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Operations Manager

Tim Hortonsabout 1 month ago
Brampton, ON
$50,000 - $60,000/year
Senior Level
Full-time

Top Benefits

Dental care
Discounted or free food
Extended health care

About the role

Empower Our Future: Seeking a Dynamic Training & Development Manager to Shape Talent, Improve Guest Service and Drive Growth

We are seeking a highly motivated and skilled Training and Development Manager to help ensure our restaurants are set up for success. This position offers a chance to make a significant impact on employee success and company performance.

As part of our commitment to excellence, you will play a key role in leading training programs that foster growth and efficiency, while upholding our brand standards and improving our customer service metrics. You will be responsible for the ongoing progressive improvement of talent acquisition and management processes and practices. You will need to track progress, deliver feedback, and adjust strategies to meet both individual and team needs. Your role will be focused on driving improvements in customer service, team performance, and overall operational excellence.

As part of the Senior Leadership team, you will assist with some admin and HR duties . You will be part of a collaborative team where new projects and expanding duties require flexibility and a “can-do” attitude. As your experience strengthens, you will have the ability to take charge, grow your responsibilities, gain more autonomy and develop your career.

Responsibilities

  • Training Delivery: Conduct hands-on training sessions for new team members, ensuring they are onboarded efficiently and effectively.
  • Development Planning: Design and implement development programs that enhance skills and drive career growth, with a focus on improving customer service metrics and brand standards.
  • Performance Monitoring: Assess the progress of trainees, supervisors and managers; providing constructive feedback, and adjusting training methods to ensure optimal development and learning.
  • Brand Standards Compliance: Regularly visit multiple locations to assess adherence to brand standards, ensuring consistency and high-quality service across all sites.
  • Reporting: Prepare and submit detailed reports on training progress, development initiatives, and customer service metrics, offering recommendations for improvements.
  • Collaboration: Work closely with store managers, and the senior leadership teams to align with business objectives and identify skill gaps.
  • Administrative Duties: Payroll, Policies, WSIB paperwork, mail, filing etc

Skills & Must haves

  • 2-5 years in a leadership role in the food/restaurant service industry
  • Must have access to a vehicle and a G - Licence
  • Must live close to Brampton. Will work on-site
  • Flexible schedule: Weekdays/Weekends, Mornings or Evenings
  • Willingness to support broader team as required
  • Proficiency in MS Office with expertise in Microsoft Excel and Word. Excel is a must!
  • Detail oriented and comfortable working in a fast-paced environment
  • Superior organizational & communication skills

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

  • Dental care
  • Discounted or free food
  • Extended health care
  • Vision care

Schedule:

  • Monday to Friday
  • Weekends as needed

Work Location: In person

About Tim Hortons

Restaurants
1001-5000

Tim Hortons® is a global iconic coffee and donut brand established in 1964 and with more than 50 years coffee expertise, we are proud to serve only carefully selected 100% Premium Arabica Coffee Beans roasted to perfection. This enables us to create our signature coffee which you can only find at Tim Hortons®. Since we opened our first Tim Hortons® restaurant in Hamilton, Ontario, we've been serving guests our iconic Double-Double™ coffee, French Vanilla and Iced Capp®, the classic sweet frozen treat. Our beverages make the perfect pairing with our freshly baked donuts and Timbits® and made-to-order fresh food.

Now with over 5,100 restaurants worldwide, we continue to accelerate our international presence with an entry in India. We have opened our doors for guests to our Tim Hortons® restaurants in NCR and Punjab.