St. John Council for Ontario (SJCO) is a voluntary agency dedicated to improving the health, safety and quality of life of Canadians through training and community service. We are currently seeking a confident, energetic Customer Service Representative to join our Kingston location.

Responsibilities:
- Handle inbound and outbound customer calls in a professional and courteous manner
- Provide accurate and timely information to customers regarding products, services, and order status
- Resolve customer complaints or issues by investigating problems, developing solutions, and making recommendations to management
- Maintain customer records by updating account information and documenting interactions
- Follow communication procedures, guidelines, and policies to ensure customer satisfaction
- Analyze customer needs and recommend appropriate products or services
- Reconcile payment information appropriately and maintain accurate records in Microsoft 365 database.

Requirements:
-Minimum 3 years of office administration/customer service experience
- Strong phone handling skills and active listening skills
- Excellent communication skills, both verbal and written
- Ability to multi-task, prioritize, and manage time effectively
- Proficient in using computer systems and software applications specifically, Microsoft Office D365 software
- Ability to analyze customer needs and recommend appropriate solutions

Job Types: Full-time, Permanent

Pay: $43,000.00-$46,000.00 per year

Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Mileage reimbursement
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Experience:

• Customer Service: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Expected start date: 2025-08-04