Our planet needs our help to ensure that the products we use everyday stay out of our waterways, ecosystems, and landfills. That’s where Product Care comes in. For over 30 years, we’ve worked with manufacturers, distributors, and retailers to take responsibility for the life cycle of their products. From lighting to paint, hazardous special products to alarms – we develop and manage sustainable recycling programs across Canada. As the creator of one of the first Extended Producer Responsibility (EPR) programs in North America, joining the Product Care team is your opportunity to join an industry-leading team working to deliver great environmental outcomes for our communities. Please visit http://www.productcare.org to learn more about us.

About the position

Canada’s Extended Producer Responsibility (EPR) system operates at a provincial level, with regulations and program requirements varying across jurisdictions. Successfully managing these distinctions while aligning with national objectives is key to program success.

We are seeking a highly motivated and organized Senior Program Coordinator to join our Programs team! The Senior Program Coordinator plays a key role in advancing Product Care’s Ontario program by supporting the expansion of collection sites and onboarding new and existing partners and producers, while ensuring exceptional service delivery. This position blends strategic program coordination with a strong business development focus and requires a data-driven professional skilled in analyzing KPIs to inform program growth and decisions.

Responsibilities:
Business Development and Ongoing Partner Success

• Build and maintain strong relationships with internal and external stakeholders, fostering collaboration and open communication.
• Proactively identify, contact, and onboard new collection site partners, including retailers, not-for-profit organizations and other stakeholders, to increase program participation.
• Proactively identify, contact, and support the onboarding of producer/member clients.
• Create and deliver clear, data-informed presentations to educate onboard and retain new and existing partners.
• Develop long-term relationships with existing program partners, helping them navigate a complex and dynamic extended producer responsibility (EPR) landscape.
• Develop communications, updates, and notices to producer/members regarding program compliance and program performance.
• Travel throughout Ontario to perform site visits and in-person meetings with partners.
• Attending and representing Product Care at events, tradeshows and conferences to enhance partnerships.

Research and Data Analytics

• Use Excel and other analysis tools to manipulate and interpret program data, create business cases, and support strategic decision making.
• Track and analyze key performance indicators to identify trends, risks, and opportunities, and present recommendations to the Senior Program Manager.
• Collaborate with the operations and logistics team to align data insights with service delivery improvements and partner support.
• Collaborate across departments and regions to harmonize where needed and leverage best practices on program related matters.

Regulatory

• Act as a subject matter expert on program regulatory compliance requirements for producer/member clients and collection partners.
• Act as the subject matter expert on program eligible and non-eligible products and categories. Effectively communicate rationale to members as requested.
• Assess the eligibility of program products under applicable regulations, develop and maintain a tracking system for product classification, collaborate with other departments and regions, and engage with regulators from time to obtain further clarification.

Program Reporting

• Lead the development and implementation of environmental impact reporting of Ontario programs to partners.
• Able to extract, organize and report data as requested by the Senior Program Manager.
• Prepare quarterly and annual reports for internal and external stakeholders, including regulatory filings.
• Other duties as assigned.

What you bring

The ideal candidate will possess the following skills, experience, and qualifications:

• Post-secondary education in business administration, policy, regulatory affairs, environmental studies or equivalent experience. Master’s degree is advantageous.
• Minimum of 5 years’ work experience in program coordination, business development, or stakeholder engagement, preferably in environmental or regulatory sectors.
• A valid driver’s license is required. Ability to travel as required across Ontario.
• Strong understanding of recycling program administration, extended producer responsibility, and stakeholder relations.
• Advanced in MS Office Suite, particularly Word, Excel and PowerPoint.
• Able to thrive in a fast-paced constantly evolving environment with a complex changing regulatory landscape.
• Effective English communications skills, with the ability to listen, persuade and collaboratively give feedback.
• Ability to understand and break down complex regulations for stakeholders.
• Analytical thinking with very good problem solving and troubleshooting skills.
• Well-coordinated project management skills.
• Takes initiative, strong work ethic, can execute and get things done.

Don’t have every single qualification?

We know that some people are less likely to apply for a job unless they are a perfect match. At Product Care Recycling, we’re not looking for “perfect matches.” We’re looking to welcome people to our diverse, inclusive, and authentic workplace. So, if you’re excited about this role but don’t have every single qualification, we encourage you to apply anyway. Whether it’s this role or another one, you just may be the right candidate.

What we offer

• Product Care offers a competitive annual salary based on experience.
• Comprehensive benefits program, including Life Insurance, Dental, Vision, Long-Term Disability and Mental Health & Wellness support.
• Paid annual vacation and paid Personal Days Off (PDO).
• RRSP with company matching program.
• A dynamic, team-based work environment.
• Friendly and fun team environment with company celebrations and social events.
• Professional Development fund to upskill yourself each year, in accordance with company policy.
• The satisfaction of making a positive difference for the environment.
• A hybrid working model.
• Product Care, as a tradition, offers paid time off between Christmas and New Year.

Please apply asap by sending your resume and cover letter (including salary expectations). Combine cover letter and resume as one file, if possible.

The job posting will remain open until filled. We sincerely thank all candidates for their interest; however, only those selected for an interview will be contacted. This position is open to those legally able to work in Canada.

Product Care Recycling is committed to employment equity and to building a diverse and inclusive workplace that reflects the communities we serve across Canada.

We welcome and encourage applications from Indigenous peoples, racialized individuals, people of all genders, 2SLGBTQ+ persons, and people with disabilities. We are dedicated to fostering an environment where everyone feels valued, respected, and empowered to contribute.

Accommodation is available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at careers@productcare.org.