Location: Toronto, ON Canada

Type: Permanent

Group/Grade: Support Grade 2

Rate: $67,305.14 (start)

Date: June 27, 2025

The Ontario Nurses’ Association (ONA) is Canada’s largest nurses’ union. We are powered by our members — 68,000 nurses and health-care professionals, and 18,000 nursing student affiliates — who provide care in hospitals, long-term care, public health, the community, clinics and industry.

Our mission is to defend the rights of and advocate for nurses and health-care professionals who care for the health of Ontarians. We empower members and fight against unfair and unsafe treatment, negotiate and enforce our contracts, offer benefits and insurance, provide tailored education and development opportunities and much more. We confront governments, administrations and other policymakers head on to fight for high-quality public health care.

ONA is seeking to hire a Labour Relations Assistant to join our Toronto office. Reporting to the Senior Manager, Professional Practice/Health & Safety and the Senior Manager, LEAP & WSIB Appeals Team this position provides both administrative and file management support in the areas of Health & Safety and Workplace Safety Insurance Board Appeals.

Our ideal candidate will demonstrate expertise, judgment and independence to provide advanced-level administrative coordination and support across their team with a professional and service-focused approach. With high attention to detail and exemplary initiative, the successful candidate will be accountable for providing support to members and staff, and in collaboration with our Labour Relations Officers, in a manner that is consistent with our member values.

This is what else you can expect from this dynamic role:

• Make observable contributions to the success of other team members and the overall performance of the team.

• Records management (electronically and hard copy); identify priorities within the tracking system.

• Receiving intake inquiries by telephone and email and providing procedural advice and/or directing callers to the appropriate team member.

• Transcribe documents including letters, memos, and correspondence or copy-typing handwritten notes.

• Draft and prepare correspondence.

• Correspond with external legal representatives, including opening external files, processing accounts.

• Photocopy and scan documents and correspondence.

• Convert documents from various versions to Word, and/or onto templates provided.

• Produce and proofread materials/documents for our Labour Relations Officers.

• Help prepare, compile, serve and file various applications and responses for proceedings.

• Actively participates in team meetings and makes meaningful contributions regarding process improvements.

• Organizes workload and setting priorities to meet deadlines.

• Processes outgoing mail, ensuring the most efficient method is used for distribution.

• Acquires office supplies, as needed, from the Administrative Services team.

• Calendar management including booking meetings, coordinating appointments and scheduling calls; at times, process incoming/outgoing mail and couriers ensuring the most efficient method is used for distribution.

• Receive inquiries by telephone and in person and direct callers to the appropriate team member.

• Coordinate and maintain ongoing organizational projects as assigned.

• Provide administrative support to officers, specialists, lawyers, and staff as required and requested.

What we are looking for:

The successful candidate will possess:

• Completed post-secondary education in Administrative Services, Business Administration or a related field.

• Three (3) to five (5) years in an Administrative Assistant or Legal Assistant support role.

• Records management experience.

• Certificate, courses and/or experience in project management/coordination is an asset.

• Advanced proficiency with MS Office Suite (including Word, Excel, and PowerPoint) is required; and demonstrated experience in database management.

• Proven ability to act as a dedicated and flexible team player, with a high energy level and solid organizational abilities.

• Strong organizational and time management skills are required, including the proven ability to manage multiple priorities and time sensitive situations while working comfortably and efficiently in a fast-paced environment.

• High level of accuracy and strong attention to detail.

• The ability to work professionally with people from various levels of the organization and outside of the organization; impeccable interpersonal, presentation, written and verbal communication skills.

All Interested candidates may apply via ONA Jobs by 4:30 p.m. on July 14, 2025.

The Ontario Nurses’ Association is committed to employment equity within its staff. Applications are encouraged from equity groups including individuals of Aboriginal descent, racialized individuals, individuals with disabilities, and 2SLGBTQI persons. We also provide accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources at HumanResources@ona.org.

Thank you for your interest in joining us. Only those selected for an interview will be contacted.