Quality Assurance Analyst, Contract

As a Quality Assurance (QA) Analyst, you will be responsible for ensuring the optimal configuration and performance of operational systems and processes, while also assuring the quality and functionality of applications through comprehensive testing and analysis. In addition to these QA responsibilities, you will spearhead business analysis activities as needed, acting as a liaison between business stakeholders and technology teams to facilitate the development of solutions that meet both quality standards and business requirements.

Find out more here about how you can unleash your full potential at DLL!

• Please note this is a 12-month contract role.

All members enjoy:

• Two working days per year volunteering for a local charity

• Remote working from home opportunities

• Flexible hours

• Career development opportunities: online learning, member development programs, Tuition reimbursement program.

• Outstanding Medical, Dental, Vision and Paramedical benefit programs

• Subsidized Gym membership programs

• Employee Referral program

• Open concept modern working environment

“We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect.”

Day to Day

Quality Assurance

• Work closely with stakeholders to understand the functional requirements and devise appropriate test strategies / test plans / frameworks.
• Develop and execute test plans, test cases, and test scripts for various types of testing such as functional, GUI, integration, regression, and system testing.
• Identify, document, and track software defects found during testing.
• Work closely with developers to ensure defects are correctly fixed.
• Provide feedback and recommendations on software usability and functionality.
• Ensure all tests and procedures are performed according to specified standards and acceptance criteria.
• Ensure that all tested related work is carried out as per the defined standards and procedures.
• Contribute to continuous improvement and proactively support knowledge sharing across the product delivery team.
• Validate that user expectations are achieved during the testing process.
• Review user interfaces for consistency and functionality.
• Work with cross-functional teams to ensure quality throughout the software development lifecycle.
• Prepare all reports related to software testing carried out.
• Ensure robustness and reliability of the system through comprehensive release testing.

In this role you will also be required to spearhead Business Analysis (BA) related activities as needed. Typical Business Analysis responsibilities includes:

• Monitor and ensure the optimal configuration and use of Operations systems and processes.
• Lead and participate in projects, solving problems, and act as a sparring partner for internal departments to ensure high-quality standards and continuous optimization of Operations systems and processes.
• Facilitate the process optimization process by eliciting requirements in one-on-one & small group discussions and leading larger workshops, documenting the results.
• Work closely with teams in Operations, Product Owners, Project Managers, Stakeholders, Vendors and Development Teams to define and document requirements, scope, systems functions, processes, challenges, and opportunities to successfully implement solutions for complex projects.
• Assist in creating, refining, and documenting user stories and acceptance criteria.
• Assist business stakeholders with User Acceptance Testing.
• Assist with the development and maintenance of project artifacts and standard operating procedures (SOPs).
• Provide post-implementation support to measure and ensure project benefits were realized.
• Report on critical project/operational KPIs.
• Facilitate business requirement walkthrough meetings and partnering with the business on functional specification reviews.
• Independently manage projects of light complexity from initiation.

Essentials

• Bachelor’s degree in Business, Computer Science, or related field.
• Proven experience in business and quality analysis.
• Knowledge of business process management, workflows & data flows.
• Exceptional analytical and conceptual thinking skills.
• Advanced technical skills.
• Excellent documentation skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, Project and Outlook and project management tools such as ADO, JIRA, Zephyr
• Understanding of systems engineering concepts.
• Detail-oriented and capable of detecting and addressing faults and problems.
• A good understanding of software development and database management.
• Understanding of various testing methodologies and approaches.
• Experience of and certifications in working in various project management methodologies waterfall, agile, scrum, SAFe, BA/QA Frameworks.

Choose Wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL!

Settling In

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to Know

Desired Primary Work Location: Burlington, ON

Applicable Pay Range

$75,898 - $113,847

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.

This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, pension plan, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are subject to eligibility.

• Deadline for application: July 16, 2025 (Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website
• DLL’s referral program applies
• #LI-AK1
• For more information, please contact our Talent acquisition partner April Kim via April.Kim@dllgroup.com

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

Job Reference: DLLCA00983