Collision Estimator/ Customer Service Representative
Top Benefits
About the role
At Steele Auto Group, we believe work should mean more. Here, you're not just doing a job, you’re part of something bigger. We’re proud to deliver the Best Customer Buying Experience. At the core of it all is our people where "Everything We Do is Driven by You"—your passion, your purpose, your potential.
Fredericton Buick GMC is seeking Collision Estimator/ Customer Service Representative to join our team! This hybrid role is ideal for someone who thrives in a fast-paced environment, balancing technical estimating with front-line customer service.
As a key member of our collision center, you'll assess vehicle damage, prepare accurate repair estimates, and coordinate with both customers and insurance companies to ensure a smooth repair process. You'll also serve as the first point of contact for customers—scheduling appointments, answering inquiries, and providing updates throughout their repair journey.
Hourly Wage Range: commensurate with knowledge, skills, and abilities
Qualifications:
- Collision center experience is an asset
- Familiarity with estimating software such as Mitchell iCloud and/or Audatex
- Proficiency in MS Office, including Excel and Outlook
- High school diploma or GED required; post-secondary education is an asset
- Excellent problem-solving and decision-making abilities
- Strong communication, multi-tasking, and organizational skills
- Conflict resolution and negotiation capabilities
- Ability to work independently and collaboratively in a fast-paced, deadline-driven environment
- Detail-oriented with a focus on accuracy and process improvement
- Professional appearance, strong work ethic, and a positive, team-focused attitude
Responsibilities:
- Prepare accurate collision repair estimates
- Deliver exceptional customer service across in-person, phone, and digital platforms
- Act as a liaison between customers, insurance companies, and internal departments
- Support front office operations including scheduling, filing, invoicing, and database management
- Communicate repair timelines, process updates, and expectations to customers
- Collaborate with production teams and estimators to ensure timely and quality vehicle delivery
- Uphold safety regulations and assist in ongoing training and compliance
- Contribute to a positive and productive team culture
- Other duties as assigned to support operational excellence
Why You'll Love Steele Auto Group:
At Steele Auto Group, you’re not just joining a company—you’re joining a community. We’re all about:
A Fun & Supportive Team – Join a crew of outgoing, motivated professionals who will mentor, support, and cheer you on.
Flexible Health & Dental Plans – Six cost-shared options tailored to your lifestyle.
Growth Opportunities – We promote from within and support your professional journey.
Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
Retirement Savings Plan – Employer-matched up to 4% (and up to 5% after 5 years)—because your future matters.
- A fun, fast-paced culture – No two days are the same.
Making a difference – Through community partnerships and exciting campaigns.
Steele Auto Group is more than just a workplace—it’s a place where your talents are recognized, your growth is championed, and your potential is limitless. We believe in building careers, not just filling roles, which is why we prioritize internal promotion and invest in developing our people. Every team member plays a role in our success, and we’re proud to foster a workplace that’s fair, inclusive, and full of opportunity for everyone.
Apply now and start driving your career forward—with a team that’s got your back!
Based in Fredericton, NB!
Learn more about us at www.steeleauto.com
We can’t wait to meet YOU!
About Steele Auto Group
The Steele Auto Group, consistently designated as one of Canada’s Best Managed Companies, is one of the most diversified group of automobile dealerships in Atlantic Canada. The group is currently comprised of 50 auto dealerships, 3 Powerhouse Equipment stores and 9 collision centers, and is headquartered in Dartmouth, NS. The Group consists of approximately 2,100 employees and prides itself on pursuing new, innovative, and more transparent ways of connecting with its customers. Steele Auto was recently presented with Canada’s GM Innovation Award. The group believes strongly in providing career growth opportunities for its team members including promoting from within along with providing mobility throughout the Atlantic region. Steele Auto Group is heavily involved with, and supports the communities it operates in, while maintaining strategic partnership initiatives that support mental health, sick children and families in need.
Collision Estimator/ Customer Service Representative
Top Benefits
About the role
At Steele Auto Group, we believe work should mean more. Here, you're not just doing a job, you’re part of something bigger. We’re proud to deliver the Best Customer Buying Experience. At the core of it all is our people where "Everything We Do is Driven by You"—your passion, your purpose, your potential.
Fredericton Buick GMC is seeking Collision Estimator/ Customer Service Representative to join our team! This hybrid role is ideal for someone who thrives in a fast-paced environment, balancing technical estimating with front-line customer service.
As a key member of our collision center, you'll assess vehicle damage, prepare accurate repair estimates, and coordinate with both customers and insurance companies to ensure a smooth repair process. You'll also serve as the first point of contact for customers—scheduling appointments, answering inquiries, and providing updates throughout their repair journey.
Hourly Wage Range: commensurate with knowledge, skills, and abilities
Qualifications:
- Collision center experience is an asset
- Familiarity with estimating software such as Mitchell iCloud and/or Audatex
- Proficiency in MS Office, including Excel and Outlook
- High school diploma or GED required; post-secondary education is an asset
- Excellent problem-solving and decision-making abilities
- Strong communication, multi-tasking, and organizational skills
- Conflict resolution and negotiation capabilities
- Ability to work independently and collaboratively in a fast-paced, deadline-driven environment
- Detail-oriented with a focus on accuracy and process improvement
- Professional appearance, strong work ethic, and a positive, team-focused attitude
Responsibilities:
- Prepare accurate collision repair estimates
- Deliver exceptional customer service across in-person, phone, and digital platforms
- Act as a liaison between customers, insurance companies, and internal departments
- Support front office operations including scheduling, filing, invoicing, and database management
- Communicate repair timelines, process updates, and expectations to customers
- Collaborate with production teams and estimators to ensure timely and quality vehicle delivery
- Uphold safety regulations and assist in ongoing training and compliance
- Contribute to a positive and productive team culture
- Other duties as assigned to support operational excellence
Why You'll Love Steele Auto Group:
At Steele Auto Group, you’re not just joining a company—you’re joining a community. We’re all about:
A Fun & Supportive Team – Join a crew of outgoing, motivated professionals who will mentor, support, and cheer you on.
Flexible Health & Dental Plans – Six cost-shared options tailored to your lifestyle.
Growth Opportunities – We promote from within and support your professional journey.
Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
Retirement Savings Plan – Employer-matched up to 4% (and up to 5% after 5 years)—because your future matters.
- A fun, fast-paced culture – No two days are the same.
Making a difference – Through community partnerships and exciting campaigns.
Steele Auto Group is more than just a workplace—it’s a place where your talents are recognized, your growth is championed, and your potential is limitless. We believe in building careers, not just filling roles, which is why we prioritize internal promotion and invest in developing our people. Every team member plays a role in our success, and we’re proud to foster a workplace that’s fair, inclusive, and full of opportunity for everyone.
Apply now and start driving your career forward—with a team that’s got your back!
Based in Fredericton, NB!
Learn more about us at www.steeleauto.com
We can’t wait to meet YOU!
About Steele Auto Group
The Steele Auto Group, consistently designated as one of Canada’s Best Managed Companies, is one of the most diversified group of automobile dealerships in Atlantic Canada. The group is currently comprised of 50 auto dealerships, 3 Powerhouse Equipment stores and 9 collision centers, and is headquartered in Dartmouth, NS. The Group consists of approximately 2,100 employees and prides itself on pursuing new, innovative, and more transparent ways of connecting with its customers. Steele Auto was recently presented with Canada’s GM Innovation Award. The group believes strongly in providing career growth opportunities for its team members including promoting from within along with providing mobility throughout the Atlantic region. Steele Auto Group is heavily involved with, and supports the communities it operates in, while maintaining strategic partnership initiatives that support mental health, sick children and families in need.