Bilingual Customer Service Representative
About the role
Company Overview
UB Personnel Inc. is a trusted staffing solutions provider dedicated to understanding our clients’ unique needs and building long-term partnerships. We offer high-quality service, competitive rates, and fully compliant personnel. Our sourcing strategy combines industry expertise, paid advertising, and social media outreach to ensure we find the right fit every time. With 24/7 email and paging support, we remain accessible and responsive to our clients across various industries.
Position Summary
We are currently hiring a Bilingual Customer Service Representative (English/French) for a full-time, on-site role. This position will focus on customer support, data entry, and order processing, ensuring a high standard of customer satisfaction and operational efficiency.
Key Responsibilities
- Enter and process customer orders with a high degree of accuracy and attention to detail
- Perform data entry tasks quickly and efficiently using internal systems
- Coordinate shipments and follow up to ensure on-time delivery
- Respond to customer inquiries by phone and email in both English and French
- Investigate and resolve issues or discrepancies with professionalism
- Maintain accurate and organised records of orders and customer interactions
Qualifications & Skills
- Bilingual in English and French (spoken and written) — required
- Strong data entry skills and computer literacy (MS Office, order management systems)
- Excellent communication skills and a customer-first mindset
- Ability to multitask and stay organised in a fast-paced environment
- High attention to detail and strong problem-solving ability
- Previous experience in customer service, logistics, or order entry is an asset
About UB Personnel Inc.
UB Personnel Inc. goes beyond staffing solutions. We prioritize understanding our clients' needs and building lasting relationships through excellent service, competitive rates, and high quality. We ensure all personnel meet all necessary regulatory requirements. In today's competitive job market, we go beyond job postings, using social media and paid advertising to find the right candidates. Our 24/7 email and paging services ensure we are always accessible. Serving diverse industries, our personalized approach and friendly staff are highly regarded by our clients.
Bilingual Customer Service Representative
About the role
Company Overview
UB Personnel Inc. is a trusted staffing solutions provider dedicated to understanding our clients’ unique needs and building long-term partnerships. We offer high-quality service, competitive rates, and fully compliant personnel. Our sourcing strategy combines industry expertise, paid advertising, and social media outreach to ensure we find the right fit every time. With 24/7 email and paging support, we remain accessible and responsive to our clients across various industries.
Position Summary
We are currently hiring a Bilingual Customer Service Representative (English/French) for a full-time, on-site role. This position will focus on customer support, data entry, and order processing, ensuring a high standard of customer satisfaction and operational efficiency.
Key Responsibilities
- Enter and process customer orders with a high degree of accuracy and attention to detail
- Perform data entry tasks quickly and efficiently using internal systems
- Coordinate shipments and follow up to ensure on-time delivery
- Respond to customer inquiries by phone and email in both English and French
- Investigate and resolve issues or discrepancies with professionalism
- Maintain accurate and organised records of orders and customer interactions
Qualifications & Skills
- Bilingual in English and French (spoken and written) — required
- Strong data entry skills and computer literacy (MS Office, order management systems)
- Excellent communication skills and a customer-first mindset
- Ability to multitask and stay organised in a fast-paced environment
- High attention to detail and strong problem-solving ability
- Previous experience in customer service, logistics, or order entry is an asset
About UB Personnel Inc.
UB Personnel Inc. goes beyond staffing solutions. We prioritize understanding our clients' needs and building lasting relationships through excellent service, competitive rates, and high quality. We ensure all personnel meet all necessary regulatory requirements. In today's competitive job market, we go beyond job postings, using social media and paid advertising to find the right candidates. Our 24/7 email and paging services ensure we are always accessible. Serving diverse industries, our personalized approach and friendly staff are highly regarded by our clients.