Communication Project Manager (Transformation)
About the role
2.5 Year Fixed-Term Contract
About Us
Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’ ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.
The Opportunity
As our Communications Lead, you’ll be the business voice guiding the design, build and rollout of our omnichannel commerce (shopping cart) and Salesforce CRM platforms. Partner closely with Sales, Marketing, Contact Center and Technology to translate real world needs into user stories, validate solutions through UAT, and drive adoption, ensuring our tools truly support frontline workflows and guest experiences.
Key Responsibilities
- Act as primary liaison for all user facing requirements during the design, development and launch of omnichannel and Salesforce systems.
- Collaborate on user stories, wireframe reviews and demos; lead User Acceptance Testing with SMEs to confirm readiness for go live.
- Coordinate with training and internal comms to produce role specific materials (job aids, quick start guides, FAQs) and monitor uptake across contact center and sales teams.
- Propose and implement automations, dashboards and data quality improvements that boost agent performance, conversion and customer satisfaction.
- Define success metrics for each release, track post launch adoption and impact, and surface enhancement opportunities to maximize ROI.
Qualifications
- 3 years + in a business facing or product owner role on CRM, e commerce or technology transformation projects.
- Deep working knowledge of Salesforce (case management, lead tracking, dashboards) and omnichannel commerce concepts.
- Proven ability to translate stakeholder needs into clear requirements and UAT scripts.
- Strong facilitation and communication skills, with experience driving cross functional alignment and user readiness.
- Highly organized and metrics driven, adept at balancing multiple priorities in a fast paced environment.
The Travel Corporation is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
About The Travel Corporation USA
The Travel Corporation is a highly successful international travel group with over 25 award-winning brands. These include luxury hotels and boutique river cruise ships, niche tour operators and other leisure interests. Our guiding principle is one of providing the most enjoyable, enriching travel experience for its customers across the globe.
Our Company is family-owned and has been in business for four generations over nine decades. The Group maintains an uncompromising commitment to offering the highest standards of product integrity, outstanding service and leisure experiences. We serve over one million customers per year, and are dedicated to providing them with excellent service, value and quality in every one of our businesses. Each brand is strategically positioned and is clearly differentiated in its market sector. These brands are seen as market leaders in their respective niches.
Since we are privately-owned and financially independent, the company takes a long-term vision and strategy with our brands, with an ethos of attention to detail in all aspects of our business. Operating in 60 countries, on five continents, with over 35 offices and more than 4,000 team members, the multi-cultural vibrancy of our global business ensures a robust and dynamic future.
About Us? Our philosophy is simple. To create enriching experiences for our travelers by combining an unbeatable mix of exceptional service and quality at great value. The Travel Corporation (www.thetravelcorporation.com) offers something for everyone. Our multi award-winning portfolio ranges from luxury hotels and boutique river cruises, to independent holiday package companies and a variety of guided travel experiences.
As a worldwide travel expert, we currently operate in 60 countries, with over 35 offices and more than 10,000 team members, serving over 1.5 million customers annually. And as a 4th generation, family-owned business that is financially independent, we pride ourselves on taking a long-term view, with an ethos of attention to detail in all areas of the company.
Communication Project Manager (Transformation)
About the role
2.5 Year Fixed-Term Contract
About Us
Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’ ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.
The Opportunity
As our Communications Lead, you’ll be the business voice guiding the design, build and rollout of our omnichannel commerce (shopping cart) and Salesforce CRM platforms. Partner closely with Sales, Marketing, Contact Center and Technology to translate real world needs into user stories, validate solutions through UAT, and drive adoption, ensuring our tools truly support frontline workflows and guest experiences.
Key Responsibilities
- Act as primary liaison for all user facing requirements during the design, development and launch of omnichannel and Salesforce systems.
- Collaborate on user stories, wireframe reviews and demos; lead User Acceptance Testing with SMEs to confirm readiness for go live.
- Coordinate with training and internal comms to produce role specific materials (job aids, quick start guides, FAQs) and monitor uptake across contact center and sales teams.
- Propose and implement automations, dashboards and data quality improvements that boost agent performance, conversion and customer satisfaction.
- Define success metrics for each release, track post launch adoption and impact, and surface enhancement opportunities to maximize ROI.
Qualifications
- 3 years + in a business facing or product owner role on CRM, e commerce or technology transformation projects.
- Deep working knowledge of Salesforce (case management, lead tracking, dashboards) and omnichannel commerce concepts.
- Proven ability to translate stakeholder needs into clear requirements and UAT scripts.
- Strong facilitation and communication skills, with experience driving cross functional alignment and user readiness.
- Highly organized and metrics driven, adept at balancing multiple priorities in a fast paced environment.
The Travel Corporation is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
About The Travel Corporation USA
The Travel Corporation is a highly successful international travel group with over 25 award-winning brands. These include luxury hotels and boutique river cruise ships, niche tour operators and other leisure interests. Our guiding principle is one of providing the most enjoyable, enriching travel experience for its customers across the globe.
Our Company is family-owned and has been in business for four generations over nine decades. The Group maintains an uncompromising commitment to offering the highest standards of product integrity, outstanding service and leisure experiences. We serve over one million customers per year, and are dedicated to providing them with excellent service, value and quality in every one of our businesses. Each brand is strategically positioned and is clearly differentiated in its market sector. These brands are seen as market leaders in their respective niches.
Since we are privately-owned and financially independent, the company takes a long-term vision and strategy with our brands, with an ethos of attention to detail in all aspects of our business. Operating in 60 countries, on five continents, with over 35 offices and more than 4,000 team members, the multi-cultural vibrancy of our global business ensures a robust and dynamic future.
About Us? Our philosophy is simple. To create enriching experiences for our travelers by combining an unbeatable mix of exceptional service and quality at great value. The Travel Corporation (www.thetravelcorporation.com) offers something for everyone. Our multi award-winning portfolio ranges from luxury hotels and boutique river cruises, to independent holiday package companies and a variety of guided travel experiences.
As a worldwide travel expert, we currently operate in 60 countries, with over 35 offices and more than 10,000 team members, serving over 1.5 million customers annually. And as a 4th generation, family-owned business that is financially independent, we pride ourselves on taking a long-term view, with an ethos of attention to detail in all areas of the company.