Level 1 / Level 2 Autoplan Customer Service Rep
Top Benefits
About the role
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving any inquiries or issues they may have. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.
Duties:
-
Serve customers as they approach the counter
-
Respond to customer inquiries via phone, email, or chat in a timely and professional manner
-
Provide accurate information about our products
-
Assist customers with choosing the right products
-
Upsell additional products to customers when appropriate
Qualifications:
- Previous experience in ICBC Policy Center is preferred
- Excellent verbal and written communication skills in English
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Mandarin and Cantonese speaking abilities is a plus
At our company, we value our employees and offer competitive benefits packages. Join our team today and make a difference in the lives of our customers!
Note: This job description is intended to provide an overview of the position's duties and responsibilities. It is not all-inclusive and the duties may vary depending on business needs.
Job Types: Part-time, Permanent
Pay: $22.00-$30.00 per hour
Additional pay:
- Commission pay
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 12 hour shift
- 8 hour shift
- Holidays
- Weekends as needed
Education:
- Secondary School (preferred)
Experience:
- ICBC Policy Center: 1 year (required)
Language:
- Mandarin (preferred)
Licence/Certification:
- General Insurance Salesperson Level 1 License (required)
Work Location: In person
About Sussex Insurance
Our Mission
To provide the best customer experience in insurance.
Ken Armstrong introduced the concept of franchising to the British Columbia insurance industry in 1989, with the opening of the first franchise office on Granville Street in Vancouver. Sussex Insurance is a franchise network and today operates 53 offices throughout BC, with locations inside The Real Canadian Superstore, Walmart, T&T Stores, and Save On Foods.
We’re easily accessible, and the extended hours of operation from 9am to 9pm seven days a week takes the stress and hassle out of purchasing insurance. We’re available when it’s convenient for you.
We are proud that 1 in 14 British Columbians transacts their Autoplan at a Sussex Insurance location. Sussex Insurance has built itself through attention to customer service and convenience, attempting to make the insurance process as streamlined and efficient as possible for every customer.
Level 1 / Level 2 Autoplan Customer Service Rep
Top Benefits
About the role
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving any inquiries or issues they may have. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.
Duties:
-
Serve customers as they approach the counter
-
Respond to customer inquiries via phone, email, or chat in a timely and professional manner
-
Provide accurate information about our products
-
Assist customers with choosing the right products
-
Upsell additional products to customers when appropriate
Qualifications:
- Previous experience in ICBC Policy Center is preferred
- Excellent verbal and written communication skills in English
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Mandarin and Cantonese speaking abilities is a plus
At our company, we value our employees and offer competitive benefits packages. Join our team today and make a difference in the lives of our customers!
Note: This job description is intended to provide an overview of the position's duties and responsibilities. It is not all-inclusive and the duties may vary depending on business needs.
Job Types: Part-time, Permanent
Pay: $22.00-$30.00 per hour
Additional pay:
- Commission pay
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 12 hour shift
- 8 hour shift
- Holidays
- Weekends as needed
Education:
- Secondary School (preferred)
Experience:
- ICBC Policy Center: 1 year (required)
Language:
- Mandarin (preferred)
Licence/Certification:
- General Insurance Salesperson Level 1 License (required)
Work Location: In person
About Sussex Insurance
Our Mission
To provide the best customer experience in insurance.
Ken Armstrong introduced the concept of franchising to the British Columbia insurance industry in 1989, with the opening of the first franchise office on Granville Street in Vancouver. Sussex Insurance is a franchise network and today operates 53 offices throughout BC, with locations inside The Real Canadian Superstore, Walmart, T&T Stores, and Save On Foods.
We’re easily accessible, and the extended hours of operation from 9am to 9pm seven days a week takes the stress and hassle out of purchasing insurance. We’re available when it’s convenient for you.
We are proud that 1 in 14 British Columbians transacts their Autoplan at a Sussex Insurance location. Sussex Insurance has built itself through attention to customer service and convenience, attempting to make the insurance process as streamlined and efficient as possible for every customer.