We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our challenge

We are looking for a highly skilled Senior Business Analyst with expertise in Salesforce Financial Services Cloud (FSC) to join our team. The successful candidate will act as a bridge between business stakeholders and technical teams, translating business needs into technical solutions, and ensuring successful implementation of FSC features to meet client requirements.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Toronto, ON is CAD $110K - CAD $120K/year & benefits (see below).

The Role

Responsibilities:

• Collaborate with business stakeholders to gather, analyze, and define requirements related to Salesforce FSC implementations.
• Develop detailed documentation including business process flows, user stories, and functional specifications.
• Work closely with technical teams to design, configure, and optimize FSC solutions.
• Assist in the testing and validation of FSC features and integrated processes.
• Conduct gap analysis to identify areas for process improvement and system enhancements.
• Provide guidance on best practices for FSC utilization within financial services organizations.
• Support change management activities, including user training and adoption strategies.
• Facilitate communication between stakeholders, project managers, and technical teams to ensure project success.
• Stay updated on Salesforce FSC features, industry trends, and regulatory compliance requirements relevant to financial services.

Requirements:

• Proven experience as a Business Analyst with a focus on Salesforce Financial Services Cloud.
• Strong understanding of financial services processes, products, and client management.
• Excellent analytical, problem-solving, and communication skills.
• Ability to create and interpret detailed documentation and functional specifications.
• Experience working with Agile/Scrum methodologies.
• Salesforce certifications related to FSC and Administration are a plus.
• Prior experience in project management and stakeholder engagement.

Preferred skills:

• Familiarity with Agile/Scrum methodologies.
• Knowledge of security and compliance standards related to DevOps.

We offer:

• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days).
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability.
• Flexible hybrid policy.
• RRSP with employer’s contribution up to 4%.
• A higher education certification policy.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A truly diverse, fun-loving and global work culture.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.