Customer Service Representative
Toronto, ON
$45,574 - $56,365/year
Mid Level
Part-time
Full-time
Top Benefits
Competitive salary ($45,000 - $56,000 per year, depending on experience)
Comprehensive benefits package, including health, dental, and vision coverage
Opportunities for professional growth and development in a dynamic and supportive team environment
About the role
Brighton School is a leading educational institution dedicated to providing high-quality programs and services to students of all ages. We value diversity, inclusivity, and community engagement, and we're looking for team members who share these values.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer complaints and concerns in a friendly and efficient manner
- Provide accurate and helpful information about our programs, services, and policies
- Collaborate with our teams to ensure seamless communication and follow-up with customers
- Maintain accurate records of customer interactions using our CRM system
- Continuously improve your knowledge of our programs and services to provide exceptional support
- Identify and escalate complex issues to senior team members as needed
Requirements:
- High school diploma or equivalent required; post-secondary education in a related field an asset
- 1-2 years of customer service experience, preferably in an educational setting
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously
- Strong problem-solving and analytical skills
- Proficient in Microsoft Office Suite and CRM systems
- Availability to work a variety of shifts, including evenings and weekends
What We Offer:
- Competitive salary ($45,000 - $56,000 per year, depending on experience)
- Comprehensive benefits package, including health, dental, and vision coverage
- Opportunities for professional growth and development in a dynamic and supportive team environment
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and tools
Job Types: Full-time, Part-time
Pay: $45,574.79-$56,365.99 per year
Additional pay:
- Commission pay
- Overtime pay
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
About Brighton School
Customer Service Representative
Toronto, ON
$45,574 - $56,365/year
Mid Level
Part-time
Full-time
Top Benefits
Competitive salary ($45,000 - $56,000 per year, depending on experience)
Comprehensive benefits package, including health, dental, and vision coverage
Opportunities for professional growth and development in a dynamic and supportive team environment
About the role
Brighton School is a leading educational institution dedicated to providing high-quality programs and services to students of all ages. We value diversity, inclusivity, and community engagement, and we're looking for team members who share these values.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer complaints and concerns in a friendly and efficient manner
- Provide accurate and helpful information about our programs, services, and policies
- Collaborate with our teams to ensure seamless communication and follow-up with customers
- Maintain accurate records of customer interactions using our CRM system
- Continuously improve your knowledge of our programs and services to provide exceptional support
- Identify and escalate complex issues to senior team members as needed
Requirements:
- High school diploma or equivalent required; post-secondary education in a related field an asset
- 1-2 years of customer service experience, preferably in an educational setting
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously
- Strong problem-solving and analytical skills
- Proficient in Microsoft Office Suite and CRM systems
- Availability to work a variety of shifts, including evenings and weekends
What We Offer:
- Competitive salary ($45,000 - $56,000 per year, depending on experience)
- Comprehensive benefits package, including health, dental, and vision coverage
- Opportunities for professional growth and development in a dynamic and supportive team environment
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and tools
Job Types: Full-time, Part-time
Pay: $45,574.79-$56,365.99 per year
Additional pay:
- Commission pay
- Overtime pay
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Work Location: In person