Service Advisor

BMW Markham, Markham, ON L3R 5M2

At BMW Markham, we're a passionate team dedicated to delivering outstanding automotive experiences. We are searching for a customer service driven individual to work alongside our team as a Service Advisor. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us!

As a Service Advisor, you will provide top-notch customer service, develop an understanding on the repair process, and handle all customer inquires or complaints.

If you have strong problem-solving, superb communication skills, and a commitment to customer satisfaction, join us as a Service Advisor and become an essential part of our team.

Duties and Responsibilities

• Assists all customers (in-person and over the phone) with service requirements ensuring optimum customer service.

• Responds to customer’s inquiries in a timely and accurate manner according to the policy of the dealership.

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

• Creates/opens work orders for new customers and service; closes orders as appropriate.

• Invoices work orders and accepts payments from customers; submits reports and receipts to accounting.

• Provides quotes or estimates to customers regarding service needed.

• Advises customers of current status of their vehicle as well as any additional work that may be required.

• Performs other duties as required by the Service Manager to ensure the successful operation of the dealership.

Skills and Qualifications

• Experience in automotive field.

• Mandarin speaking preferred

• 1-2 years of experience as Service Advisor is an asset.

• CDK experience.

• Aptitude for numbers.

• Valid Driver’s License and a clean driver’s abstract.

Why Work For Pfaff?

• Competitive Compensation - whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package.

• Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance.

• Vacation and Paid Time Off - in addition to vacation, you are eligible for personal days and are also given the opportunity to purchase PTO (paid time off) days. All proceeds are donated to charity!

• Growth Potential – we want to support your success! We provide access to opportunities for growth in both Canada and the U.S.

• Stock Purchase Program - Pfaff employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.

We thank all applicants for their interest in Pfaff Automotive Partners

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.