- Troubleshoot BAS networks, including Niagara 4 and similar controllers.
- Utilize Niagara 4 Supervisor and Workbench for system management (experience preferred).
- Conduct technical product research and provide recommendations.
- Support and maintain BAS protocols such as BACnet/IP and MTSP (knowledge preferred).
- Work with cloud and virtualization platforms such as Azure, AWS, and virtual desktops/servers.
- Use remote access tools (RDP, SSH, web portals) to manage systems.
- Perform data analysis and reporting using Microsoft Excel and other Office tools. Provide third-level technical support to field technicians and liaise with vendor support
EXPERIENCE REQUIREMENTS
- Proven experience with Windows desktop and Linux server environments.
- Strong understanding of IP networking and troubleshooting.
- Hands-on experience with Cisco Meraki, Cradlepoint, and other network appliances.
- Familiarity with BAS systems, especially Niagara 4.
- Knowledge of BACnet/IP and MTSP is an asset.
- Experience with cloud platforms (Azure, AWS) and virtualization tools.
- Proficiency in Microsoft Excel and Office Suite.
- Strong analytical and problem-solving skills.
- Excellent communication skills for working with technicians and support desks.
About BGIS
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totalling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.
BGIS est un leader mondial des services de gestion intégrée des installations. Plus de 600 millions de pieds carrés de portefeuilles clients répartis sur plusieurs marchés, notamment ceux des gouvernements, de l’enseignement supérieur, des services publics, des télécommunications, des services financiers, du pétrole et du gaz, des soins de santé et de l’information dans les nuages. En plus de gérer un portefeuille diversifié de bureaux, de commerces de détail, de collèges, d'hôpitaux et d'actifs industriels, BGIS est un leader mondial de la gestion de centres de données et d'autres environnements critiques.
Building Automation System & Network Support Specialist
About the role
SUMMARY
We are seeking a highly skilled and motivated BAS & Network Support Specialist to join our team. This role is ideal for someone with a strong background in desktop and server environments, network infrastructure, and building automation systems (BAS). You will play a key role in supporting field technicians, maintaining network hardware, and ensuring seamless connectivity across various platforms.
KEY DUTIES & RESPONSIBILITIES
BAS & Network Support
- Provide desktop support for Windows environments (Windows 7 through 11).
- Manage and troubleshoot Linux servers, primarily Ubuntu LTS.
- Diagnose and resolve IP network issues, including ISP routers, switches, and security appliances.
- Maintain and configure routers and firewalls, including Cisco Meraki and Cradlepoint devices.
- Support various internet connection types: Cellular, DSL, Cable, Fiber, and Fixed Wireless.
- Troubleshoot BAS networks, including Niagara 4 and similar controllers.
- Utilize Niagara 4 Supervisor and Workbench for system management (experience preferred).
- Conduct technical product research and provide recommendations.
- Support and maintain BAS protocols such as BACnet/IP and MTSP (knowledge preferred).
- Work with cloud and virtualization platforms such as Azure, AWS, and virtual desktops/servers.
- Use remote access tools (RDP, SSH, web portals) to manage systems.
- Perform data analysis and reporting using Microsoft Excel and other Office tools. Provide third-level technical support to field technicians and liaise with vendor support
EXPERIENCE REQUIREMENTS
- Proven experience with Windows desktop and Linux server environments.
- Strong understanding of IP networking and troubleshooting.
- Hands-on experience with Cisco Meraki, Cradlepoint, and other network appliances.
- Familiarity with BAS systems, especially Niagara 4.
- Knowledge of BACnet/IP and MTSP is an asset.
- Experience with cloud platforms (Azure, AWS) and virtualization tools.
- Proficiency in Microsoft Excel and Office Suite.
- Strong analytical and problem-solving skills.
- Excellent communication skills for working with technicians and support desks.
About BGIS
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totalling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.
BGIS est un leader mondial des services de gestion intégrée des installations. Plus de 600 millions de pieds carrés de portefeuilles clients répartis sur plusieurs marchés, notamment ceux des gouvernements, de l’enseignement supérieur, des services publics, des télécommunications, des services financiers, du pétrole et du gaz, des soins de santé et de l’information dans les nuages. En plus de gérer un portefeuille diversifié de bureaux, de commerces de détail, de collèges, d'hôpitaux et d'actifs industriels, BGIS est un leader mondial de la gestion de centres de données et d'autres environnements critiques.