Hotel Guest Services Agent
Top Benefits
About the role
Company Overview
The Sylvia Hotel Vancouver is a historic gem located on English Bay, adjacent to Stanley Park and just minutes from downtown Vancouver. Established in 1912, this heritage building offers a unique blend of old-world charm and modern hospitality, making it a preferred choice for travelers seeking comfort and quality.
Summary
We are seeking a dedicated Guest Service Agent to join our team at the Sylvia Hotel Vancouver. In this role, you will be the first point of contact for our guests, ensuring they receive exceptional service and support throughout their stay. Your contributions will help maintain our reputation as one of Vancouver’s best-kept secrets.
Responsibilities
- Welcome guests upon arrival and provide them with information about the hotel and local attractions.
- Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Maintain accurate records of guest information and transactions using hotel management software.
- Assist with reservations and provide recommendations for dining and activities in the area.
- Collaborate with other hotel departments to ensure seamless service delivery.
Requirements
- Previous experience in hospitality or customer service roles is preferred.
- Strong communication skills with a focus on phone etiquette.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- Bilingual or multilingual abilities are an asset but not mandatory.
- Familiarity with hotel management systems is a plus.
If you are passionate about providing outstanding guest experiences and want to be part of a dedicated team at the Sylvia Hotel Vancouver, we invite you to apply today!
Job Type: Full-time
Pay: $22.00-$24.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Dental care
- Extended health care
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
About Sylvia Hotel Vancouver
The Sylvia Hotel is a designated heritage building, ideally located on English Bay, beside Stanley Park and just 5 minutes from downtown Vancouver. Built in 1912, the Sylvia Hotel is a city landmark and one of Vancouver’s greatest treasures. The location is a favourite for business travelers wanting to be out of the busy downtown core, for families vacationing on the beach or for romantic getaways. The Sylvia Hotel is definitely one of Vancouver’s best kept secrets. The old fashioned character and friendly service gives travelers a home away from home. The Sylvia Hotel offers a fantastic location, great value, superb quality with a wonderful beachside dining experience!
Hotel Guest Services Agent
Top Benefits
About the role
Company Overview
The Sylvia Hotel Vancouver is a historic gem located on English Bay, adjacent to Stanley Park and just minutes from downtown Vancouver. Established in 1912, this heritage building offers a unique blend of old-world charm and modern hospitality, making it a preferred choice for travelers seeking comfort and quality.
Summary
We are seeking a dedicated Guest Service Agent to join our team at the Sylvia Hotel Vancouver. In this role, you will be the first point of contact for our guests, ensuring they receive exceptional service and support throughout their stay. Your contributions will help maintain our reputation as one of Vancouver’s best-kept secrets.
Responsibilities
- Welcome guests upon arrival and provide them with information about the hotel and local attractions.
- Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Maintain accurate records of guest information and transactions using hotel management software.
- Assist with reservations and provide recommendations for dining and activities in the area.
- Collaborate with other hotel departments to ensure seamless service delivery.
Requirements
- Previous experience in hospitality or customer service roles is preferred.
- Strong communication skills with a focus on phone etiquette.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- Bilingual or multilingual abilities are an asset but not mandatory.
- Familiarity with hotel management systems is a plus.
If you are passionate about providing outstanding guest experiences and want to be part of a dedicated team at the Sylvia Hotel Vancouver, we invite you to apply today!
Job Type: Full-time
Pay: $22.00-$24.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Dental care
- Extended health care
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
About Sylvia Hotel Vancouver
The Sylvia Hotel is a designated heritage building, ideally located on English Bay, beside Stanley Park and just 5 minutes from downtown Vancouver. Built in 1912, the Sylvia Hotel is a city landmark and one of Vancouver’s greatest treasures. The location is a favourite for business travelers wanting to be out of the busy downtown core, for families vacationing on the beach or for romantic getaways. The Sylvia Hotel is definitely one of Vancouver’s best kept secrets. The old fashioned character and friendly service gives travelers a home away from home. The Sylvia Hotel offers a fantastic location, great value, superb quality with a wonderful beachside dining experience!