Billing Specialist
Top Benefits
About the role
About Go Lime Inc.
Go Lime stands out as Ontario’s market leader in sustainable home and commercial solutions. Our centralized focus is to make home comfort a seamless, accessible and enjoyable transaction for our customers. With decades of specialization in energy-efficient plumbing, electrical, solar and water heating solutions – Go Lime strives to provide complete transparency and affordability for all home comfort needs. Customer-centricity lies at the heart of our journey. To know more, visit us at www.golime.com
About the role
Go Lime is looking for a proactive Billing Specialist with exceptional interpersonal skills and a keen eye for detail. You will act as a bridge between customer engagement and data management, helping customers stay on track with timely bill payments and managing overdue accounts. You will also be at the forefront of delivering exceptional customer service while efficiently managing data and ensuring smooth, reliable operations.
Your Key Responsibilities
Customer Engagement:
- Conduct customer calls with attentiveness and professionalism, ensuring a positive and lasting impression of the company.
- Deliver outstanding service and tailored payment solutions to meet customers’ needs.
- Work closely with the Sales and Customer Care teams to address complex issues efficiently.
- Proactively identify opportunities to upsell relevant products and services to further enhance attention to customers.
Collections Management:
- Efficiently manage the collection of overdue accounts with empathy and effectiveness.
- Accurately document actions and recommend appropriate handling methods for various accounts.
- Continuously suggest innovative strategies to improve our collections processes.
Data Entry:
- Maintain accurate and up-to-date records through meticulous data entry.
- Ensure database information is readily accessible and accurate.
Skills and Attributes:
- Strong negotiation, problem-solving, and customer service skills.
- Highly organized, detail-oriented, and proficient with technology.
- Excellent communication skills, resilience, and self-motivation.
Qualifications:
- +1 year of experience in customer-facing and data entry roles.
- Flexibility to adapt to different shifts and challenges.
- Must be available to work within the hours of 9 AM to 8 PM, Monday to Friday.
Why Join Us?
What You’ll Love About Go Lime Inc.
- A highly supportive, inclusive work environment with a flat hierarchy and where your contributions make a difference.
- Be part of a company that is revolutionizing the HVAC industry and driving sustainable solutions.
- A rewarding career with ongoing development and career growth opportunities.
- Opportunities to develop skills in logistics, customer service, and emergency response.
Ready to Apply?
- If you’re excited about being an integral part of a growing HVAC team, we’d love to hear from you!
About Go Lime Inc.
At Go Lime, we’ve been part of this industry for a long time. While we’re not perfect, and we’ve never claimed to be, we’ve come to realize that this industry needs change. We are here today to make it right.
Our mission is simple: to offer every household in Ontario the power of choice.
We asked ourselves: Why are Ontario homeowners stuck in overpriced water heater rental contracts, facing costly buyouts, poor customer service, and endless rental fees?
By listening to you, we’ve created a Canadian Owned Company that offers fair pricing, and simplicity, providing exactly what you need, and never pushing for more. We prioritize transparency with straightforward, digital first, no-contract options that are always delivering more for much less than you pay today.
Our main objective is to eliminate unnecessary costs for you — we sell direct from the manufacturer, offering commission free experts, always powered by technology — and pass those savings directly to you.
Our goal is to return over $1 billion back into the pockets of Ontario households.
Our purpose is to reintroduce choice and control to customers across Ontario, allowing you to take charge of your water heater costs, which have long been inflated by other companies that have lost focus of their customers.
Our commitment is to prioritize a customer-first approach. You decide how to interact with us—whether you buy up-front or subscribe monthly, engage online, or talk directly to an expert. The power is always in your hands.
If you’re tired of the old way, join us in the fresh new way and join the Go Lime Green Revolution Today.
As a full service heating, cooling, plumbing, electrical & energy management solutions we are your local company that can power your entire home. BTW --- we have a commercial division too! Our journey is just beginning and we would love to have you join us in the Green Revolution --- we are expanding to a community near you very soon!
Billing Specialist
Top Benefits
About the role
About Go Lime Inc.
Go Lime stands out as Ontario’s market leader in sustainable home and commercial solutions. Our centralized focus is to make home comfort a seamless, accessible and enjoyable transaction for our customers. With decades of specialization in energy-efficient plumbing, electrical, solar and water heating solutions – Go Lime strives to provide complete transparency and affordability for all home comfort needs. Customer-centricity lies at the heart of our journey. To know more, visit us at www.golime.com
About the role
Go Lime is looking for a proactive Billing Specialist with exceptional interpersonal skills and a keen eye for detail. You will act as a bridge between customer engagement and data management, helping customers stay on track with timely bill payments and managing overdue accounts. You will also be at the forefront of delivering exceptional customer service while efficiently managing data and ensuring smooth, reliable operations.
Your Key Responsibilities
Customer Engagement:
- Conduct customer calls with attentiveness and professionalism, ensuring a positive and lasting impression of the company.
- Deliver outstanding service and tailored payment solutions to meet customers’ needs.
- Work closely with the Sales and Customer Care teams to address complex issues efficiently.
- Proactively identify opportunities to upsell relevant products and services to further enhance attention to customers.
Collections Management:
- Efficiently manage the collection of overdue accounts with empathy and effectiveness.
- Accurately document actions and recommend appropriate handling methods for various accounts.
- Continuously suggest innovative strategies to improve our collections processes.
Data Entry:
- Maintain accurate and up-to-date records through meticulous data entry.
- Ensure database information is readily accessible and accurate.
Skills and Attributes:
- Strong negotiation, problem-solving, and customer service skills.
- Highly organized, detail-oriented, and proficient with technology.
- Excellent communication skills, resilience, and self-motivation.
Qualifications:
- +1 year of experience in customer-facing and data entry roles.
- Flexibility to adapt to different shifts and challenges.
- Must be available to work within the hours of 9 AM to 8 PM, Monday to Friday.
Why Join Us?
What You’ll Love About Go Lime Inc.
- A highly supportive, inclusive work environment with a flat hierarchy and where your contributions make a difference.
- Be part of a company that is revolutionizing the HVAC industry and driving sustainable solutions.
- A rewarding career with ongoing development and career growth opportunities.
- Opportunities to develop skills in logistics, customer service, and emergency response.
Ready to Apply?
- If you’re excited about being an integral part of a growing HVAC team, we’d love to hear from you!
About Go Lime Inc.
At Go Lime, we’ve been part of this industry for a long time. While we’re not perfect, and we’ve never claimed to be, we’ve come to realize that this industry needs change. We are here today to make it right.
Our mission is simple: to offer every household in Ontario the power of choice.
We asked ourselves: Why are Ontario homeowners stuck in overpriced water heater rental contracts, facing costly buyouts, poor customer service, and endless rental fees?
By listening to you, we’ve created a Canadian Owned Company that offers fair pricing, and simplicity, providing exactly what you need, and never pushing for more. We prioritize transparency with straightforward, digital first, no-contract options that are always delivering more for much less than you pay today.
Our main objective is to eliminate unnecessary costs for you — we sell direct from the manufacturer, offering commission free experts, always powered by technology — and pass those savings directly to you.
Our goal is to return over $1 billion back into the pockets of Ontario households.
Our purpose is to reintroduce choice and control to customers across Ontario, allowing you to take charge of your water heater costs, which have long been inflated by other companies that have lost focus of their customers.
Our commitment is to prioritize a customer-first approach. You decide how to interact with us—whether you buy up-front or subscribe monthly, engage online, or talk directly to an expert. The power is always in your hands.
If you’re tired of the old way, join us in the fresh new way and join the Go Lime Green Revolution Today.
As a full service heating, cooling, plumbing, electrical & energy management solutions we are your local company that can power your entire home. BTW --- we have a commercial division too! Our journey is just beginning and we would love to have you join us in the Green Revolution --- we are expanding to a community near you very soon!