Our Mercedes-Benz Thornhill Luxury Dealership is looking for a 12 Month Contract Tower Operator to join our amazing team!

Job Purpose

The Tower Operator plans, organizes, manages and controls the progress of maintenance work in the after-sales department in a professional and timely manner and provides customers with quality repairs at a reasonable cost.

Responsibilities

• Establishes and maintains an efficient repair system.
• Organizes the shop work schedule in such a way as to maximize productivity, in accordance with dealership policy.
• Establishes and verifies priorities for all returns to the shop, to ensure that they are given immediate and appropriate attention.
• Ensures that each work order is fully and appropriately documented with the complaint, the cause and the corrective action, as well as the time required for each operation.
• Frequently checks how the work is progressing and notifies the technical advisor and/or the customer of any change in the estimated time needed for completion of the work or the cost indicated in the estimate.
• Maintains professional contacts with after-sales customers and adheres to deadlines.
• Keeps a detailed and up to date log of the repairs.
• Prepares estimates as necessary.
• Examines the paper copies of the work orders handed in by the technicians, to ensure that the work described has been performed and that the work orders have been correctly completed.
• Opens and closes work orders.
• Ensures that the technicians comply with the warranty conditions.
• Ensure that the shop is clean and tidy.
• Prepares a list of equipment, supplies and repairs needed by the after-sales department and checks it with his/her manager.
• Coordinates needs for parts with the parts department; contacts customers who have ordered special parts as soon as the parts come in, in order to arrange appointments.
• Reports any frequent shortages to the parts and after-sales department managers, so that the situation can be corrected.
• Keeps abreast of federal and provincial regulations and municipal bylaws, such as those governing the removal of hazardous waste, etc, understands and observes them.
• Sees to the cleanliness of the work area.
• Maintains a professional appearance.
• Perform other tasks, based on management requirements and instructions.

Qualifications

• Valid Ontario G Driver’s Licence.
• Automotive technician license issued by the provider of Ontario is an asset. Previous automotive industry experience
• Ability to work efficiently in a high-pressure environment.
• Experience using dealership related software is preferred.
• Strong organizational skills.
• Collect and record information accurately.
• Maintain accurate records.
• Logical and systematic.

Personal Attributes

• Passion, motivation, focus and leadership skills.
• Results focused approach.
• Team player.
• Strong communication skills both written and verbal.
• Ability to influence, negotiate and mediate effectively.
• Strong attention to detail.
• Ability to maintain confidentiality and professionalism.
• Excellent interpersonal and team building skills.
• Strong time management and organizational skills.
• Honest, courteous and able to demonstrate strong work ethics.
• Driven and ability to work with minimum supervision.

Benefits

• We offer competitive salaries and generous benefits!
• Excellent Group Benefits package.
• Group RRSP Contribution program.
• Work/life balance.
• Training and support programs.
• Boot and tool allowance.
• Tuition reimbursement program.
• Corporate support.
• Mentorship and development.
• Unlimited careers opportunities within our automotive group.

APPLY FOR A REWARDING CAREER TODAY!

We thank all applicants for their response; however only those considered for an interview will be contacted.

AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email)

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