About the role
Position Overview:*****
Xplore Inc. is Canada’s Fibre and 5G broadband company for rural living. Founded in Woodstock, New Brunswick, Xplore has become one of the country’s largest facilities-based telecommunications providers for residential and business customers. Xplore is committed to the relentless pursuit of an improved broadband experience for Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.
We are looking for a Bilingual Channel Support Specialist to join our Channel Support team in either Fredericton or Woodstock, NB, Cornwall, ON or from a remote location. The Channel Support Specialist plays a vital role in providing specialized technical assistance for hardware, software, and installations, focusing on diverse connectivity technologies like Fiber, LTE, 5G, and satellite. They support provisioning systems and mobile devices, assisting field technicians, while also collaborating with different departments to share knowledge about Xplore products and suggest improvements. Additionally, they offer advanced technical support to both internal and external customers, presenting solution-oriented recommendations and managing escalated issues with professionalism. This comprehensive approach ensures a smooth and effective support system for various connectivity technologies, enhancing customer satisfaction and operational efficiency.
Key responsibilities include:
Xplore Inc. is Canada’s Fibre and 5G broadband company for rural living. Founded in Woodstock, New Brunswick, Xplore has become one of the country’s largest facilities-based telecommunications providers for residential and business customers. Xplore is committed to the relentless pursuit of an improved broadband experience for Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.
We are looking for a Bilingual Channel Support Specialist to join our Channel Support team in either Fredericton or Woodstock, NB, Cornwall, ON or from a remote location. The Channel Support Specialist plays a vital role in providing specialized technical assistance for hardware, software, and installations, focusing on diverse connectivity technologies like Fiber, LTE, 5G, and satellite. They support provisioning systems and mobile devices, assisting field technicians, while also collaborating with different departments to share knowledge about Xplore products and suggest improvements. Additionally, they offer advanced technical support to both internal and external customers, presenting solution-oriented recommendations and managing escalated issues with professionalism. This comprehensive approach ensures a smooth and effective support system for various connectivity technologies, enhancing customer satisfaction and operational efficiency.
The ideal candidate will possess:
- Bilingualism (French & English)
- Completion of post-secondary education in a related field (or equivalent experience).
- 3-5 years experience in a similar capacity preferred
- Advanced knowledge of techniques for anticipating and resolving technical issues.
- Previous customer service experience preferred.
- Strong computer and troubleshooting skills.
- Proficient in Microsoft Operating Systems; experience with MAC and/or Linux a plus.
- Effective verbal and written communication skills.
- Self-motivated with good time management.
- Attention to detail and ability to follow guidelines. Able to prioritize and multitask in a fast-paced environment.
- Expertise in NIC, PC Settings, Server Data, hardware installation, drivers and routers.
Condition of employment:
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.
Company Overview:
Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.
About Xplore Inc.
For 20 years, Xplore has supported rural living by connecting and serving Canadians who live beyond the bigger city limits. We are continuing that legacy by using the newest technology to deliver quality high-speed Internet to rural communities.
From the smallest village to growing towns and cities, from the condo to the cottage and the many spaces in between, Xplore is bringing fibre and 5G to rural life – so that more rural Canadians can connect without compromise.
At Xplore, we’re all about putting our customers first. We get rural living. It’s our business – but it’s also in our blood. We’re headquartered in the small town of Woodstock, New Brunswick.
Connect with us: Instagram: https://www.instagram.com/xplore__ca/ Twitter: https://twitter.com/xplore_ca Facebook: https://www.facebook.com/xplore.ca YouTube: https://www.youtube.com/c/xplore_ca
Xplore est au service des gens qui ont choisi d'habiter hors des grands centres depuis 20 ans. À cet effet, nous utilisons les dernières avancées techniques pour offrir un accès Internet haute vitesse de première qualité à notre clientèle.
Du plus petit village aux municipalités régionales en pleine croissance, du chalet en pleine nature jusqu'à la douillette copropriété, vous pouvez compter sur nous pour vous fournir un accès Internet 5G et par fibre optique à la hauteur de vos attentes.
Nous connaissons bien les besoins de notre clientèle particulière, et nous sommes fiers de nos origines en région. D'ailleurs, notre siège social est toujours situé à Woodstock au Nouveau-Brunswick.
Communiquez avec nous : Twitter.com/xplore_ca Facebook.com/xplore.ca Instagram.com/xplore__ca YouTube.com/xplore_ca
About the role
Position Overview:*****
Xplore Inc. is Canada’s Fibre and 5G broadband company for rural living. Founded in Woodstock, New Brunswick, Xplore has become one of the country’s largest facilities-based telecommunications providers for residential and business customers. Xplore is committed to the relentless pursuit of an improved broadband experience for Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.
We are looking for a Bilingual Channel Support Specialist to join our Channel Support team in either Fredericton or Woodstock, NB, Cornwall, ON or from a remote location. The Channel Support Specialist plays a vital role in providing specialized technical assistance for hardware, software, and installations, focusing on diverse connectivity technologies like Fiber, LTE, 5G, and satellite. They support provisioning systems and mobile devices, assisting field technicians, while also collaborating with different departments to share knowledge about Xplore products and suggest improvements. Additionally, they offer advanced technical support to both internal and external customers, presenting solution-oriented recommendations and managing escalated issues with professionalism. This comprehensive approach ensures a smooth and effective support system for various connectivity technologies, enhancing customer satisfaction and operational efficiency.
Key responsibilities include:
Xplore Inc. is Canada’s Fibre and 5G broadband company for rural living. Founded in Woodstock, New Brunswick, Xplore has become one of the country’s largest facilities-based telecommunications providers for residential and business customers. Xplore is committed to the relentless pursuit of an improved broadband experience for Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.
We are looking for a Bilingual Channel Support Specialist to join our Channel Support team in either Fredericton or Woodstock, NB, Cornwall, ON or from a remote location. The Channel Support Specialist plays a vital role in providing specialized technical assistance for hardware, software, and installations, focusing on diverse connectivity technologies like Fiber, LTE, 5G, and satellite. They support provisioning systems and mobile devices, assisting field technicians, while also collaborating with different departments to share knowledge about Xplore products and suggest improvements. Additionally, they offer advanced technical support to both internal and external customers, presenting solution-oriented recommendations and managing escalated issues with professionalism. This comprehensive approach ensures a smooth and effective support system for various connectivity technologies, enhancing customer satisfaction and operational efficiency.
The ideal candidate will possess:
- Bilingualism (French & English)
- Completion of post-secondary education in a related field (or equivalent experience).
- 3-5 years experience in a similar capacity preferred
- Advanced knowledge of techniques for anticipating and resolving technical issues.
- Previous customer service experience preferred.
- Strong computer and troubleshooting skills.
- Proficient in Microsoft Operating Systems; experience with MAC and/or Linux a plus.
- Effective verbal and written communication skills.
- Self-motivated with good time management.
- Attention to detail and ability to follow guidelines. Able to prioritize and multitask in a fast-paced environment.
- Expertise in NIC, PC Settings, Server Data, hardware installation, drivers and routers.
Condition of employment:
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.
Company Overview:
Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.
About Xplore Inc.
For 20 years, Xplore has supported rural living by connecting and serving Canadians who live beyond the bigger city limits. We are continuing that legacy by using the newest technology to deliver quality high-speed Internet to rural communities.
From the smallest village to growing towns and cities, from the condo to the cottage and the many spaces in between, Xplore is bringing fibre and 5G to rural life – so that more rural Canadians can connect without compromise.
At Xplore, we’re all about putting our customers first. We get rural living. It’s our business – but it’s also in our blood. We’re headquartered in the small town of Woodstock, New Brunswick.
Connect with us: Instagram: https://www.instagram.com/xplore__ca/ Twitter: https://twitter.com/xplore_ca Facebook: https://www.facebook.com/xplore.ca YouTube: https://www.youtube.com/c/xplore_ca
Xplore est au service des gens qui ont choisi d'habiter hors des grands centres depuis 20 ans. À cet effet, nous utilisons les dernières avancées techniques pour offrir un accès Internet haute vitesse de première qualité à notre clientèle.
Du plus petit village aux municipalités régionales en pleine croissance, du chalet en pleine nature jusqu'à la douillette copropriété, vous pouvez compter sur nous pour vous fournir un accès Internet 5G et par fibre optique à la hauteur de vos attentes.
Nous connaissons bien les besoins de notre clientèle particulière, et nous sommes fiers de nos origines en région. D'ailleurs, notre siège social est toujours situé à Woodstock au Nouveau-Brunswick.
Communiquez avec nous : Twitter.com/xplore_ca Facebook.com/xplore.ca Instagram.com/xplore__ca YouTube.com/xplore_ca