Client Care Representative
Top Benefits
About the role
Job Description
Ritson Veterinary Clinic is seeking a compassionate and experienced Veterinary Client Care Representative/Receptionist to join our dedicated team. If you're passionate about animals and thrive in a fast-paced, collaborative environment, we want to hear from you!
The Ideal Candidate Will Be:
- Experienced in the veterinary field (preferred), with a strong understanding of client and patient services.
- Personable, empathetic, and client-focused with a desire to build lasting relationships with both clients and team.
- Detail-oriented with exceptional organizational and time management skills.
- A strong communicator, both verbal and written.
- Proficient with computers and comfortable navigating veterinary software.
- Adaptable, accountable, and eager to learn and grow.
- Flexible availability to work various shifts within our operating hours: Monday–Friday, 7:30 am – 7:00 pm, and Saturdays, 7:45 am – 2:00 pm.
Experience Required:
- 1+ year of customer service experience (veterinary clinic experience preferred).
Job Responsibilities:
- Deliver gold-standard service to clients and their pets.
- Respond to phone calls, emails, and client inquiries with professionalism.
- Schedule appointments, triage patients, and process medication refills.
- Manage check-in/out procedures, financial transactions, and end-of-day reports.
- Maintain accurate client records in a paperless system.
- Ensure a clean, welcoming reception and waiting area.
- Assist with dispensing medications and follow clinic protocols during emergencies.
Job Details:
- Type: Full-time, Permanent
- Hours: Average 30–35 hours/week
- Shifts: Various shifts ranging from 5-12 hrs, with mostly afternoon/evenings; Saturdays required (every other)
About Us:
Ritson Veterinary Clinic has proudly served our community for 30 years. We’re committed to delivering exceptional veterinary care while fostering a supportive, friendly team environment.
What We Offer:
- Competitive pay: $18–$21/hour
- Comprehensive benefits (medical, dental, vision) for full-time staff
- RRSP matching program
- Paid time off and employee assistance program
- Discounted pet care and supplies
- Learning and growth opportunities through our Learning Hub
- On-site parking
How to Apply:
Please send your resume and cover letter to the attention of Practice Manager, Cherie Barlow, at careers@ritsonveterinaryclinic.ca.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $18.00-$21.00 per hour
Expected hours: 30 – 35 per week
Benefits:
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Work Location: In person
Client Care Representative
Top Benefits
About the role
Job Description
Ritson Veterinary Clinic is seeking a compassionate and experienced Veterinary Client Care Representative/Receptionist to join our dedicated team. If you're passionate about animals and thrive in a fast-paced, collaborative environment, we want to hear from you!
The Ideal Candidate Will Be:
- Experienced in the veterinary field (preferred), with a strong understanding of client and patient services.
- Personable, empathetic, and client-focused with a desire to build lasting relationships with both clients and team.
- Detail-oriented with exceptional organizational and time management skills.
- A strong communicator, both verbal and written.
- Proficient with computers and comfortable navigating veterinary software.
- Adaptable, accountable, and eager to learn and grow.
- Flexible availability to work various shifts within our operating hours: Monday–Friday, 7:30 am – 7:00 pm, and Saturdays, 7:45 am – 2:00 pm.
Experience Required:
- 1+ year of customer service experience (veterinary clinic experience preferred).
Job Responsibilities:
- Deliver gold-standard service to clients and their pets.
- Respond to phone calls, emails, and client inquiries with professionalism.
- Schedule appointments, triage patients, and process medication refills.
- Manage check-in/out procedures, financial transactions, and end-of-day reports.
- Maintain accurate client records in a paperless system.
- Ensure a clean, welcoming reception and waiting area.
- Assist with dispensing medications and follow clinic protocols during emergencies.
Job Details:
- Type: Full-time, Permanent
- Hours: Average 30–35 hours/week
- Shifts: Various shifts ranging from 5-12 hrs, with mostly afternoon/evenings; Saturdays required (every other)
About Us:
Ritson Veterinary Clinic has proudly served our community for 30 years. We’re committed to delivering exceptional veterinary care while fostering a supportive, friendly team environment.
What We Offer:
- Competitive pay: $18–$21/hour
- Comprehensive benefits (medical, dental, vision) for full-time staff
- RRSP matching program
- Paid time off and employee assistance program
- Discounted pet care and supplies
- Learning and growth opportunities through our Learning Hub
- On-site parking
How to Apply:
Please send your resume and cover letter to the attention of Practice Manager, Cherie Barlow, at careers@ritsonveterinaryclinic.ca.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $18.00-$21.00 per hour
Expected hours: 30 – 35 per week
Benefits:
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Work Location: In person