Account Manager, National Accounts, Hybrid (Markham, ON)
Top Benefits
About the role
Company ClaimsPro LP
Account Manager, National Accounts, Hybrid (Markham, ON)
Why join ClaimsPro? We are proud of our people and it shows:
- you will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;
- your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;
- you will work on industry-leading software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;
- you will be supported by experienced local claims support, centralized after hours support, and dictation services;
- your claims load is driven by senior executives and business development staff from coast to coast;
- you are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;
- you will have excellent work life balance
- your continuous education fees are reimbursed to maintain your license;
- your workload is balanced to ensure you can maintain a high quality level and manage your abeyance
Visit www.scm.ca or www.claimspro.ca to learn more
ClaimsPro is a national Independent Adjusting company that provides claims services for insurers, self-insured entities, and organizations with high financial retentions.
Job Description Working with the National Accounts Leadership team the core responsibility of this position is to provide and manage effective claims management solutions for our top commercial and personal lines clients.
Job Duties
- Management of a portfolio of client accounts relating to automobile, property and general liability exposures.
- Establish and implementation of Best Handling Practices unique to each client.
- Performance of day-to-day tasks such as responding to client stakeholders, internal stakeholders (operations, sales) and addressing inquiries / concerns as needed.
- Create and Maintain Service Level Agreements and Claims Handling Process/Guideline documents as per Client contractual obligations
- Conduct regular stewardship and client facing meetings
- Support achievement of financial and production targets through management of KPIs such as abeyance, adjuster billings, claims response times, cycle times, and account receivables.
- Adjuster Performance management through quality assurance reviews and audits, regular adjuster meetings and complaint management
- Weekly review of the operational dashboard KPI targets
- Potential leadership, guidance and mentoring of a dedicated adjusting team
- Act in a consultative and advisory capacity on claims matters and technical issues
- Participation in the RFP process for new business and existing client contract renewals
Qualifications & Experience
- University Degree and/or CIP/FCIP Designation
- Minimum of 7 years’ experience in Property & Casualty claims adjusting, multi provincial experience preferred
- Minimum 5 years supervisory experience
- Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces
- Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
- Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
- Strong computer skills including working knowledge of Microsoft Office Suite, specifically Excel, Word and PowerPoint and an ability to learn new technical systems
- Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
- Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
- Strong negotiation skills
- Ability to speak and write in French is an asset
Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
About ClaimsPro LP
ClaimsPro has been managing claims on behalf of Canada's largest insurers and self-insured corporations since 1986. We have broad coverage with over 100 branches coast to coast, and over 1100 employees.
In the United States, ClaimsPro’s adjuster team operates out of multiple branch locations providing claims management services to self-insureds, captive insurers, deductible insureds, and other risk management entities.
We provide our clients with the most comprehensive claims management technology and business processes available in the market today. What we bring to our clients is predictability, continuity of claims handling, data accuracy and indemnity management.
ClaimsPro utilizes its award-winning proprietary iAdjust claims management system, a fully web-based application manages claims information and gives clients & adjusters real-time access to claims data. It also serves as a centralized communication hub for all stakeholders in a claim.
Benefits of our team structure include: • Consistent claims handling throughout North America • Performance management with oversight of all account activity • Data integrity, accuracy, and financial intelligence • Cost containment, tighter control over claims outcomes, and indemnity management
Visit www.claimspro.ca in Canada or www.claimspro.us in the United States.
ClaimsPro is an SCM Insurance Services company. For more information on SCM and its other services, please visit us at www.scm.ca.
Account Manager, National Accounts, Hybrid (Markham, ON)
Top Benefits
About the role
Company ClaimsPro LP
Account Manager, National Accounts, Hybrid (Markham, ON)
Why join ClaimsPro? We are proud of our people and it shows:
- you will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;
- your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;
- you will work on industry-leading software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;
- you will be supported by experienced local claims support, centralized after hours support, and dictation services;
- your claims load is driven by senior executives and business development staff from coast to coast;
- you are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;
- you will have excellent work life balance
- your continuous education fees are reimbursed to maintain your license;
- your workload is balanced to ensure you can maintain a high quality level and manage your abeyance
Visit www.scm.ca or www.claimspro.ca to learn more
ClaimsPro is a national Independent Adjusting company that provides claims services for insurers, self-insured entities, and organizations with high financial retentions.
Job Description Working with the National Accounts Leadership team the core responsibility of this position is to provide and manage effective claims management solutions for our top commercial and personal lines clients.
Job Duties
- Management of a portfolio of client accounts relating to automobile, property and general liability exposures.
- Establish and implementation of Best Handling Practices unique to each client.
- Performance of day-to-day tasks such as responding to client stakeholders, internal stakeholders (operations, sales) and addressing inquiries / concerns as needed.
- Create and Maintain Service Level Agreements and Claims Handling Process/Guideline documents as per Client contractual obligations
- Conduct regular stewardship and client facing meetings
- Support achievement of financial and production targets through management of KPIs such as abeyance, adjuster billings, claims response times, cycle times, and account receivables.
- Adjuster Performance management through quality assurance reviews and audits, regular adjuster meetings and complaint management
- Weekly review of the operational dashboard KPI targets
- Potential leadership, guidance and mentoring of a dedicated adjusting team
- Act in a consultative and advisory capacity on claims matters and technical issues
- Participation in the RFP process for new business and existing client contract renewals
Qualifications & Experience
- University Degree and/or CIP/FCIP Designation
- Minimum of 7 years’ experience in Property & Casualty claims adjusting, multi provincial experience preferred
- Minimum 5 years supervisory experience
- Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces
- Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
- Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
- Strong computer skills including working knowledge of Microsoft Office Suite, specifically Excel, Word and PowerPoint and an ability to learn new technical systems
- Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
- Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
- Strong negotiation skills
- Ability to speak and write in French is an asset
Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
About ClaimsPro LP
ClaimsPro has been managing claims on behalf of Canada's largest insurers and self-insured corporations since 1986. We have broad coverage with over 100 branches coast to coast, and over 1100 employees.
In the United States, ClaimsPro’s adjuster team operates out of multiple branch locations providing claims management services to self-insureds, captive insurers, deductible insureds, and other risk management entities.
We provide our clients with the most comprehensive claims management technology and business processes available in the market today. What we bring to our clients is predictability, continuity of claims handling, data accuracy and indemnity management.
ClaimsPro utilizes its award-winning proprietary iAdjust claims management system, a fully web-based application manages claims information and gives clients & adjusters real-time access to claims data. It also serves as a centralized communication hub for all stakeholders in a claim.
Benefits of our team structure include: • Consistent claims handling throughout North America • Performance management with oversight of all account activity • Data integrity, accuracy, and financial intelligence • Cost containment, tighter control over claims outcomes, and indemnity management
Visit www.claimspro.ca in Canada or www.claimspro.us in the United States.
ClaimsPro is an SCM Insurance Services company. For more information on SCM and its other services, please visit us at www.scm.ca.