Canada, British Columbia, Victoria

Applications due: 20 Jul, 2025

Job Synopsis

JOB MISSION STATEMENT
MCC BC is a non-profit organization with Thrift Shops that generate revenue to support MCC's world-changing relief, development, and peace work by offering affordable treasures to thrifty British Columbians. Thrift Shops are also an important way that MCC BC invites our communities, as customers, volunteers, and employees, into our work. As a Thrift Shop Assistant Manager in our Thrift Shop, you provide people leadership, expertise and management support so that Thrift shoppers can find and purchase high quality treasures to support MCC’s world-changing initiatives.

JOB SUMMARY
Working in MCC BC’s Mission Thrift Shop, located in Mission, BC, and reporting to the Manager, Thrift Shop, the Thrift Shop Assistant Manager is responsible for providing day-to-day leadership and support for the daily operations of the thrift shop. From the warehouse to the retail floor, under the direction of the Manager, Thrift Shop and the Director, Social Enterprise, you are responsible for identifying and implementing activities at your thrift shop to meet its goals, plans and vision.

This role includes general shop leadership alongside and in relief of the Manager, Thrift Shop, employee and volunteer coordination and scheduling, hands-on retailing assistance, back-of-house and inventory supervision and support, shop communications, and workplace safety. You’ll work directly with customers, volunteers, employees, donors and members of the community in a manner that reflects Christian integrity, exemplifying the beliefs, values, and mission of Mennonite Central Committee British Columbia in the workplace.

MISSIONAL COMMITMENT, HOURS, LOCATION, & WORKING CONDITIONS

• Missional commitment: this role requires a demonstrated commitment to: a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. This role commits the employee to working collaboratively to create and maintain an organizational culture that prevents and responds to situations of abuse of power (sexual harassment, child abuse, racism, exploitation, and fraud among other situations). This role participates in devotional and prayer times at MCC BC and/or at local church and faith gatherings, being prepared to answer inquiries about MCC BC’s mission and values. This role contributes to a positive workplace culture based on Christian beliefs and values, while modelling nonviolent peacemaking in the workplace, in the community and the church through respectful interactions with others. This role requires adherence to MCC BC’s Code of Conduct, policies, practices, and procedures, including Workplace Health and Safety.
• How much you work: this is a full-time salaried position working 40 hours per week. Supporting special organizational initiatives may require working extended, after or holiday hours, as necessary.
• When you work: regular retail hours are 9:00 AM to 5:00 PM, Monday to Saturday. Work shifts will begin prior to or extend later than retail hours. This role may require extended, after or holiday hours to support shop needs, issues, or special organizational initiatives, as necessary.
• Where you work: this position is located at MCC BC’s Mission Thrift Shop in Mission, British Columbia. Support for the Shop’s pick-up and delivery service may require travel in an MCC BC or personal vehicle to locations across the greater Vancouver area. On occasion, training and meetings may require travel to other MCC BC locations within British Columbia.
• Pace of work: this position requires working in a comfortable but fast-paced retail shop/shipping & receiving environment. You may be met with multiple demands at once from customers, volunteers and employees; responding positively and adroitly throughout.
• Physical conditions and requirements: this position requires spending a significant portion of time on one’s feet, handling used goods, and lifting/moving heavy objects. It may also include up to 50% computer-monitor time.
• Interactions with vulnerable populations: as a busy retail location, and following MCC BC safety and de-escalation protocols, this position may require effective and intense interactions with drug-addicted and street-involved persons, or individuals who are members of vulnerable populations.

Job Details

Salaried Employee -Full Time at 1 FTE

Qualifications

All MCC workers are expected to exhibit a commitment to: a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.

• Be positive, adaptable, honest, communicate well, work hard and be willing to learn

EDUCATION, EXPERIENCE, & ACCREDITATIONS

• Three years of relevant Thrift and/or retail experience

• Post-secondary studies in business management, or 1+ year experience in a supervisory, volunteer coordination or management role preferred

• Knowledge of the second-hand merchandise market & basic ability to assess quality of clothing, housewares, and furniture is an asset

• Current First Aid Training Certification (may be provided in first three months of employment)

• Verbal Intervention Training Certification (Nonviolent Crisis Intervention; may be provided in the first three months of employment)

JOB REQUIREMENTS & LICENSING

• Satisfactory criminal record check

• Valid driver’s license and clean driving record (abstract)

• Legally eligible to work in Canada

All MCC workers are expected to exhibit a commitment to: a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.

Key Responsibilities

RETAIL OPERATIONS

• Lead, monitor, support and participate in all aspects of shop operations, acting in relief of the Shop Manager when the Shop Manager is not present.

• Oversee shop opening and closing procedures, as required.

• Oversee, support and participate in service and assistance directly to customers and donors on the retail floor, during donations intake, and at check-out.

• Oversee, support and participate in inventory receiving, pre-sorting, sorting, repair/preparation, and movement onto the retail floor or for appropriate disposal.

• Maintain merchandise quality and price control, including researching competitive price points and developing and updating quality criteria, price lists, and merchandise rotation schedules.

• Oversee, support and participate in inventory pick-up and delivery, as required.

• Oversee, support and participate in inventory movement, stocking, placement, merchandising and maintenance, to achieve MCC BC standards of tidiness, organization and optimal sales impact.

• Oversee, support and participate in check out services and processes, including customer service and assistance, cash handling, till systems, balancing, and error handing.

• Monitor, intervene and resolve disruptive, intense or challenging customer and visitor interactions and loss prevention situations.

• Assess, rectify and improve all aspects of shop cleanliness, tidiness and safety conditions and standards.

• Maintain records of customer, employee, volunteer, visitor or property incident reports related to any aspect of shop operations, submitting to internal and external authorities as required.

• Under the direction of the Shop Manager, support property and capital asset maintenance and upgrade activities.

EMPLOYEE & VOLUNTEER LEADERSHIP

• Demonstrate MCC BC’s commitment to Christian mission, values, behaviours and approaches as defined in the qualifications, in all formal and informal interactions with any stakeholder.

• Coordinate all aspects of shop volunteer operations for the store, including recruitment, training, scheduling and supervising of volunteers.

• Lead, oversee, support and participate in volunteer engagement and appreciation initiatives.

• Provide onboarding, orientation and training to volunteers and employees, including team, shop and organizational introductions; task orientation and training; use of necessary equipment; and workplace safety practices.

• Supervise employee and volunteer activities, providing delegation, direction, correction, assistance and coaching as required.

• Resolve conflict between employees and volunteers in a manner aligned with MCC BC values, seeking strategic and values alignment.

STRATEGY, ADMINISTRATION, & MARKETING

• Support the Shop Manager in the development of shop vision, goals, values, expectations, standards, and processes.

• Support all aspects of shop administration as directed by the Shop Manager, acting in relief of the Shop Manager as required.

• As directed by the Shop Manager, maintain shop personnel, financial, and facility records, including data entry, reporting, approvals, and supporting activities, as required.

• Under the direction of the Shop Manager, manage expenses and revenue-generating activities within approved budget.

• Participate in shop, thrift network or MCC BC organizational meetings, projects and activities, as required.

• Under the direction of the Shop Manager, develop, plan, and implement merchandising and marketing plans to increase sales, increase awareness, assist with recruiting, and positively stakeholder engagement.

• Monitor, oversee, support and manage in online sales and social media accounts, as required.

Other duties as assigned.

Challenges

Occasional long days;Work requires healthy boundaries;Complex-needs population;Occasional evening and weekend work

Start Date

01 Aug, 2025 - may be adjusted, or until suitable candidate is identified.

Term Length

Indeterminate

Salary Details

. $56,800-$63,100 annually. Placement within this range will be based on qualifications.

Benefits

Comprehensive Group Benefits package is provided on Day 1 of employment: Extended Medical/Dental/Vision, Life Insurance, Dependent Life Insurance, AD&D, travel insurance/global medical assistance, and a 5% RRSP matching. Generous vacation and sick day allowance, and Employee Assistance Program supports staff wellness