About Us

Join an organization that is working to make a difference in the lives of thousands of Calgary women. The Women in Need Society (WINS) is proud to be one of Calgary’s longest running social enterprises driven by our Mission of connecting women and their families with resources to thrive. Together with donors, government and many other partners, WINS works to provide wrap-around support to women who are experiencing abuse, poverty, social isolation and/or homelessness. WINS Vision is to create a community where all women are thriving and building resilient families. By running a social enterprise, WINS also provides an opportunity for women to work in a safe, empowering, meaningful environment while providing Calgarians the opportunity to shop at WINS Thrift Stores, the MORE Store by WINS, or our online business Twice New. Shopping and donating to WINS allows Calgarians to contribute to their local community while being kind to the environment.

The culture at WINS is built upon our values. Our values are an integral part of who we are.

Integrity: Our actions match our words. We do what we say and say what we mean.

Diversity: Diversity makes us stronger. We welcome and respect different people, perspectives, and experiences.

Sustainability: We are kind to people and the planet. Our actions today impact our world tomorrow.

Collaboration: We are better together. Working as a team, we strive for excellence in all we do.

Innovation: We imagine the possibilities. We continuously strive towards greater impact.

Overview:

The Sales Associate will help to advance the organization’s strategic goals by embracing the mission, vision, and values of WINS.

Reporting to the Store Manager, the Sales Associate is responsible for providing friendly and courteous service to customers, donors and volunteers. This position works in a fast-paced environment that involves driving sales through engagement of customers, suggestive selling, and sharing product knowledge.

Duties and Responsibilities:

• Foster a positive workplace and team environment through open communication

• Ensure high levels of customer satisfaction through excellent sales service

• Assess customers’ needs and provide assistance and information on products1

• Welcome customers to the store and answer their queries

• Sort, tag, hang merchandise, arrange, restock sales floor

• Resolve customer complaints to ensure maximum client satisfaction

• Process sales transactions at point of sale (POS) accurately & efficiently

• Receive, sort, & recycle donated goods

• Lift & move all sizes of furniture throughout each shift - 50 lbs individually or 100 lbs as a member of a team

• Promote upcoming sale promotions, events and other WINS initiatives

• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis

• Actively seek out customers in store and “Go the extra mile” to drive sales

• Remain knowledgeable about WINS community impact and the programs offered

• General housekeeping and tidiness of store & rotate inventory on regular basis

• Other duties as assigned

Requirements:

Education

• Grade 12 Diploma and/or equivalent combination of education and experience

Experience

• Previous experience in a retail, customer service environment is an asset

Personal/ Professional Attributes:

• A friendly and energetic personality with customer service focus

• Strong communication and interpersonal skills

• Ability to problem solve, multi-task and prioritize daily work

• Ability to perform under pressure and address complaints in a timely manner

• Ability to stand for long periods of time throughout each shift

• Availability to work flexible shifts with weekend availability

• Ability to physically lift 50 lbs individually or 100 lbs as a member of a team

• Eligible to work in Canada

• CSA approved steel-toe boots