TITLE Account Director

DEPARTMENT Client Services

DIVISION NP Digital Canada

LOCATION Greater Toronto – Canada

ABOUT OUR COMPANY

NP Digital (NPD) is a global award-winning performance marketing agency. In 2024 Campaign Magazine labeled us the Global Agency of the Year in two categories, and The Drum awarded us the Agency Business Award for Global Development. Google recently handed us the Agency Excellence Award for Media Unification and AdAge listed us on their Best Places to Work list in 2024 and 2025.

NP Digital combines proprietary platforms with best-in-class talent to deliver leading edge experiences centered around: paid and organic search, social, content, retargeting, performance display, feed management and conversion rate optimization.

NP Digital focuses on creating innovative, adaptive, and data-driven digital marketing plans for our clients. Obsessed with helping companies grow and exceed their goals, NP Digital delivers on the mission of continually helping brands connect and engage with their audience.

ABOUT THE OPPORTUNITY

We are seeking a strategic client services professional (Account Director) with digital and performance marketing experience for large organizations.

The Account Director is a client-facing role for an established digital marketer and natural leader. The Account Director role is at the forefront of our business for clients, and ultimately responsible for the client relationship and business partnership. Working both as an individual contributor and collaboratively with a team, this role is responsible for the overall client experience to exceed their expectations– from delivery quality, to alignment with client goals and outcomes.

The ideal candidate for this role has a well-rounded digital marketing background, is comfortable with and excels in a fast-moving agency environment, is a self-starter who demonstrates exceptional communication skills, is adept at leading multiple clients in a book of business - including enterprise organizations, and brings a data-centric problem solving mindset to every engagement.

To qualify candidate must reside and be eligible to work in Canada without sponsorship. The position is remote; however, you must live in the GTA as there are weekly in-person client meetings.

ABOUT THE RESPONSIBILITIES

Reporting to our VP of Client Services, the Account Director will have the following responsibilities including but not limited to:

• Lead the account direction and cross-team coordination of internal and external stakeholders to deliver best-in-class work to clients across a variety of industries.
• Be the agency’s front lines and liaison with clients
• Be the go-to for your client’s business goals, and how our work helps drive successful outcomes for clients
• Lead relationships for the agency with Director, VP, and C-level client stakeholders.
• Lead the cross-department teams in developing coherent marketing strategies that integrate NP Digital’s service offerings with our client’s business objectives
• Guide, mentor and support NP Digital’s Account Managers
• Proactively identify opportunities to grow and expand business aligned to NP Digital capabilities
• Proactively identify obstacles and risks that could impact retention, budget and resources

ABOUT YOU

• 7+ years of experience in a digital marketing agency setting with experience in Performance Marketing and Integrated Digital Strategy.
• 3+ years demonstrated experience leading medium to large level clients.
• A passion for problem solving and providing exceptional client service.
• Excellent written and verbal communication skills.
• Proven experience developing complex and integrated campaign strategies across SEO, SEM, CRO, Content and other Performance Marketing channels.
• Experience building and growing client relationships and business at the VP/C-level.
• Experience managing and growing a team of direct reports, and/or developing cross-functional teams of indirect reports.
• Working knowledge of data & analytics principles and applications.
• Google AdWords and Google Analytics certification is helpful

BONUS POINTS

• Experience with eCommerce, creative production, or Saas companies considered a bonus

ABOUT YOUR GROWTH

As an organization we support your growth and development by investing in your learning to advance your career. We believe in empowering you to showcase your knowledge and skills to win together. Career path opportunities for this department includes:

• Associate Account Manager (typically 0-1 years)
• Account Manager (typically 1-3 years)
• Sr. Account Manager (typically 3-5 years)
• Account Director (typically 5-7 years)
• Sr. Account Director (typically 6-8 years)
• Group Account Director (typically 6-8 years)
• Sr. Group Account Director (typically 8-10 years)

ABOUT OUR BENEFITS

We offer a comprehensive and flexible benefits package to all regular, full-time employees. Benefits include but not limited to:

• Robust 100% employer-paid top of the line benefits plan which includes medical, dental, vision, and life coverage. Including retirement Savings Plan with employer contribution
• Flexible PTO: Take the time off that you need as you need it! In addition to our holidays, we close the office from Christmas to New Year’s
• Fully remote & offer a New Hire Technology stipend to set up home office

ABOUT OUR CULTURE

We value our best-in-class company culture, which is results-driven, innovative, fast-paced and fun. Our focus is on outcome, not output. We encourage our employees to work with an entrepreneurial spirit while applying a businesslike approach. When you work with great people and leaders that support you, there is no end to what you can accomplish. We celebrate different backgrounds and perspectives from our team members, but one thing we all have in common is a core set of values:

Think Big

“Think Big” challenges our teams in all aspects of the business. For our clients, it requires that we expand their vision beyond what’s expected, while pushing us to become a committed partner who provides strategic recommendations and measurable outcomes.

Own It

“Own It” plays a key role in encouraging employee autonomy. We believe owning it inspires employees to build skillsets within their roles and beyond to drive their career where you want. “Own It” highlights ability to make the work yours and deliver creative results.

Have Fun

“Have Fun” means we enjoy working together and cultivating a great work experience for everyone. Our passion for what we do is visible throughout the organization. Anything we enjoy, we are naturally going to do better, so we make our work something we look forward to, rather than simply something we have to do.

NP Digital is an Equal Opportunity Employer, proud of our diversity and inclusive culture! Our goal is to positively impact change through our actions, and we’re committed to equal employment opportunities regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.