Talent Acquisition Manager
Top Benefits
About the role
Join a Team That’s Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!
We’re seeking a dynamic and forward-thinking Talent Acquisition (TA) Manager to lead our North American agent service delivery hiring initiatives. This hybrid position is ideally suited for someone based in Barrie or the surrounding area, with the ability to work onsite 2 days per week.
The ideal candidate is a proven recruiter with at least 3+ years of experience, passionate about coaching teams, leveraging data and technology, and driving process improvements in the talent space. You’ll have the opportunity to lead and coach recruiters, support hiring needs (especially support roles), and build a future-forward TA function that integrates AI and automation to deliver smarter, faster outcomes.
What You'll Do:
- Lead and coach a small team of recruiters, providing strategic direction, mentorship, and performance management
- Oversee recruitment for agent services in North America, supporting hiring for both volume and specialized roles
- Collaborate with hiring managers and stakeholders to align hiring plans with business needs
- Leverage data, dashboards, and reporting to track key hiring metrics and identify areas for improvement
- Identify and implement process improvements across the TA lifecycle to increase efficiency and candidate quality
- Champion the use of AI and recruiting technologies to enhance the candidate experience and recruiter productivity
- Serve as a subject-matter expert and escalation point for complex hiring challenges
- Ensure a high-quality experience for both candidates and hiring managers throughout the recruitment journey
What We're Looking For:
- Minimum 5 years of full-cycle recruiting experience, with at least 3-4 years in a leadership or mentoring role
- Demonstrated experience in coaching, people development, and team leadership
- Strong analytical mindset – comfortable working with data, metrics, and dashboards
- Familiarity with AI-driven recruitment tools and automation technologies
- Skilled in problem-solving, process optimization, and navigating ambiguity
- Confident communicator, collaborator, and influencer across various levels of the organization
- Highly organized with a bias for action and continuous improvement
- Salary $67,000 - $75,000
Why Join Us?
- Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
- Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
- Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
- Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
- Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
- State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
- Rewarding Work: Help businesses grow while making a real difference in people’s lives!
Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website – https://www.billgosling.com/careers
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.
At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.
Bill Gosling Outsourcing – Where your career thrives!
About Bill Gosling Outsourcing
Let's take customer communications further, together.
With over 65 years of experience in the contact center industry, we’ve learned that one thing is absolutely, without a doubt, unquestionably true:
What matters less is what we’ve done in the past… What matters more is how your brand gets where it needs to go.
We'll work with you to build your perfect outsourced communication solution to reach your customers.
We could talk all day long about us, but this is your route – we are here to help reach your destination. When you’re ready, let’s discuss your destination, how you’d like to get there, and how we can go further, together.
Reach out today, or visit www.BillGosling.com for more information.
Talent Acquisition Manager
Top Benefits
About the role
Join a Team That’s Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!
We’re seeking a dynamic and forward-thinking Talent Acquisition (TA) Manager to lead our North American agent service delivery hiring initiatives. This hybrid position is ideally suited for someone based in Barrie or the surrounding area, with the ability to work onsite 2 days per week.
The ideal candidate is a proven recruiter with at least 3+ years of experience, passionate about coaching teams, leveraging data and technology, and driving process improvements in the talent space. You’ll have the opportunity to lead and coach recruiters, support hiring needs (especially support roles), and build a future-forward TA function that integrates AI and automation to deliver smarter, faster outcomes.
What You'll Do:
- Lead and coach a small team of recruiters, providing strategic direction, mentorship, and performance management
- Oversee recruitment for agent services in North America, supporting hiring for both volume and specialized roles
- Collaborate with hiring managers and stakeholders to align hiring plans with business needs
- Leverage data, dashboards, and reporting to track key hiring metrics and identify areas for improvement
- Identify and implement process improvements across the TA lifecycle to increase efficiency and candidate quality
- Champion the use of AI and recruiting technologies to enhance the candidate experience and recruiter productivity
- Serve as a subject-matter expert and escalation point for complex hiring challenges
- Ensure a high-quality experience for both candidates and hiring managers throughout the recruitment journey
What We're Looking For:
- Minimum 5 years of full-cycle recruiting experience, with at least 3-4 years in a leadership or mentoring role
- Demonstrated experience in coaching, people development, and team leadership
- Strong analytical mindset – comfortable working with data, metrics, and dashboards
- Familiarity with AI-driven recruitment tools and automation technologies
- Skilled in problem-solving, process optimization, and navigating ambiguity
- Confident communicator, collaborator, and influencer across various levels of the organization
- Highly organized with a bias for action and continuous improvement
- Salary $67,000 - $75,000
Why Join Us?
- Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
- Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
- Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
- Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
- Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
- State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
- Rewarding Work: Help businesses grow while making a real difference in people’s lives!
Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website – https://www.billgosling.com/careers
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.
At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.
Bill Gosling Outsourcing – Where your career thrives!
About Bill Gosling Outsourcing
Let's take customer communications further, together.
With over 65 years of experience in the contact center industry, we’ve learned that one thing is absolutely, without a doubt, unquestionably true:
What matters less is what we’ve done in the past… What matters more is how your brand gets where it needs to go.
We'll work with you to build your perfect outsourced communication solution to reach your customers.
We could talk all day long about us, but this is your route – we are here to help reach your destination. When you’re ready, let’s discuss your destination, how you’d like to get there, and how we can go further, together.
Reach out today, or visit www.BillGosling.com for more information.