About the role
Who you are
- 5+ years in a client-facing data delivery, analytics, or operations role within SaaS or data/RegTech companies
- 2+ years overseeing data delivery or implementation project(s)
- Strong technical fluency in data manipulation (SQL, Excel, APIs) and data validation practices
- Familiarity with regulatory data, legal tech, or compliance platforms is a strong asset
- You bring structure and rigor to complex delivery projects
- You think like a customer and act like an owner
- You thrive in ambiguity and are comfortable scaling new processes
- You have excellent communication and documentation skills
What the job involves
- We are looking for a Customer Data Lead to join our North American team in Toronto and take ownership of client-specific data operations.
- In this role, you’ll ensure our customers receive best-in-class data services—whether it's regulatory content feeds, bespoke reporting, or integration support.
- This is a pivotal role that bridges the gap between our world-class regulatory data capabilities and enterprise client outcomes
- Own end-to-end delivery of CUBE’s customer-specific data services in North America
- Ensure regulatory data feeds, exports, and custom content mappings are delivered accurately, on time, and to specification
- Maintain a deep understanding of CUBE’s regulatory content architecture and platform capabilities
- Manage SLAs, delivery milestones, and data quality controls for assigned customers
- Develop and maintain documentation for customer data processes and mappings
- Identify opportunities to improve efficiency through automation and standardization
- Partner with our Customer Delivery team to support onboarding and ongoing delivery needs
- Work closely with Product, Engineering, and Content Operations to troubleshoot and resolve client-specific data requests
- Influence internal roadmaps by feeding back client data requirements and patterns
- Define and track metrics for customer data delivery success, quality, and satisfaction
- Contribute to the evolution of the global Customer Data Services model within CUBE
About CUBE
CUBE is the world’s most comprehensive and robust source of classified, and meaningful AI-driven regulatory intelligence. CUBE’s purpose-built regulatory AI engine (RegAI) and tech platform (RegPlatform) tracks, analyses, and monitors laws, rules, and regulations in every country and in every published language to create an always up-to-date regulatory footprint, mapping these according to data, transforming visibility and compliance capability.
With operations across Europe, North America, Asia, and Australia, CUBE serves a diverse and global base of customers and partners including the largest financial institutions in the world who leverage CUBE’s RegPlatform to streamline their complex regulatory change management and compliance processes.
Whether you’re a large, multinational bank, or a small financial organisation with up to a handful of compliance officers, we have a suite of products tailored to you.
About the role
Who you are
- 5+ years in a client-facing data delivery, analytics, or operations role within SaaS or data/RegTech companies
- 2+ years overseeing data delivery or implementation project(s)
- Strong technical fluency in data manipulation (SQL, Excel, APIs) and data validation practices
- Familiarity with regulatory data, legal tech, or compliance platforms is a strong asset
- You bring structure and rigor to complex delivery projects
- You think like a customer and act like an owner
- You thrive in ambiguity and are comfortable scaling new processes
- You have excellent communication and documentation skills
What the job involves
- We are looking for a Customer Data Lead to join our North American team in Toronto and take ownership of client-specific data operations.
- In this role, you’ll ensure our customers receive best-in-class data services—whether it's regulatory content feeds, bespoke reporting, or integration support.
- This is a pivotal role that bridges the gap between our world-class regulatory data capabilities and enterprise client outcomes
- Own end-to-end delivery of CUBE’s customer-specific data services in North America
- Ensure regulatory data feeds, exports, and custom content mappings are delivered accurately, on time, and to specification
- Maintain a deep understanding of CUBE’s regulatory content architecture and platform capabilities
- Manage SLAs, delivery milestones, and data quality controls for assigned customers
- Develop and maintain documentation for customer data processes and mappings
- Identify opportunities to improve efficiency through automation and standardization
- Partner with our Customer Delivery team to support onboarding and ongoing delivery needs
- Work closely with Product, Engineering, and Content Operations to troubleshoot and resolve client-specific data requests
- Influence internal roadmaps by feeding back client data requirements and patterns
- Define and track metrics for customer data delivery success, quality, and satisfaction
- Contribute to the evolution of the global Customer Data Services model within CUBE
About CUBE
CUBE is the world’s most comprehensive and robust source of classified, and meaningful AI-driven regulatory intelligence. CUBE’s purpose-built regulatory AI engine (RegAI) and tech platform (RegPlatform) tracks, analyses, and monitors laws, rules, and regulations in every country and in every published language to create an always up-to-date regulatory footprint, mapping these according to data, transforming visibility and compliance capability.
With operations across Europe, North America, Asia, and Australia, CUBE serves a diverse and global base of customers and partners including the largest financial institutions in the world who leverage CUBE’s RegPlatform to streamline their complex regulatory change management and compliance processes.
Whether you’re a large, multinational bank, or a small financial organisation with up to a handful of compliance officers, we have a suite of products tailored to you.